Emirates Holidays UAE Reviews 559

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the seamless and stress-free nature of their holidays. Many appreciate the professionalism and helpfulness of the staff, noting their patience and dedication in tailoring every detail and making the booking process easy. The overall user experience, from flight to accommodation and transfers, is frequently described as exceptional, with many consumers planning to book again. However, some customers reported dissatisfaction with the company's handling of refunds and communication when travel plans were disrupted due to safety concerns or hotel closures. These individuals expressed frustration over not receiving refunds and difficulty in communicating with the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, frequently praising the seamless booking process, excellent... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the seamless... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Booking process

Users describe positive interactions with the booking process, consistently highlighting its seamlessness,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the booking, reviewing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Pulled off a miracle. We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spo... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more


Company details

  1. Tour operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

559 reviews

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Rated 5 out of 5 stars

The whole booking process was seamless…

The whole booking process was seamless and quick and when I needed to make changes Gugulethu was extremely helpful(and very friendly!) and did the changes for me without hesitation.
Wonderful experience and I can recommend using Emirates Holidays to make your next trip possible!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

We had another hotel in mind before…

We had another hotel in mind before contacting Emirates Holidays. Ms Gugulethu advised us of the Lapita Dubai package including its benefits. It was a very good choice compared to ours.

Lapita is perfect including the services offered, the food (Restaurants provide good food, never a dull moment). Buggy services to the park are always on time when needed.

The Villas are clean. The pools are very clean and accessible for all.

The complimentary parks are sooo huge with a lot of activities, you need 1 day for each. Enjoyable for both Adults and Kids.

As promised on our bookings we had private access to the beach and free transport to the Malls.

We arrived in Dubai and as promised we received the meet and greet from the Emirates Team (they are all over the airport, you won't get lost in a foreign Country) and directions to the transfers.

They communicate every step of your trip on email and answer all questions. Your travel becomes easy, and I was Economy, not even Business or first class.

Thank you, I will book with Emirates Holidays again.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays Made Travel Effortless and Enjoyable

Emirates Holidays delivered an exceptional experience from start to finish. The flight was smooth, catering delicious, and the crew attentive throughout. On arrival, Emirates staff welcomed us warmly and guided us with clear information.

The hotel matched its description perfectly – great location, excellent food, and outstanding service. Visa arrangements were swift and hassle-free.

Overall, everything was seamless and exceeded expectations. I would happily travel with Emirates Holidays again anytime!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless service and excellent client interactions

From the moment I chose to visit the UAE with my daughters, my experience with Emirates Holidays was so easy. I had wonderful choices, and I could make a decision based on the great information provided on the hotels, amenities etc. Travelling is exciting and daunting at the same time. I had received expert assistance from Dale Hopcroft who was attentive and speedy with his responses to my queries, making me feel like a valued client. Thank you Emirates Holidays for taking care of us and making our holiday so much more special with your attention to detail.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Travelled with my family for Chrismas.I…

Travelled with my family for Chrismas.I was so impressed by how the emirates team was highly organized 🥰The hotel they helped me choose was 👌👌👌Pick up and drop off from the airport well coordinated and impressive.I have visited Dubai before but this one was different.Emirates did my family and I justice🥰

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Always a reliable and well-organized travel partner

We’ve been traveling several times a year with Emirates Holidays over the past few years, and we’re consistently very satisfied. The overall organization is excellent, the suggested hotels and resorts are always high-quality and well-matched to our needs, and the booking and payment process is simple and smooth. Everything feels professional, reliable, and stress-free, which is exactly what you want when planning a holiday. Highly recommended.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays

My vacation with Emirates Holidays was wonderful, easy and enjoyable for me and my family.
The service was classy, easy & professional 🙂.
I didn't have any difficulty in booking from a hotel or tickets, they provided me with many options 🤔 so I can choose what I want ,They make it easier.
Thanks 😊

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Best company in the entire world

Best company in the entire world, i had plenty of issues for my vacation including daughter getting sick and had to postpone 5 hrs before departure and they were professionally up to the challenge and made it the best holiday group and airlines in the world

23 December 2025
Unprompted review
Rated 5 out of 5 stars

The unplanned birthday trip to London was…

The unplanned birthday trip to UK was phenomenal throughout the journey. The flight experience from embarking to disembark was smooth. Landing at heathrow was very smooth. IFE needs to add more movies though. Upon reaching the hotel the whole process of checking in was easy and was offered a birthday cake later in the day which made my day. It was a wonderful trip.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

hassle free and seamless

we booked with emirates holidays and
they took care of the rest
no hassles very seamless
will book always with themas we are a big family of 13 persons

19 December 2025
Unprompted review
Rated 5 out of 5 stars

It was like grandma's food, cooked with passion

Emirates Holidays prepared my recent trip to France with excellence and perfection. The travel consultant was very patient, took time to understand and delivered tailor-made solution and with this i understand they have done with passion and not as a job to complete. Congratulate Emirates Holidays for the same.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

We went to Phuket with Emirates…

We went to Phuket with Emirates holidays, all was perfect, they organized all, airport pick up and drop off, their destination agent was really good, responsive all on time. Hotel was amazing too. we will definitely use emirates holidays in the future too

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Very well managed holiday from the…

Very well managed holiday from the booking stage to actual execution phase. The booking team via which I did my original booking were knowledgeable about the destination I was enquiring about and shared multiple options and helped me through the entire process.

The emirates brand was omnipresent through out .

Well done

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Masai Mara with Emirates Holidays

We had a wonderful experience with Emirates Holidays on our trip to Masai Mara from Dubai. Right from receiving us at Nairobi Airport to dropping us back for our return flight, everything was well taken care of. The choice of hotels , our guides, experience it was all wonderful.

29 November 2025
Unprompted review

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