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Emmo Electric Bikes Canada Reviews 

647
•
TrustScore 4.5 out of 5

4.5

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and deeply knowledgeable when guiding them through their purchases and answering all questions. People also express strong satisfaction with the impressive product design, long battery ranges, and smooth performance of their e-bikes and scooters, noting how convenient they are for daily commuting and storage. Though some customers encountered disappointing issues like damaged parts upon delivery, defective gears, or unexpected suspension failures during their early rides. A few reviewers also mentioned having to wait longer periods for service or experiencing delays with replacement parts turnaround times.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the nice design, fully functional... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable across various interactions.... See more

Service

People report positive experiences with service, noting that staff members are helpful, informative, and... See more

User experience

Clients share positive opinions on user experience, noting that staff members made the process seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the whole process was very east, emails were responded to in reasonable time, parts were easily available, reasonably priced. Aiden was great help. it took a little longer to arrive but I think that... See more

Company replied

Rated 5 out of 5 stars

Wow, I got my bike today,( Trobic trike) it's not put together yet, but the packaging was unbelievable. There is no way that this bike was being delivered to me, with any kind of shipping damage. It... See more

Rated 5 out of 5 stars

Tom was a great help in selecting and easing any concerns i had in the bike I have chosen. I got the hornet X.I 60v 60ah bike. We had a great discussion on storage, maintenance, and any potential weat... See more

Company replied

Rated 5 out of 5 stars

Ever since I purchased the Ewild Pro from EMMO I have been using it daily. The e-bike is such good performance that let me travelling and transferring whenever I need. especially, winter time. Their r... See more

Company replied

Company details

  1. Bicycle Shop

Written by the company

EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

647 reviews

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4.5

All reviews

(647)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I bought the Sword fat tire bike from…

I bought the Sword fat tire bike from the Emmo Vaughan store today. It is a really compact, nice looking bike. I will be using it for work everyday. Thanks to the sales rep Kristy giving me a great deal, she is so patient and explained everything clear to me. I’m really happy with the purchase.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Very easy going

Very easy going, relaxing environment and very friendly

My father had a Zone GTS and I got an upgraded version Zone II GTS which the speedometer can work as a CarPlay and more storage on it. Very nice bike and nice shape. Highly recommended

Thank you Xavier

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Xavier is very helpful and nice.

Xavier is very helpful and nice.
I love the color of the bike and the lights system. Lots of the function is adjustable such as the shock and quick release handle bar. Very comfortable and fits my size. The speedometer can even connect with my phone and use as GPS. I love it very much!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I researched the desirable features of…

I researched the desirable features of e-trikes and found them to be embodied in my Emmo. I wanted value for my money, not just the lowest price.

Also, I wanted to buy a Canadian product from a company offering after sale service. I appreciate the price point results from the economy of sourcing parts from Asian suppliers.

I buy Canadian; I don’t buy American. Elbows up!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Xavier for introduce me the…

Thank you Xavier for introduce me the E-wild C. This fat tire ebike helps me to have better balance and better performance during winter as well. There is up to 95km travel range which is enough for my daily usage. I love the design and function of the bike. Their staff are nice and helpful

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great place

Great place. The staff is very attentive and nice.
Explain everything and helped make the process seamless. Xavier lead the conversation. Had lits of great suggestions and suggested the right bike for me and my family. I totally recommend this place for any one who os looking for an ebike.At last, we got the OTO Victor which is a foldable and lightweight ebike. Prefectly fit for my kid.

15 May 2026
Unprompted review

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