Emirates Holidays UAE Reviews 558

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the seamless and stress-free nature of their holidays. Many appreciate the professionalism and helpfulness of the staff, noting their patience and dedication in tailoring every detail and making the booking process easy. The overall user experience, from flight to accommodation and transfers, is frequently described as exceptional, with many consumers planning to book again. However, some customers reported dissatisfaction with the company's handling of refunds and communication when travel plans were disrupted due to safety concerns or hotel closures. These individuals expressed frustration over not receiving refunds and difficulty in communicating with the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, frequently praising the seamless booking process, excellent... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the seamless... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Booking process

Users describe positive interactions with the booking process, consistently highlighting its seamlessness,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the booking, reviewing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Pulled off a miracle. We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spo... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more


Company details

  1. Tour operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

558 reviews

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Rated 5 out of 5 stars

Pulled off a miracle.

Pulled off a miracle.

We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spot, was simply incredible.

The team showed real patience and character—no pressure, just thoughtful guidance and total professionalism. Not a single hitch from booking to boarding.

Customer experience? World-class.
Highly recommend for anyone looking to make magic happen—even at the last minute.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays exceeded expectation!

From the ease of booking our flight and hotel to the UK, to the choice of accommodation and our flight experience, Emirates Holidays didn’t disappoint. Everything was hassle free. Flight, accommodation, chauffeur transfers were all organised. We booked nearly a year in advance and locked in a great price, we then paid our deposit and made regular payments before our final balance was due, this was not offered by other holiday companies. We had queries during the booking process and these were answered swiftly and politely, nothing was too much trouble. We will definitely be using Emirates Holidays again.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked my first trip with…

I recently booked my first trip with Emirates Holidays UAE, and as a first-time client, I was thoroughly impressed by the outstanding service I received. Every team member radiated genuine warmth, making me feel like a cherished guest rather than just a newcomer.

The airport pickup and drop-off ran seamlessly, with drivers welcoming me by name, managing my luggage with ease, and arriving exactly on time for transfers.

This exceptional, personalized service has truly set a new standard for my future travel experiences. I highly recommend Emirates Holidays UAE!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Holidays

Have been travelling with Emirates since many years worldwide but first time I used Emirates Holidays.
My opinion is superb to every level as it deserves Emirates.
Everything, within their responsibility, was extraordinary and made us feel valued and not numbers.
I could have lower priced options, but value for money is so essential and I believe Emirates reflects everything to the maximum.
I sincerely recommend it.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great and memorable

My experience was great and memorable. The best one stop shop with awesome turnaround times. My agent was patient and was quick to respond to my concerns and requests. I changed my budget a couple of times yet he was able to work within my different budgets and presenting awesome options. Will continue to recommend Emirates Holidays, the best so far.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Best Holiday deals

Firstly the pricing of Emirates Holidays cant be beat, I have done proper research and they gave the best all inclusive deal on the Maldives. Then the service and comfort on the flights is top class and they arranged all transfers and accommodation flawlessly.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Bali & Lombok

We loved our trip to Indonesia with Emirates holidays, we stayed at three different hotels and had transfers and flights included, the hotels were fab and transfers we great. It really made our holiday to know we were taken care of.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

First time using Emirates Holiday and…

First time using Emirates Holiday and would definitely recommend it and use it again ! Prices were great - team were super responsive and details on the accommodation were absolutely spot on ! will definitely book again

2 April 2025
Unprompted review
Rated 5 out of 5 stars

This was our first time using Emirates…

This was our first time using Emirates Holidays and we weren’t disappointed. Excellent value for money, lots of added extra’s once we arrived at our hotel including a sunset cruise and spa session. Flight was excellent and without any issues and we were met by the your representative at the airport and given advice on our how the final part of our journey would go. Excellent service, would definitely recommend.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Paradise holiday, amazing staff, amazing location

We have booked holidays through Emirates Holidays before, and this one was the best so far. Before we left I wanted to change the location which I was able to do very smoothly over the 'phone. The Maldives are the closest place to paradise we have been. On arrival at Male we were taken care of and taken to the Trans Maldivian Airways lounge before departure on the seaplane to Kanifushi. The location was amazing. Staff were the best we have experienced, the island was beautiful, food was amazing and our water villa was better than we imagined. We will be using Emirates Holidays again for sure. Super easy and well priced.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Everything was perfect and prices were ok. High quality at correct price. yhank you will come back with you soon.

6 March 2025
Unprompted review
Rated 4 out of 5 stars

I have used Emirates holidays and I can…

I have used Emirates holidays and I can comfortably say that I will surely use it again. I think if Fazaa card can give me more that 5%, that would have been very helpful to me. Overall, good service.. swift response.. I will surely use it again.. keep up the good work.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

We have used Emirates Holidays for over…

We have used Emirates Holidays for over 5 years now and each trip has been great! Our experience has been consistent and excellent. We've looked at booking without Emirates Holidays on a few occassions but we come back and book via Emirates holidays. Highly recommend.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Always a great Experience…

Both my husband and I have been using Emirates Holiday, for several years now as our preferred operator when booking a vacation, we find it easy to make the bookings, they are professional, have an excellent and diverse array of top quality holiday destinations to choose from, we also find them reasonable. Anytime I have had to deal with them by phone they are extremely helpful and again professional. My husband and I just returned recently from Langkawi in Malaysia, we had a fabulous vacation, we highly recommend Emirates Holidays

6 January 2025
Unprompted review

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