Emirates Holidays UAE Reviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, highlighting the exceptional service and attention to detail from the staff. Many people appreciate the efficient booking process, with agents providing expert assistance, offering great choices of hotels, and ensuring all requests are handled promptly. Reviewers frequently mention the excellent customer service, noting the professionalism, patience, and helpfulness of the team, making their travel experiences stress-free and enjoyable. However, some customers also noted issues with communication and handling of problems, particularly concerning refunds and changes to travel plans due to external circumstances.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, praising the seamless process from booking to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its outstanding quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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4.7

All reviews

(569)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Holidays in Dubai

Right From The Time The Emirates Plane Landed There was Someone to Greet me. A smooth Ride To The Hotel. Constant Communication To make sure that Everything Was OK. Thanks For Everything.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Emirates Holidays

All the bookings, including flights and hotels, were efficiently managed, and I experienced no issues during my stay. I would like to extend my special thanks to Vaneza for her professionalism, patience, and assistance in securing the best possible rates

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Starting off with the ease of doing the bookings, the courtesy and help of the Agent in identifying Holiday destination based on available time and budget, the Hotel and Travel Partners, the experience has been amazing and hassle free.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Dear Emirates Holidays Team,

Dear Emirates Holidays Team,

I just wanted to sincerely thank you for the excellent service and the honesty in selecting such wonderful hotels. Your professionalism and kind support made our trip truly enjoyable, and I look forward to traveling with you again.

Best regards,
[Faisal Saeed]

4 September 2025
Unprompted review
Rated 5 out of 5 stars

A Seamless Escape to Copenhagen with Emirates Holidays

My recent anniversary trip to Copenhagen, curated by Emirates Holidays, was a masterclass in thoughtful travel. From the moment of departure, every detail—from bilingual concierge messaging to culturally attuned dining recommendations—reflected care, precision, and elegance. The itinerary blended tradition with discovery, offering halal-friendly experiences, local color, and moments of quiet luxury. What made the experience truly exceptional was the intuitive service and the feeling that every touchpoint had been designed with resonance in mind. Emirates Holidays didn’t just deliver a trip—they crafted a memory.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great deal with Emirates Holidays

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was arranged in perfect way no need yo worry about it. Emirates holidays will give you better price than you booked by your self. Appreciate

19 August 2025
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL SERVICE AND RELIABILITY-EMIRATES HOLIDAYS

This is the 5th time I have used Emirates Holidays and these are the reasons
1. They are efficient
2. They make sure they provide exactly what you request
3. All services and requests are on time
4. My family and I sit back and enjoy every bit of the holiday without a bother.

I shall continue to use this service on all my holidays simply because of efficiency and the fact that I can relax knowing everything has been handled by the Emirates Holiday team.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is the 5th time we have used Emirates Holidays for our family vacations. We keep going back as it's the easiest way to plan, get great advice and know that we are well looked after. Will always book with them in the future.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fast services

Our experience with Emirates team seamless from start to finish, from booking the tickets and hotel too .Continental Hotel Oslo exceeded our expectations with its excellent service, elegant atmosphere, and prime location. Situated close to both the shopping district and the waterfront, it made exploring the city easy and enjoyable. Highly recommended for anyone visiting Oslo.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

We had an outstanding experience with Emirates Holidays. Everything was arranged professionally from door to door — we didn’t even need to follow up or contact them once during the trip. The entire process was seamless.

Even during the reservation stage, when we spent hours on the phone finalizing details, the team was incredibly patient, supportive, and never made us feel like a burden. A special thanks goes to Michelle, our agent, who was exceptionally professional, attentive, and went above and beyond to make sure every detail was taken care of. She truly made the entire experience smooth and stress-free.

Overall, Emirates Holidays delivered an excellent service that exceeded our expectations, and we look forward to booking with them again.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Emirates holidays was perfect

Emirates holidays was the perfect experience for my family from the very beginning of our bookings and the agents were very helpful in helping us choose our hotels and other events.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

"A slice of paradise"

"A slice of paradise – already planning our return!"**
Our recent stay at Anahita Golf & Spa Resort was nothing short of exceptional. The setting is breathtaking, with lush tropical grounds, a private beach, and golf course views that felt like a postcard. Staff were warm, attentive, and genuinely went out of their way to make our stay special. Our 3 bedroom villa was spacious, beautifully maintained, and the private pool was a dream. Dining was excellent, especially the fresh seafood and Mauritian specialities, we opted for the All Inclusive package with Emirates Holidays, to include business class flights and private transfer, superb value for money. The boat trip to Ile aux Cerfs was a highlight, the beach was PARADISE. Perfect family holiday for relaxing, unwinding, and indulging in a bit of luxury – we left refreshed and already talking about when we’ll be back.

30 July 2025
Unprompted review
Rated 4 out of 5 stars

The experience with emirate holiday…

The experience with emirate holiday office in Jeddah was marvelous as usual especially the Mr Abdullellah upon reservation the flight going to Dubai was perfect the hotel was OK but the return back to Jeddah flight was delayed after we was onboard late for 1 hour the captain said due to cargo problem I hope it will never happen again coz it was annoying

29 July 2025
Unprompted review

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