Lovely products as always but huge problems on delivery. You were all so helpful. Parcel luckily handed into post office 5 miles away and a person was in collecting newspaper who recognise name a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just love collecting Emma Bridgewater Pottery for myself, family and friends. Especially love grabbing a bargain or two at end of season sales and putting them away for presents 🎁. Keep up the goo... See more
Company replied
As always products were superb quality and value for money. Extremely well packaged, which is a good job because box looked like Evri had played football with it! Thankfully pottery items inside survi... See more
Company replied
The products were in time and well packaged as usual and perfect gifts. The major gripe I have is the delivery instructions weren’t followed by the courier who threw the package on the floor outside t... See more
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Company details
- #9 of 11 best companies in Pottery manufacturer
- #12 of 17 best companies in Glassware Shop
- #156 of 234 best companies in Homewares Shop
- #94 of 139 best companies in Kitchen supply shop
- #5 of 7 best companies in Pottery shop
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite the mug arriving damaged a…
Despite the mug arriving damaged a replacement was sent out as soon as I notified the company with photographs.
23 June 2026
I just received only one paket of two
I just received only one paket of two, and many objets brokens, because of very bad packaging:
2 Vegetable garden tomatoes médium pasta bowl
1 vegetable garden artichoke médium pasta bowl
1 blue iris 1/2 pint mug
I have pictures about all.
And I didnt received 2 vegetable garden tomatoes médium oval platter and 2 cards: strawberries and wildflowers
23 June 2026
Customer service was excellent in…
Customer service was excellent in dealing with the issue of my parcel being delivered by Evri to the wrong address . I would have given more stars but I'm now put off ordering anything due to not getting the items . Replacement order was not possible due to items then being put of stock . Although got a refund quickly . Very disappointed I could not get the items I wanted after all
19 June 2026
Great products
16 June 2026
Great as always and even better in the…
Great as always and even better in the sale.
Thank you.
26 June 2026
I enjoy shopping on the Emma…
I enjoy shopping on the Emma Bridgewater website -admittedly they can be more expensive, but the quality is excellent. They offer so much choice, and I have often purchased from the 'seconds' range for myself, as the flaws are so minimal. They process your order promptly and delivery is usually within a few days.
26 June 2026
Quick delivery
Quick delivery. Very well packaged. Love my new mugs - excellent quality! Thank you!
19 June 2026
Reply from Emma Bridgewater
Good Afternoon Lynne,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Box of Delights
So quick! So well-packed! But I keep seeing lovely things and convince myself I’m buying as a present to give away to other people, but I seem to have kept them for myself! Particularly I love the small brick with the violets painted on. That always was intended for me!
19 June 2026
Reply from Emma Bridgewater
Good Afternoon Tina,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Excellent product delivered quickly
Excellent product delivered quickly. Will definitely order again
19 June 2026
Reply from Emma Bridgewater
Good Afternoon Mrs Morgan,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Great experience,quick and efficiant…
Great experience,quick and efficiant packing was also very good.
17 June 2026
Reply from Emma Bridgewater
Good Afternoon Christine,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
great designs
19 June 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Jade,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Lesley,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards
Emma Bridgewater Team
I was very happy with my cups very well…
I was very happy with my cups very well packed thankyou
26 June 2026
Reply from Emma Bridgewater
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Undelivered goods
I have, unfortunately, not received my three Emma Bridgewater goods because of ‘the incompetence’ of Evri who did not deliver your parcel. You are now offering to reimburse my money, for which I’m very grateful, but my goods, worth over £50, are missing somewhere in the country and you will never receive payment for them. How many other customers does this also happen to so how much money are you continually losing through no fault of yours? After three weeks, I still don’t have my wanted items and, unfortunately, I reluctantly can’t take the risk of purchasing from you again so PLEASE PLEASE change your delivery provider to one who actually delivers your goods so that your customers can actually enjoy having your products within their homes.
6 July 2026
Reply from Emma Bridgewater
Good Afternoon Elaine,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
as always top service!
25 June 2026
Reply from Emma Bridgewater
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards
Emma Bridgewater Team
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