Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad n... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Salesperson: Xavier He gave me excellent experience on my purchase process. I have great test driving experience on two scooters- Nok and monster S. Both of them have an excellent appearance and perf... See more
Company replied
the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more
Company replied
I bought this bike and I’m absolutely happy with it! 🚲✨ It rides very smoothly, is easy to handle, and the seat is comfortable even on longer rides. The gears shift effortlessly, the brakes are re... See more
Company replied
Company details
Written by the company
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Contact info
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4.5
Excellent
493 reviews
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service Very helpful and great to deal with
Very helpful and great to deal with
15 October 2025
Reply from Emmo Electric Bikes Canada
Dear Max,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Service excellence
Doing your job and making the customer happy is what ive witnessed . I needed an adjustment on my front assembly and Tom and Aidan were there very quickly and courteous when they helped me. That was back in August. Just today I called to ask if i could get a new left grip and brake lever , had a bit of a scrape. They said too come there and they would help me out. I left there about 20 minutes later with my new parts on my Nomado, best bike ever !!!
Thank you Emmo for Service Excellence
Dave Cave
21 October 2025
Reply from Emmo Electric Bikes Canada
Dear Dave,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Got what I was looking for.
15 October 2025
Reply from Emmo Electric Bikes Canada
Dear Kyriakos,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
I bought an EWILD at Emmo Mississauga
I bought an EWILD at Emmo Mississauga, Jackson was my sales guy and he provided excellent service!
18 October 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Andreh,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This is the second time I came to the…
This is the second time I came to the store. It is really good that they have test drive available and all the e-bikes in the showroom to try and check. Especially, it couldn’t show much in the photos. I am glad that Fafa is helpful with my purchase.
18 October 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Rick,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Bike stopped working on first ride
Bike stopped working on first ride. Very poor customer service. Wouldn't return calls. Wouldn't repair bike or refer me to a repair shop closer than 600km away. Wouldn't refund my money or pay to ship bike back to them. Very disappointing experience.
20 March 2025
Reply from Emmo Electric Bikes Canada
Hi,
We’re sorry to hear about your experience. According to our records, a chargeback was filed and you have already received a full refund for your order. However, the bike has not yet been returned to us.
Our team will contact you shortly to arrange the return shipping so we can properly close the case.
Thank you for your attention and cooperation.
— Emmo Customer Support
Had a wonderful experience with them
Had a wonderful experience with them. High quality items and long range battery with 120 km range. I’m happy with the price and the results.
15 October 2025
Unprompted review
Reply from Emmo Electric Bikes Canada
Dear Dhurba,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Its say its coming in 3 days and ım…
Its say its coming in 3 days and ım still waiting
14 October 2025
Reply from Emmo Electric Bikes Canada
Hi,
Thank you for your feedback regarding the delivery time. Shipments from Toronto to Richmond, BC typically take more than 3 business days to arrive due to the distance.
We appreciate your patience and understanding, and we’ll continue working with our carriers to improve delivery estimates.
— Emmo Customer Support
Reply from Emmo Electric Bikes Canada
Dear Andre,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Vickiiee,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Sales person was very informative and…
Sales person was very informative and answered all my questions. Gave me updates when bike came in and very helpful when we picked up bike. Parts department in Toronto was very poor service. Lost part in shipment and took over three weeks to get. Not very organized on order desk. Took three days to get invoice to pay and over a week to get processed and ship. Had a very tense and bad experience.
4 October 2025
Reply from Emmo Electric Bikes Canada
Dear Glen,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
I live in victoria bc and need to do…
I live in victoria bc and need to do necessary service .. where should i go to do it .. please help
9 October 2025
Reply from Emmo Electric Bikes Canada
Dear Usman,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
THE SITE OFFERED ME SOME OPTIONS TO ADD…
THE SITE OFFERED ME SOME OPTIONS TO ADD TO MY BIKE
8 October 2025
Reply from Emmo Electric Bikes Canada
Dear Kaura,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
perfect!
Everything was well wrapped and it been easy to assemble it. The frame is huge and thick, the chain is robust... it's an heavy bike, but it's ment to last. This bike is MASSIVE, being 5'7" I'm glad not being shorter!! Easily customizable bike.
To future owners, an handlebar extension is almost a must. As most e-bike, the handlebar is jam packed with remotes and stuff. Such extension allow to add a water bottle, cellphone accessories, additional light... warp core, flux capacitor etc. :P
3 October 2025
Reply from Emmo Electric Bikes Canada
Dear Victor,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
It us easy to order from your website.
It us easy to order from your website.
Fast shipping
7 October 2025
Reply from Emmo Electric Bikes Canada
Dear Sandi,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
New charger
I had to order a new charger for my scooter I bought last year . It was abit pricey and hoping it will last abit longer then a year this time but other then that it was pretty painless and it wasn't to expensive
4 October 2025
Reply from Emmo Electric Bikes Canada
Dear Sasha,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Was good but not special
23 October 2024
Reply from Emmo Electric Bikes Canada
Dear Jane,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Didn’t know the batteries could not charge if it went low
Use my scooter for a couple days then put it in the heated garage for the winter. I had no idea the batteries would go so low that there was no way of recharging them. I had to end up buying four brand new batteries. My scooter had 14 km on it. There should be some type of warning saying do not let your batteries go low or they will not charge.
15 September 2025
Reply from Emmo Electric Bikes Canada
Dear Trina,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Reply from Emmo Electric Bikes Canada
Dear Alexa,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Showing me videos of how the battery is…
Showing me videos of how the battery is removed. Giving me any information I needed about the bike. Answering all my questions I needed to feel right about decision to purchase the right bike. Took the time and had patience with me . Replacement of a broken rearview mirror. Very happy with my purchase and the bike. Have had great comments about my bike. People ask me where i got it. I let them know about the great service I had.
4 October 2025
Reply from Emmo Electric Bikes Canada
Dear Catherine,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
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