I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #52 of 229 best companies in Men's clothes shop
Written by the company
Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.
Contact info
66 Jermyn Street, SW1Y 6NY, London, United Kingdom
- 020 7930 9980
- sales@emmawillis.com
- emmawillis.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
A lovely shirt
A lovely shirt, beautifully packaged, and delivered in no time at all. Thank you.
The quality and construction of there…
The quality and construction of there garments are first class period.
Warm personal service
Incredible fabric and quality
I ordered online. Always a bit of a risk with sizing, but it came through sooner than expected, and the fit was perfect. What surprised me was the quality of the cotton. I have never worn anything like it. Superb fabric and the construction is top-notch. Glad I ordered 3 shirts and look forward to ordering more. The team were helpful, and overall service was great.
Flattery always works
At my seriously advanced age, I really appreciate being looked after by attractive and knowledgeable sales people!
If this lands me in court, what the hell!
Superb Shirt Maker
Superb, personalized service, beautifully crafted shirting and a great selection of fabrics make EW the best bespoke shirt maker in my opinion. I’ve tried all the others on Jermyn Street and EW stands apart.
Great quality shirt and British made
Great quality shirt and British made, supporting local business and jobs. Presentation of the box it was delivered in was impressive and felt very personal. Definitely recommend and will buy again.
Great quality and great service
Wonderful quality shirts. The sizing was as advertised. The service in terms of communication and prompt delivery was excellent. No complaints and thank you for the shirts
Amazing shirt
Amazing shirt, really well constructed, symbol of British tailoring excellence
Awesome Sales experience and Fine quality item
The customer service of Emma Willis is superbly excellent, as I placed an international order. I want to give a "thank you" to Alice whom I mostly communicated with for my order. Alice answered my questions in timely manner each occurrence. Moreover, the clothing is of premium quality and fine workmanship. I look forward to my next purchase.
Brexit Costs
I’ve been a loyal customer for years and truly appreciate the quality of your shirts. However, the extra charges and complicated process caused by Brexit are simply unreasonable.
Until you establish an EU-based e-shop, I will need to find another shirt supplier.
Excellent shipping service of highest…
Excellent shipping service of highest quality items in design and materials. Excellent value
Attention to Detail , Great Customer Service
I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said pick-up was at the Gloucester factory rather than the London shop. I emailed my predicament on a late Saturday afternoon & had a live response almost by return. Problem fixed. Seriously awesome customer service! The shirt will be just as comfortable & hard wearing as all the others I own.
Just a great shirt in a great colour
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


