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Emmo Electric Bikes Canada Reviews 

639
•
TrustScore 4.5 out of 5

4.5

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly team members for providing detailed information and excellent assistance during purchases and test rides. Buyers also highlight the fantastic product design, comfortable handling, impressive speed, and long travel range offered by their electric bikes and scooters. Many people also appreciate the secure packaging and the convenience of foldable models that make daily commuting and storage very easy. Some reviewers were not happy with occasional component problems, specifically mentioning defective gears, unexpected suspension failures, or noticeable delays involving parts and service turnaround.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and genuinely friendly during every... See more

Quality

Users describe positive interactions with quality, highlighting excellent performance, functional designs,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are very informative, helpful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting comfortable test rides,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I got my bike today,( Trobic trike) it's not put together yet, but the packaging was unbelievable. There is no way that this bike was being delivered to me, with any kind of shipping damage. It... See more

Rated 5 out of 5 stars

the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more

Company replied

Rated 5 out of 5 stars

Tom was a great help in selecting and easing any concerns i had in the bike I have chosen. I got the hornet X.I 60v 60ah bike. We had a great discussion on storage, maintenance, and any potential weat... See more

Company replied

Rated 5 out of 5 stars

I got very good experience in EMMO VAUGHAN, I have test ride and the staff Xavier provided me a detailed information on my experience. I like this store and the service. The bike is very good, it i... See more

Company replied

Company details

  1. Bicycle Shop

Written by the company

EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

639 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(639)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you very much for Xavier who…

Thank you very much for Xavier who introduce Segway Max G3 to us. It has a long travel range 80km for us to travel and visit our friend. Moreover, we love the mode switching that help us to have different speed depends on our needs.

Come and take a look, they provide very good service.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything I hoped for

Xavier provided excellent service and tutorial of my new Evo eBike. Overall the quality is excellent and I love the Olive colour. Happy to support a Canadian company with locations in the GTA. Looking forward to many years on my Emmo.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier to introduce a very…

Thank you Xavier to introduce a very good ebike for me. The trobic pro has a very good light system including headlights, taillights and turning signal. Moreover, it has a large basket at the back and I can carry my dog outside with my bike!!!!

I am excited to ride with my birthday present.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , Ordered on line forgot to upgrade battery, Call Emmo lady answered phone
she handled everything I needed and told me some things on bike I didn’t realize thanks Paul

19 March 2026
Rated 5 out of 5 stars

Thank you Xavier for introduce me the…

Thank you Xavier for introduce me the Emmo VGO Pro, it can reach over 50km/h !!! What a monster for an ebike. Moreover, it can travel over 100km, à super long travel range which is what i need. I am pretty sure I will enjoy my ride with this bike. Come and take a look, They are very helpful.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

The employees and people who own the place are very caring.

Wonderful communication, impeccable service attention to details. Great company, very trustworthy delivery was Well organized. I receive my package today on spring day the 20th of march.The packaging amazing well wrapped. kristy Was very good at helping me to find what I needed to order. Very good price. I recommend.Thank you to emo electric bikes.

20 March 2026
Unprompted review

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