Emma Bridgewater Reviews 

83,657
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 9,603 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal consumers frequently praise the beautiful artistic designs, charming patterns, and exceptional overall quality of the products, noting that every single item arrives securely and wonderfully packaged. People also deeply appreciate the remarkably quick delivery times and the straightforward online ordering process which consistently makes purchasing a total delight. However, some customers also noted frustrating problems with delivery delays, communication hurdles, and tracking difficulties caused by the chosen courier service. A small group of reviewers experienced unfortunate issues with broken or damaged items upon arrival, or received products that did not fully match their online expectations.

What people talk about most

Product

People report positive experiences with product, expressing delight over beautifully crafted dinnerware and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick shipping times and... See more

Quality

Users describe positive interactions with quality, praising the beautiful artwork, well-made dinnerware, and... See more

Order

Reviewers highlight positive aspects of order processes, noting that they are simple, straightforward, and... See more

Service

Consumers find service to be a delight, expressing great satisfaction with the fast delivery and top quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the new black toast Victoria sponge cake stand and cover. Sadly stand arrived damaged. Swiftly replaced by Emma Bridgewater and replacement received within a couple of days of emailing... See more

Company replied

Rated 5 out of 5 stars

It was easy to order and delivered when stated and I love their products so it was lovely to see a new theme - Peter Rabbit. I’m a devotee of Beatrix Potter. We are a relatively elderly couple with cr... See more

Company replied

Rated 5 out of 5 stars

In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more

Company replied

Rated 5 out of 5 stars

I preordered Emma Bridgewater’s new cake stand and glass dome…..it is beautiful. It was extremely well packed and arrived safe and sound. I’ve been a customer of hers for many years now and I’m ne... See more



Company details

  1. #8 of 10 best companies in Pottery manufacturer
  2. #13 of 18 best companies in Glassware Shop
  3. #159 of 240 best companies in Homewares Shop
  4. #93 of 136 best companies in Kitchen supply shop
  5. #5 of 7 best companies in Pottery shop

About Emma Bridgewater

Written by the company

Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things visit store GIVE 20% OFF contact us

Emma Bridgewater

Written by the company

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Fast and Free Shipping

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Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(83,657)

9,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Love the products but they seriously…

Love the products but they seriously need to rethink the packaging for a company that specialises in highly breakable products. My plates came smashed with only paper as packaging and no indicator it being fragile on the outer packaging. Not really good enough given the considerable hike in their prices recently

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I have always loved Emma Bridgewater…

I have always loved Emma Bridgewater products, especially the mugs. They are top quality and are always shipped quickly and nicely wrapped and protected. This order was delayed by FedEx in Texas. I did have to provide more information before they would release my mugs. I’m not sure why there was an issue.

24 July 2026
Rated 1 out of 5 stars

Flaking enamel after one use!…

My order consisted of two enamel dishes. I used the dish with crumble on the outside for the first time to bake a cherry crumble, which was delicious. However, when I hand washed the dish, some of the enamel around one of the handles came off, on the inside and outside!

14 July 2026
Rated 5 out of 5 stars

Superb cutlery

I bought 4 knives and 4 forks with the polka dot design. The cutlery is excellent, very well made, good to hold and pleasing on the eye. The knives are serrated and cut meat with ease, a pleasure to use.

30 July 2026
Rated 1 out of 5 stars

Finally treated myself to a cutlery set…

Finally treated myself to a cutlery set and couldn’t be more disappointed.
Cheaply made. Most of the metal was loose and wiggled about, the metal neck ring on most pieces were loose too.
Complained and returned for another set, not quite as bad as the first, but still loose and not fit for propose. Returned

30 July 2026
Rated 5 out of 5 stars

New cake stand and glass dome.

I preordered Emma Bridgewater’s new cake stand and glass dome…..it is beautiful.
It was extremely well packed and arrived safe and sound.
I’ve been a customer of hers for many years now and I’m never disappointed.

23 July 2026

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