Emma Willis Reviews 

740
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers overwhelmingly had a great experience with this company, praising the outstanding overall value. Customers enthusiastically praise the exceptional quality of the clothing, highlighting the comfortable materials, timeless designs, and beautiful traditional craftsmanship. Reviewers also frequently mention the incredibly helpful and attentive staff, noting that the overall service provided is consistently polite and professional. However, some people mentioned occasional issues, noting specific challenges such as inconsistencies in product details, unexpected sizing changes after washing, or frustrating ordering limitations. A few consumers also described feeling uncomfortable due to unhelpful in-store interactions or encountering minor communication hurdles during their physical visits.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning quality, beautiful finish,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the exceptional... See more

Service

Clients share satisfaction on service, frequently highlighting the friendly, professional, and knowledgeable... See more

Staff

Users describe positive interactions with staff, frequently highlighting the warm, courteous, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m an old customer. I have ordered fully bespoke shirts as well as bought some in the Jermyn Street shop & online. My latest purchase was online & I wanted to collect it myself. The machine then said... See more

Rated 5 out of 5 stars

You are all just fabulous. It was Monday, and I needed a shirt for a formal event on Saturday, but I wanted a single cuff and only a double cuff was available. Rather than ending the conversation... See more

Rated 5 out of 5 stars

Wonderful shop! Very helpful and informed staff. Upbeat. Great products is the focus. Perhaps my favorite shopping spot in London. Appreciate owner’s focus on a smart great charity that uses her... See more

Rated 5 out of 5 stars

excelllent quality from a bygone age of real skills in shirt-making. lovely prople to deal with which is an added bonus compared to the usual experience of buying clothes from standard retailers. Wo... See more


Company details

  1. #52 of 229 best companies in Men's clothes shop

Written by the company

Emma Willis is the quintessentially British brand, making all their clothing in England, cutting by hand and sewing, adhering to traditional techniques passed down through generations. The elegant London boutique, on the corner of St. James’s Street and Jermyn Street, specialises in bespoke and ready-to-wear shirt-making and has become a world-renowned shopping destination for the discerning. The company’s philosophy is to design and make timeless, luxury clothing worth investing in, using the highest quality, sustainably produced cottons and linens from Switzerland and Italy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

740 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

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4.8

All reviews

(740)

231 reviews in the last 12 months

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Rated 5 out of 5 stars

timeless and elegant

emma willis makes some of the most elegant clothes in the uk, which is to say: some of the most elegant clothes in the world. beautifully made, of beatiful materials, in timeless designs. my wife still wears a silk shirt i bought for her from emma in 1998. emma's clothes are the opposite of fast fashion, and we really appreciate that.

29 July 2025
Rated 5 out of 5 stars

The cashmere scarf was beautiful

The cashmere scarf was beautiful, soft, Scottish cashmere. The olive color is a great match for my trench coat. I have purchased several shirts from Emma. All of her products are of the highest quality. They are classy and refined. No mass production. I wish Emma would come to the USA like some of the British bespoke tailors do. Her products are first rate.

9 February 2026
Rated 5 out of 5 stars

Amazing Shirts

Really good high quality shirts. The customer service is excellent.

I have brought my shirts from Emma Wills for a few years now, the material still feels great and held up really well.

22 May 2025
Rated 3 out of 5 stars

It was my first time shopping at Emma…

It was my first time shopping at Emma Willis. I bought 2 shirts. But only later did I realise I bought wool/cotton blend winter shirts. I really meant to buy cotton work shirts. I guess I would have liked more guidance from the staff. Shirts are nice, just not what I wanted.

6 February 2026
Rated 4 out of 5 stars

When Emma Willis has a sale, JUMP!

When Emma Willis has a sale, you have to act fast. I love their cashmere sweaters. The quality is great however some of the collars on the sweaters aren't consistent. Since I live in the US, returns would be a challenge. Overall 4

22 January 2026
Rated 5 out of 5 stars

Another beautiful cashmere jumper

Another beautiful cashmere jumper, delivered quickly and gorgeously presented. I rang the store to get advice on sizing which was incredibly helpful and reassuring and my husband adores his second Emma Willis Christmas gift! X

22 January 2026

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