Emma Lomax London Reviews 45

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Super pleased with my wash bag and the hair bands are gorgeous! A slight issue with delivery but Emma sorted it ... fantastic customer service!

Rated 5 out of 5 stars

Ordered product and it came within days which was very impressive and lovely quality product. Ordered a second item and there was a problem with the stock ... Emma Lomax couldn’t have been more apolo... See more

Company replied

Rated 5 out of 5 stars

Received my order, great service, and packaging. Ordered some birthday and Christmas gifts for my girlfriends, but love them so much may keep them all for myself !! Would definitely recommend buying s... See more

Company replied

Rated 1 out of 5 stars

I ordered a washbag which was of a very poor standard. Cheap plastic, badly stitched. It was intended as a present but I would have been too embarrassed to give it. I phoned to complain about it and t... See more

Company details

  1. Bags and luggage shop
  2. Bag shop
  3. Shop

Information provided by various external sources

Emma Lomax London designs cute makeup bags and fun wash bags for women. Canvas makeup bags, PVC toiletry travel bags, embroidered makeup bags.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 5 out of 5 stars

Received my order

Received my order, great service, and packaging. Ordered some birthday and Christmas gifts for my girlfriends, but love them so much may keep them all for myself !! Would definitely recommend buying something special from Emma Lomax

27 November 2019
Unprompted review
Emma Lomax London logo

Reply from Emma Lomax London

Thank you so much Melanie :)

Rated 5 out of 5 stars

Silver clutch bags

Love all of these bags and have ordered more of the silver make up clutches for Christmas pressies !

27 November 2019
Unprompted review
Emma Lomax London logo

Reply from Emma Lomax London

Thank you so much Nicola :)

Rated 5 out of 5 stars

Loved it

Great service, GF loved the bag and it was delivered super quick

26 November 2019
Unprompted review
Rated 1 out of 5 stars

I ordered a washbag which was of a very…

I ordered a washbag which was of a very poor standard. Cheap plastic, badly stitched. It was intended as a present but I would have been too embarrassed to give it. I phoned to complain about it and the response was brilliant. The money was refunded immediately with an apology and I was not required to send it back.

26 November 2019
Unprompted review
Rated 4 out of 5 stars

I bought the make up & wash bag set

I bought the make up & wash bag set, was a lot smaller than I though, will be using as a purse & make up bag Instead but they are lovely. X

18 November 2019
Unprompted review
Emma Lomax London logo

Reply from Emma Lomax London

Thank you for your reveiw, we really appreciate people taking the time to review our services. We have taken what you have said into account and we are going to produce a middle size. We always take into account what people say so thank you, Emma

Rated 5 out of 5 stars

Lovely lady.will shop again.excellent purchase

Lovely lady, I had a little issue with online placing an order..And I was soon helped out by the owner ..being polite and helpful.and not just brushing off...Was contacted and shown a different way to place order and given a code. As well...items arrived well in advance of postage date..well wrapped .amd completely as stated ...will shop again with this company.

13 November 2019
Unprompted review
Rated 2 out of 5 stars

I recieved 2 makeup bags that I paid…

I recieved 2 makeup bags that I paid extra for personalisation for. I ordered the red lips and lipstick bags. I have emailed customer services and have had no reply. My problem is that the lips makeup bag is tiny in comparison to the lipstick makeup bag and I assumed they would be the same size. They were for twin girls birthdays. The lips bag would hardly store anything. The metal initials are fine on the lipstick bag and feel secure, however on the lips bag one of the metal initials spins round and is very loose, the grip at the back wont hold it in place. So I had to buy more gifts. Disappointed I've not even had a reply from customer services. The bags are lovely and I'm happy with the lipstick bag just not the lips bag.

20 October 2019
Unprompted review
Emma Lomax London logo

Reply from Emma Lomax London

Hi

I am so so sorry you haven't got a reply, I havnt received an email from you, I will check my spam. I am so sorry that the bag is to small. I would be happy to replace the other bag for you for the bigger bag. The sizes of the bags are on the website but we will try and make this clearer. Please do email me at emma@emmalomax.com

Rated 3 out of 5 stars

Poor quality & looks rather cheap

I received the product beautifully packed in a timely manner..... but on opening the package I was disappointed with the quality of the product. It looked cheap and poorly made. I have previous products from “Sew Lomax” that are of a much Much better quality! For the price of the brand I would not purchase again!!!

16 October 2019
Unprompted review
Emma Lomax London logo

Reply from Emma Lomax London

Hi Sophia

I am so sorry to hear you were not happy with your product. The brand is exactly the same as SewLomax it was just re named and still produced and run by myself. Please do let me know if you would like to return your product, Emma

Rated 5 out of 5 stars

My sister is everywhere

Knowing how much of Emma goes into every design, It makes me smile wherever I am in the world, everytime I see one of her creations tucked under an arm or sneaking out of beach bag.

Like - ‘what are you doing here? Can I have a hug?’

But then I realise the person to whom this little bit of my sister belongs now, doesn’t know me, and it’s .... well, slightly AWKS

23 September 2019
Unprompted review

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