Emoov Reviews 3,066

I would highly recommend this company. This is the second time I’ve used them due to the excellent service provided. Everything is done quickly and efficiently. You get regular updates at every stage online, by text and by email. But there’s always the option to call and speak to someone if you need more information and the phone is always answered quickly.

Great experience and much cheaper than using the traditional estate agents on high streets. I saved a lot of money. The only main issue was feedback from potential buyers that it was really difficult to book an appointment and some said they would have given up therefore I may have actually lost potential buyers.

I am bowled over by your level of service. 'Outstanding'!

Every message/email has been responded to very quickly and you have helped me with parts/legal that I am not familiar with.

These high street agents could learn a lot from yourselves - when it comes to looking after customers.

Thank you for all your hard work, from the ease of setting it all up, professional photographs and communicating with the buyer.

Overpaid rent by half a month lucky enough I knew the new owner, who told me they’d owned the property for a month and hadn’t received any rent of emoov and that I could claim it back for myself, it’s going on 4 months now and still haven’t received my over paid rent, took 2 months just to get my deposit back, just be wary when moving out of properties with these because by the looks of it, their hoping to keep hold of any rent for themselves, I did get told I’d have my money back today 114 days after moving out of their property but offices are now closed probably till Monday. If I didn’t know the new owner of my old property, these cowboys would have kept quiet and kept my money I’d personally advise anyone to avoid this company

All simple and straightforward, great service!

Emoov, the best way to sell. Everything is easy to use even if you aren't tech savvy. If you get stuck they are extremely helpful and patient. I chose the basic package and prepared my details including the photos, saving over a thousand pounds.

I enquired about a property to rent on this site. A woman answered my query and gave me a call asking for extra information about me and my housemates. I was excited about this property and it fit the requirements for all of us, however the woman made us lose interest. Following her request to disclose information about our salaries I was told that my salary was too low, and that beyond paying rent and bills I can’t afford to live in London (I have been living in London for some time and I am aware of my economic position). She asked if we can provide a guarantor, I said yes, and then she decided she didn’t want to accept it as it would give her a ‘headache’. Although I understand that some salaries worry/don’t fit requirements for some agents, I sat there and heard her think aloud about how my full-time position cannot provide enough to live in London (where my job is located). I can appreciate that I might not have been the fit she was looking for but the conversation was unprofessional and inappropriate.

Great family run online estate agent, with a reliable and knowledgable team to assist …if like me, you are nervous but keen to list your property yourself.

Sophie, Nick and the team were responsive to calls & emails, and genuinely lovely to deal with.

The system to list your property was fantastic. It was easy to upload and order my own photos and the AI assistant really helped me find professional wording for the listing.

We wanted to manage our own viewings as we know the property and area better than anyone. We also wanted to manage the timings of the appointments as we have work and a family to organise things around too! And again, the system worked brilliantly, with helpful online messaging too. Potential buyers really valued our insight and knowledge during the viewings as they could ask anything, and if we didn’t know, we could follow up quickly and easily via the in-built online messaging.

We opted for the essentials package plus Rightmove Premium, EPC and Completion Management.

The main draw for us was being able to use our own photos and manage viewings ourselves, but for our property to be seen alongside properties listed by high street estate agencies. We also found it great value for money!

We would highly recommend emoov.co.uk to anyone considering an online estate agent. ❤️

Excellent from start to finish - can’t recommend Emoov highly enough!

Excellent service, save £££££s compared with a High Street agency, deal with buyer directly, much quicker than using a High Street agency.

The good reviews all seem to be from sellers. As a buyer I have now given up. I need to speak to someone who knows about the property I’m looking at. They say click such and such, you need to speak to the seller. Great, that’s what I want, but it doesn’t happen. I just get the same page telling me the same nonsense and never get to speak to the seller. Three hours of the same thing snd I’ve lost interest. It’s just not worth the aggro.

Unfortunately my experience with this platform as a buyer has been negative, following a poor experience with a seller via the Emoov platform. Despite attempting to speak to Emoov management on more than one occasion by calling head office, I was told on both occasions that I'd receive a callback... which hasn't materialised.

Based on my personal experience, I wouldn't recommend this platform to others.

We sold our house and we are very satisfied with Emoov. Customer service was brilliant; they replied to all our questions quickly, even over the weekends (special thanks to Nick). We also liked the online booking system, as it was easier for us to manage than receiving phone calls whenever someone wanted to arrange a viewing.
Our viewers also told us it was easier to book a viewing than with other houses, where they had to call a traditional estate agency.

We got an offer after 1.5 weeks and a first viewing 2 days after advertising our house (which actually led to the offer in the end)

Simply to use, great to be able to monitor traffic to rightmove.

I love eMoov. I used it once to sell my house. It was inevitable that someone would come up with a site which replaces the rip-off estate agents and their percentage-fees. For a fixed price my house was on rightmove and I had 3 viewers and sold. Managed it all myself. Even drew my own floor plan. I love the site, the process and the ability to continuously modify your listing; especially the ability to upload/replace/remove photos, amend descriptions and adjust the price. Could not ask for more. All conventional estate agents are eventually going to be out of business - and they should be because they add no value.

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy option where you do all the heavy lifting like taking your own photos,and the other option which includes photos etc.they also offer extra add ons like for sale boards,epc etc.We sold both properties fairly quickly so it is a no brainer give emoov a go you wont be disappointed.Finally they are super quick dealing with queries,sometimes you get an instant reply

Sellers review:
Unfortunately this platform is not as well designed as it needs to be. A would-be buyer is not taken to a page with your property on it but instead clicks through to a generic page where they must create an account before proceeding to see property details. This is not a smooth process and more than one viewer complained that it didn't work for them. We will never know how many others just gave up! A unique QR code per property would be an obvious improvement here. Arranging a viewing is clunky (no option to suggest windows of availability, just pick a slot). When we finally had an offer the system did not work and there has been no response from the "completion management" team. In all the best you could say for the experience would be nearly adequate.

Fast and easy service. Great prices without the fuss.

So easy to do online but above all the people there are so helpful

If you’re in a position to do everything yourself photographs, writing ad, liaising with buyers, viewings etc. this online estate agent is the cheapest and the service I received was good. Would use again and have recommended to friends and family. However, dealing with prospective buyers who just mess you about became tedious but not Emoov’s fault. The online chat function to a Emoov employee worked well and the response time was very good. Essentially you’re paying to be listed on Rightmove and chat with buyers through their online platform, the monthly report chart didn’t really mean anything and the website was tricky to get to grips with but once I got used to it it was fine. The text message service was a good way of knowing when I had a message. By using Emoov I avoided the hefty estate agent fee and was nice to have a one off payment and be done from the start! Although it was tedious I enjoyed having control of what I was selling and I felt that I was able to come across well to my buyers and offer them all of the information they needed where when I’ve used estate agents in the past they have done a poor job at showing off the property and charged through the roof! So I would highly recommend Emoov if you are comfortable with doing the leg work and saving yourself £1000s… Thanks to the Emoov team!