Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
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Company details
- #9 of 11 best companies in Pottery manufacturer
- #12 of 17 best companies in Glassware Shop
- #156 of 234 best companies in Homewares Shop
- #94 of 139 best companies in Kitchen supply shop
- #5 of 7 best companies in Pottery shop
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Great product 5*
Great product 5* made even better as they are included in the Summer sale for the first time so I'm a very happy shopper!!
25 June 2026
Beautiful and good quality. Pleasure to use.
Great choice of items that are good quality and beautiful to look at. As a long time customer I know that these items are not only lovely to look at but are well made and long lasting. After a life time of "making do" I now take great pleasure in using beautiful items every day. Arrive well packaged and when stated.Good customer service too
18 June 2026
Lady bug mugs
Lovely quality. Second set of cups purchased. Would definitely recommend . Delivered on time and respectfully.
26 June 2026
Have only ever bought your standard…
Have only ever bought your standard size mugs before. BIG love for the big one!
25 June 2026
Wanted an Emma Bridgewater product for…
Wanted an Emma Bridgewater product for so long and it didn’t disappoint. Really well made product, quick to arrive also
19 June 2026
Sorry i bought the items as a gift for…
Sorry i bought the items as a gift for my God Daughter who collects the vegetable set but i do not have any complaints from ordering to goods being delivered all was well. So yes thank you
26 June 2026
Reply from Emma Bridgewater
Good afternoon Gillian,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
I don't know if any porcelain or…
I don't know if any porcelain or ceramics company that ships their fragile items without any bubble wrap, padding or sort of protection. Well, I received a smashed mug in a large cardboard box from Emma Bridgewater.
26 June 2026
Reply from Emma Bridgewater
Good afternoon Hilary,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Good job
It arrived very soon, no Part was broken.
Good quality; even the "second choice" items are barely distinguishable.
19 June 2026
Reply from Emma Bridgewater
Good afternoon Gabriele,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Emma,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Alison,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
A larger mug sought !
The half pint size looked like a large mug but turned out to be the "dinkie" size. Now I cannot find a LARGE mug (at least not in the sale). Can you pls supply me a LARGE mug but not at the full price. Neutral design of any kind. Thank you. 07375 846242
25 June 2026
Reply from Emma Bridgewater
Good afternoon John,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Leroy,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good afternoon Alison,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Easy online ordering and arrived very…
Easy online ordering and arrived very quickly beautiful ceramics and professionally packed. Extremely happy!
Thank you Emma Bridgewater...
26 June 2026
Reply from Emma Bridgewater
Good afternoon Derek,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
What’s not to love?
Easy online ordering for great quality merchandise; quick delivery too - what’s not to love?
19 June 2026
Reply from Emma Bridgewater
Good afternoon,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Great experience
Packaged very well and arrived very quickly. No problems and in fact was very impressed.
19 June 2026
Reply from Emma Bridgewater
Good afternoon Kate,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Efficiency throughout ,recommended.
18 June 2026
Reply from Emma Bridgewater
Good afternoon Pam,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
I haven't received the order
I haven't received the order
Why a company like yourselves use Evri i will.never understand
The company is atrocious
26 June 2026
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