Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad n... See more
Company replied
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Review summary
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Salesperson: Xavier He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and perf... See more
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the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more
Company replied
I bought this bike and I’m absolutely happy with it! 🚲✨ It rides very smoothly, is easy to handle, and the seat is comfortable even on longer rides. The gears shift effortlessly, the brakes are re... See more
Company replied
Company details
Written by the company
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Contact info
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4.5
Excellent
493 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Service - Trying to resolve for almost a year!
June 14, 2024 we ordered two EMMO electric bikes, the one bike was in stock, so we were upsold to the Monta Pro. We received our bikes mid to late July 2024. September 2024, we had emailed and called EMMO regarding the battery, which will not hold it's charge. We were told then that nothing could be done, now one year later the battery not charge. We paid $2,127.57 for this bike and to replace the battery I was quoted $790, however, when I go to place the order it comes up at $1,090 and still need to have shipping added. At this point, if we spend the $1090 for the replacement battery, we have a +/-$3,200 electric bike. At this point, we have an expensive piece of garbage to take to the dump. When we are striving to support Canadian Business, it appears that this Canadian Business is not concerned with goodwill. If EMMO would have dealt with our issue in September 2024, we would not have the current issue. I have noticed that the only reviews that EMMO/Trust Pilot seem to post are the good reviews. Unhappy customer and will share my frustration with anyone looking to buy an EBIKE
23 July 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Mark and Dierdrea,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo staff answered all my questions…
Emmo staff answered all my questions both via email and phone before my purchase. I eventually settled on a Vegar Pro e-bike model. I’m very impressed with the fit and finish as well as the performance of the bike. Emmo shipped it quickly and every contact I had with the company has been positive and helpful.
18 July 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Greg,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Awesome product
Bike is wonderful to use with ease and comfort with everything you can use like a motorcycle!
30 June 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Annette,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Overall I like it
I was a little disappointed that the blue Hivee wasn’t available, but I’m enjoying my white one. I can’t reach the cruise button while I’m riding though.
25 May 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Erin,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
accessories for emmo models only
So here is my review about my Paralo Pro 3.0. First of all let me say it is an awesome bike. me and my son love it and i also got my wife to love it too. we bought her a himiway escape pro. i did not buy a second bike from Emmo because of price and experience with them.
it started the month right after the purchase. it was said on the website that the tft color display was updatable via an app but they did not stipulate which one, so i never found it. The reason i wanted to update it was because the odometer was not reading mileages correctly. It read the kilometer 4 times less than it was so instead of 1000 kms like i did it read only 250 kms. After a lot of back and forth emails with tech service at emmo(six months later) they finally found which app actually worked. it did connect to the bike via bluetooth but i was never able to update it via the app and even tho i'm not a professionnal i get around electronics pretty good. so, exchanging email yet again with tech services at emmo they finally told me to send them the display unit so that they would update it manually.
of course it arrived there broken with a smashed screen(it still works tho). was it them or the transport i will never know but all this back and forth as a company they should have replaced it since it was not up to par with what was said on the website. i think it's false advertising if you ask me.
anyway now its back, it works, i taped it so no water would get in but at 200$$ the display i will wait before buying another. Speaking of buying another, if ever you think you can replace it with an aftermarket display you are wrong as Emmo made sure the connections was unique to there brand.
so thats my review... i dont think they deserve a 1 but its never gonna be a 5 star for me. hope your experience with them will be better.
1 October 2024
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Francis,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Very poor customer service
Very poor customer service. Kept referring to me as Ryan. Name on order and email clearly says Matthew. They sent me an OLD MODEL of the zone gts instead of the recent one they had in stock. The frame CAME WITH RUST ON IT!!! poor welds and unfinished welds which they seems to think is acceptable for a brand new bike and insist I use wd-40 to remove the rust. There shouldn't be any rust in the first place I live in British Columbia and we use SAND on our roads which DOES NOT CAUSE RUST!! I requested the speaker system for my bike and showed the one they sent me has no music speaker system and then they insisted on sending THE EXHAUST SPEAKER and offered 100$ on my next purchase after saying I will never buy anything from them again due to how poor their customer service is and how horrible of an experience I had.
2 April 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Matt,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : info@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Customer service was great.
Customer service was great.
Knowledgeable
Making sure I understood and made sure I knew operation of scooter.
20 March 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Just bought my first e bike extremely…
Just bought my first e bike extremely excited to ride it home yay me
17 March 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Teigyn,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
emmo number 1
Hi I've bought emmo zone GTS brand new and loved it .. I've had daymak em2 ... Tao Leo and others .. but the quality and fast and easy parts you can buy from emmo don't compare with any other ebike shops .. Hamilton emmo has always treated me like v.i.p. and it's the only place I will go for my ebike purchases
26 February 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Alec,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This brand has good reputation
This brand has good reputation, that is why I choose to buy from them. They are good as customers care and help their clients well.
12 February 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Rehan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Just purchased a Hornet 60V with the…
Just purchased a Hornet 60V with the battery of 80 ah and range of 160 km. I loved my experience here and highly recommend Emma to everyone.
7 February 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Suresh,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
bought my Hornet XI here with tge…
bought my Hornet XI here with tge battery of 60v/80ah and the range of 160 km. i am very happy and recommend this place to everyone.
6 February 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Jahangir,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
My bro n I got our delivery bags here
My bro n I got our delivery bags here. So cheap but goodquality. they also have awide range of E bikes Escooters n accesaries.
20 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Nahin,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Looks great
Looks great, bought the Emmo Hivee. Excited to start riding it often!
17 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Cathy,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
got my Hornet 60v dual battery in Emmo
got my Hornet 60v dual battery in Emmo. enjoyed their service. they have lots of vehicles to choose from.
17 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Mohammad,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Bought a delivery bag from this brand…
Bought a delivery bag from this brand today and also winter glives, they have a great selection of accessories and ebikes. Highly recommended!
14 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Mehakpreet,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Got my first E bike at Emma
Got my first E bike at Emma. It’s F7S3. Really enjoyed how transparent and professional they were. Thanks.
13 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Jannatul,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
My friend and I both got our Ebikes…
My friend and I both got our Ebikes here , we re ready to work hard earn well and live our canada dream. emmo is really nice n professional , you can trust this place.
9 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Chy,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
had a wonderful experience dealing with…
had a wonderful experience dealing with this company. Purchased an Emmy ADO previously and came back for the winter gloves.
9 January 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Shahinur,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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