I had a great experience with Emmers online service. Everything was smooth, quick, and very professional. Their support team responded promptly and clearly, and I got the help I needed without any del... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I recently had my saddle checked by Emmers and Erreplus Saddles , and I couldn’t be happier with the service .They were incredibly helpful and professional. They took the time to really assess what my... See more
Company replied
Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!
Company replied
The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more
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Company details
About Emmers Equestrian
Written by the company
Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."
Contact info
Bernard Kempplein 23, 3930, Hamont, Belgium
- +32(0)11 664 773
- hello@emmers.eu
- emmers.eu
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Emmers Equestrian
Good afternoon,
Thank you for your feedback. We have checked your order and can confirm that we used the delivery address exactly as provided during checkout. According to the tracking information, your package has not yet been delivered due to customs clearance requirements.
We kindly advise you to contact customs or FedEx to complete any outstanding import formalities — once this is done, the parcel is normally released quickly.
If you need any further assistance, please don’t hesitate to contact us at +32 11 664 773 or hello@emmers.eu. We’ll be happy to help.
Kind regards,
Nina - team Emmers Equestrian
Reply from Emmers Equestrian
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected, and we fully understand how frustrating longer delivery times can be for international orders. Please know that your order left our warehouse within 36 hours after it was placed. Unfortunately, deliveries abroad can sometimes take longer due to transit and customs processes.
Your order is still within the return period, so if you are not fully satisfied, you are of course welcome to return it in accordance with our return policy. If there are any further questions please don't hesitate to reach out to our customer service on hello@emmers.eu or +32 11 664 773.
Kind regards,
Nina – Emmers Equestrian
It was quick d very well packed against…
It was quick d very well packed against any damage.
7 October 2025
Reply from Emmers Equestrian
Thank you for your kind words! We’re happy to hear that your order arrived quickly and was well protected during shipping. We hope to see you again soon!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you so much for your lovely review! We’re delighted to hear that you had a good experience with our website, delivery, and products. We look forward to welcoming you back soon!
Senna - Emmers Equestrian
Great jacket, beautiful and warm! Love the bling details!
The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather.
The only thing is, that one of the hood snap buttons broke, while trying to open the button.
5 October 2025
Reply from Emmers Equestrian
Thank you for your lovely review! We’re happy to hear you love the jacket and its details, and that delivery was fast. We’re sorry about the hood snap button, that’s not the experience we want you to have. Please contact our customer service so we can help you further.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you so much for your kind words! We always strive to give our clients the best possible service.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your honest feedback! We're glad everything went smoothly after the login. If you ever run into any issues or need assistance in the future, don’t hesitate to reach out. We’re happy to help.
Senna - Emmers Equestrian
Very friendly contact on Phone
Very friendly contact on Phone. My recently placed Order could be corrected and I received the right Product in time.
23 September 2025
Reply from Emmers Equestrian
Thank you for sharing your experience! We’re glad we could help you quickly and that everything arrived on time. We hope to assist you again in the future.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you so much! We're really happy to hear that you had a great experience with our customer service.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your lovely review! We’re delighted that you’re happy with the price, the shipping speed, and of course your new boots. Hope to welcome you again soon!
Senna - Emmers Equestrian
Completely original packed product
Completely original packed product. Nice card from the lady who prepared the package. Fast delivery
11 September 2025
Reply from Emmers Equestrian
Thank you so much for your lovely feedback! We’re delighted to hear you appreciated the personal touch and the fast delivery. Enjoy your purchase!
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your feedback! We’re happy the delivery was quick and that you’re satisfied with the products. Hope to see you again soon.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
So lovely to hear that you appreciated the fast delivery and the little thank you note. We look forward to welcoming you back again!
Senna - Emmers Equestrian
All choices at one stop!
Plenty of choices to choose. All the famous brands are listed and the website is user friendly.
28 August 2025
Reply from Emmers Equestrian
Thank you for your kind words! We’re glad you enjoyed the wide selection and found our website easy to use. We look forward to welcoming you again soon.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your review! We’re happy to hear you’re satisfied with our quick service. Hope to welcome you again soon.
Senna - Emmers Equestrian
The goods arrived very fast and they…
The goods arrived very fast and they are like on the fotograph was as the teceived product
27 August 2025
Reply from Emmers Equestrian
Thank you for your review! We’re happy to hear that your order arrived quickly and met your expectations. We’d love to know what we could do to make your next experience a full 5-star one.
Senna - Emmers Equestrian
I ordered from Emmers Equestrian online…
I ordered from Emmers Equestrian online and the whole process was very smooth. The website is easy to use, with clear product details and a great selection. My order was processed quickly and arrived on time, well packaged and in perfect condition. The quality of the products is excellent, and I was very happy with the overall service. Communication and updates on shipping were also clear and reliable. I would definitely recommend Emmers Equestrian for anyone looking for trusted equestrian equipment online.
25 August 2025
Reply from Emmers Equestrian
Thank you for such a detailed and thoughtful review! We’re delighted to hear that everything from ordering to delivery went smoothly and that you’re happy with the quality of our products. We look forward to welcoming you back again in the future!
Senna - Emmers Equestrian
I changed my order sizes and type
I changed my order sizes and type, they was very helpful and patient with me 💖
25 August 2025
Reply from Emmers Equestrian
So glad to hear that our team could assist you with the changes and that everything worked out well! We’ll be happy to welcome you again anytime.
Senna - Emmers Equestrian
Reply from Emmers Equestrian
Thank you for your kind words! We’re happy you had a great experience and hope to see you again soon.
Senna - Emmers Equestrian
Fast deliverance and great product
17 August 2025
Reply from Emmers Equestrian
Thank you so much for your kind words! We’re happy to hear that both the delivery and the product met your expectations. We look forward to serving you again soon.
Senna - Emmers Equestrian
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