Emoov Reviews 3,066

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and efficient process, often highlighting the significant cost savings compared to traditional estate agents. The website is frequently described as easy to use and straightforward, allowing for quick property listings and direct communication with potential buyers. Reviewers appreciate the control they have over their listings and the responsiveness of the staff, who are often noted for being helpful and knowledgeable. However, some people encountered issues with the website, particularly with photo uploads and the process for buyers to access property details, which they found cumbersome. A few other people also felt that the platform's design was not as effective as it should be, leading to frustration for potential buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and... See more

Website

Users describe positive interactions with the website, finding it clear, pleasant, and easy to use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the process as easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting significant cost savings compared... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, patient, and informative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more

Company replied

Rated 5 out of 5 stars

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy opt... See more

Rated 5 out of 5 stars

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper'... See more

Company replied


Company details

  1. #32 of 52 best companies in Estate Agent
  2. #26 of 50 best companies in Property management company
  3. #16 of 28 best companies in Estate Agents

Written by the company

Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sunny went through things very steadily…

Sunny went through things very steadily ,there was no stress everything was easy to understand and all questions answered fully. I really enjoyed the call and will definitely pass on a recommendation. Very happy, an absolute pleasure doing business with Mashroom thanks to Sunny.

15 March 2024
Unprompted review
Rated 4 out of 5 stars

Switched from Open Rent to Griffin

Switched from Open Rent to Griffin. Found its far more of a personal service with fast responses by phone or email for a similar price.
The IT platform needs a lot of improvements and it can be hard to find or navigate the site otherwise for price and service they get 5 stars.

22 March 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Oliver,
Thanks very much for the 4 star review!

Rated 1 out of 5 stars

Time wasters...

Had a confirmed appointment to view a property this morning and no one turns up. Complete waste of our time. Useless company.

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Have used Griffin for many years and…

Have used Griffin for many years and had good service all the time.

Recently had issue with a tenant which Sam Knowles has been very proactive in dealing with and had helped with this issue in a professional manner with great communication and assistance.

12 February 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Paul, Thanks very much for the 5-star review; it's great to read that Sam was professional in his dealings with you and that you received good service over many years.

Rated 5 out of 5 stars

CHEAP AS CHIPS WITH A CHAMPAGNE SERVICE

I initially composed an email just after putting my property up for sale,so i am now updating my original review.I had plenty of viewings,with a few time wasters thrown in for good luck and eventually found a buyer quite quickly.I decided to do all the heavy lifting ie description,photos,floor plans and EPC etc.For this basic package from Griffin i was out of pocket by the princely sum of £195.I had to pay another £50 for an extra month on Rightmove.I saved myself thousands of pounds if i had used an ordinary High St.agent.Although the price was cheap as chips you got a champagne service from Griffin.Any alterations or queries etc were dealt with at the speed of light.If there was a Guinness book of records entry for answering emails then Griffin would be a major contender.Their website was easy to navigate around giving you complete control over the viewings,and also has the facility to message potential buyers direct.I dealt with Jacob mainly and he was easily contactable,very friendly and extremely professional.Would definitely use again

7 June 2023
Unprompted review
Emoov logo

Reply from Emoov

Hi John, Thanks very much for the outstanding 5-star review. It's great that you found our company friendly and professional and you sold your house for the asking price whilst saving £1000's in estate agency fees.

Rated 5 out of 5 stars

Griffin found us a buyer in just 1 day!

We've just used Griffin to sell our house. I was surprised how accessible and personal the service was from everyone at Griffin, especially Nick and Jacob, the two people I spoke to most. Even though this is supposedly an online service, they were much more responsive than the local estate agents we have been dealing with. We've already recommended Griffin to some of our friends who had an equally positive experience. Anyone who chooses to pay huge commission rates to a high street agent is wasting money when they could get a better service from Griffin at a fraction of the cost. We loved having control over everything from the photos to the text of the particulars to handling much of the negotiation ourselves. I would recommend using the sales progression option too as a back up means of communication if you are in a sales chain. Very satisfied overall. Thanks to all at Griffin.

5 February 2024
Unprompted review
Emoov logo

Reply from Emoov

Hi Roderic, Thanks for the 5-star review and name check. I'm glad you had a positive experience using our system, and you've already recommended us to friends.

Rated 4 out of 5 stars

I look forward to your podcasts

I look forward to your podcasts. I am a new Landlord so lots to learn. Had bad experiences, but hoping not to make same mistakes when choosing the tenants. Your Podcast keep me updated with any proposed changes in the near Future for Landlords

21 January 2024
Unprompted review
Rated 5 out of 5 stars

The agent providing the service was…

The agent providing the service was well informed & provided a very detailed explanation on all aspects of the services. He made sure all my queries were seen too and provided me with the information at the time suited to me.

19 January 2024
Rated 5 out of 5 stars

Just wanted to review the great service…

Just wanted to review the great service from Sam and Sophie at Griffin's. They responded pretty much automatically and we're so easy to interact with and get things moving along to the schedule I desired. Once again I am delighted to highly recommended this company. Many thanks team 👍

29 December 2023
Unprompted review
Emoov logo

Reply from Emoov

Hi Selina, thanks very much for the 5-star review. Its great to read that you would highly recommend our company

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