Emma Bridgewater Reviews 

Lovely product, delivered promptly.

4 out of 5 items are great.
My apple pie baking tin (toast) has a mark and I messaged the same day, a week ago via your Facebook channel asking how it can be rectified and no one has replied.

Great customer service. Love the product.

My order arrived quickly and in good condition. Ordering was easy and the cups are beautiful.

Seconds mugs was sent by mistake ….pleasant staff ….issue immediately sorted out ….. lovely company to be a customer of !

I am delighted to have farmyard sponge ware back in my collection. 26 years have passed - it has evoked so many memories from then 💖. Thank you. I love it 😊

Fast, efficient, items arrived in great condition!

I am extremely disappointed with the customer service I received from Emma Bridgewater. I had been buying from them for years, this was the first interaction with customer service and I'm appalled. I contacted them after receiving a mug with a small chip and simply asked if it could be replaced. I even provided additional photos when requested, but they were all dismissed by saying the images were AI and refused to help. They were quite clearly not AI generated. I have spent hundreds of pounds at Emma Bridgewater over the years and this was a mug in the sale reduced to £10 that arrived chipped and I wanted replacing.
I honestly find it shocking that as a genuine and loyal customer I've been told that I have created an AI-generated image for a £10 mug, I even offered to return the mug using a prepaid label so they could inspect it in person themselves, but this wasn't taken up.
For a premium brand with a reputation for quality, I expected much better customer service and a fairer approach to resolving a genuine issue. Instead, I was left feeling like my honesty was questioned and I was some con artist. Customer service is what makes or breaks a company and sadly this experience has put me off ever buying from Emma Bridgewater again.

Ordered several items and prior to delivery was very efficiently notified that one item...paper napkins..were a different cover from that described. Offered options of refund or choose an alternative, which I did, and all ended happily. Great to be dealt with in a friendly, intelligent, way by a real human.
Makes a difference. Thank you

Great mug for my Mum as a mother of the bride present - thank you! Delivery was very speedy!

Unfortunately, because the courier ignored delivery instructions left the parcel on our front doorstep, we never received the items.
But the customer service I received following this was excellent.

I haven’t received my order…it’s been with Evri for 13 days and no word on any further delivery details.

One bowl arrived cracked unfortunately, but it was handled swiftly and with the utmost care and professionalism. I received an immediate refund. The rest of the order arrived safely and as always, it was of the best quality. Highly recommend!

Goods arrived on time.
Great product.
Delighted.

Great customer service

I love this brand and their professional customer service.

Beautiful mug. Arrived quickly

Lovely well crafted item. Will treasure!

I have had a replacement of an item which was no better than the original that I received initially. I’m not wholly comfortable with the explanation that Customer Services has given me for this – I appreciate that these items are created individually but it can’t be right that there is no uniform approach to those that undertake and paint these items as to how uniformity can be created and you get such disparities. I have to say I have recently returned to Emma Bridgewater after quite a long time of not purchasing items – I really didn’t like most of what was being produced – but I have liked a lot of of what has come online recently, so this is disappointing.

The lack of any shops to physically visit now(and I don’t count Bicester as it only sells seconds) makes managing issues like this even more difficult because you can’t choose the item yourself.