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Emma BridgewaterReviews 

82,528
•
TrustScore 4.5 out of 5

4.5

Pottery manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 9,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality and value of the products, often highlighting the stunning pottery and unique designs. The ordering process is frequently described as easy and efficient, with many appreciating the prompt confirmation and clear website navigation. Reviewers also commend the excellent service, noting the quick and well-packaged delivery, even for international orders, ensuring items arrive safely and in perfect condition. However, some customers also noted issues with delivery, citing instances where packages were damaged in transit, delivered to incorrect locations, or not delivered at all. There were also concerns about the quality of some 'seconds' items, with a few reviewers receiving products that were unusable or not safe for food, despite previous positive experiences with such purchases.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, unique designs, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Quality

Consumers find quality to be consistently excellent, with many praising the high standard of products and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent and brilliant, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more

Company replied

Rated 5 out of 5 stars

I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more

Company replied

Rated 5 out of 5 stars

As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more

Company replied

Rated 5 out of 5 stars

The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more

Company replied

Company details

  1. #9 of 11 best companies in Pottery manufacturer
  2. #12 of 17 best companies in Glassware Shop
  3. #156 of 234 best companies in Homewares Shop
  4. #94 of 139 best companies in Kitchen supply shop
  5. #5 of 7 best companies in Pottery shop

About Emma Bridgewater

Written by the company

Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things visit store GIVE 20% OFF contact us

Emma Bridgewater

Written by the company

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Fast and Free Shipping

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Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(82,528)

8,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wonderful products.

The products are all completely gorgious,beautiful designs and of great quality. They arrive beautifully packaged and it's always such a pleasure to unwrap them. The sales are fantastic and that's when I add to my collection, all of which go so well together whatever design is chosen. My matching teapot and butter dish brighten my mornings considerably.

19 June 2026
Rated 5 out of 5 stars

There was confusion about my delivery…

There was confusion about my delivery at the post office. I reported it straight away and my next day delivery was refunded and another parcel dispatched immediately which arrive promptly and in time for the birthday. I will be definitely using you again.

24 June 2026

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