Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
Company replied
Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.9
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I went on the site for a job and I must…
I went on the site for a job and I must say I have had such a nice experience. The HR assistant, Pre Naidoo was so helpful in explaining everything into clarity. She’s been so helpful and warmly towards me and I can’t wait to work with them.
15 July 2024
Unprompted review
Reply from eMop
That's wonderful to hear! We're glad that Pre Naidoo was able to assist you so effectively. Her dedication to providing excellent candidate experiences is commendable. We look forward to welcoming you to the eMop team!
Very convenient
Very convenient.
“Order number #316110”
Good service from Jerry Ani.
Good for a one-off clean, though I wonder if more regular cleaning would be too expensive due to the minimum 3 hour booking.
31 May 2024
Unprompted review
Reply from eMop
We appreciate your feedback! We're glad to hear that Jerry Ani provided good service. We understand your concern about the minimum booking time. One of our team members will give you a call and explain our rates for regular cleaning which is much more cheaper. Best eMop
Do not use emop!
Do not use emop! House was left dirty and untidy. Cleaner didn't even know how to use a key safe & took 30 minutes to get in house. On trying to resolve with "customer service" unspecified rules were used to avoid responsibility. Would give 0 stars if I could, avoid!
18 June 2024
Unprompted review
Reply from eMop
Dear Alice. We are sorry to hear about your experience. We have not seen any complaint with the details you have provided. Please can you send us an email with details on this booking to support@emop.world Best regards eMop
Atrocious service
Atrocious service. Cleaners performed a substandard end-of-tenancy clean for which I ended up losing part of my deposit over. When I contacted them for compensation I was ignored. Have since been forced to take legal action to recover costs.
Edit: A refund was received 6 months after the cleaning following a court order.
19 February 2024
Unprompted review
Reply from eMop
Dear Jamie. We are sorry to hear about your experience. Client satisfaction is very important to us. Please can you send us an email to support@emop.world as we currently can not find details of this booking. We look forward to hearing from you soon. Best regard eMop
Terrible cleaners
The worst cleaners I have ever experienced! Would never use again! The place was dirtier after they left and had to get other cleaners in the next day! I’m sorry but a partial refund is not good enough in this case! There was no cleaning done! They made more of a mess as I have said in your reply email! They turned up late and left early! Didn’t do anywhere near 7 hours! Update: no refund has been received, this company are scammers! Do not waste your money! Now 27th August, still no refund received and ignoring all messages! No customer service here whatsoever
6 July 2024
Unprompted review
Reply from eMop
Thank you for taking the time to leave a review. We're incredibly sorry to hear about your recent cleaning experience. It's clear we fell short of your expectations, and we sincerely apologize for the frustration this caused.
We've thoroughly reviewed your complaint and have issued a partial refund based on the evidence you provided. We take all feedback seriously and use it to improve the quality of our services. Best regard eMop
Feedback for cleaner
My cleaner Grace Dupe Akintoye always does a thorough job she takes it very seriously and will not rush it my house always feels immaculate afterwards and it is to a level of cleaning I could never personally do myself very clean and spotless. She is always punctual and I am really glad she is my cleaner. I would highly recommend her to others
28 June 2024
Unprompted review
Reply from eMop
Wow, what a fantastic review for Grace Dupe Akintoye! It sounds like she truly goes above and beyond to ensure your complete satisfaction. We appreciate you highlighting her thoroughness, dedication, punctuality, and amazing cleaning skills. We'll be sure to pass on your kind words to Grace and we're thrilled to have her as part of our team.
#323987 fab experience with my emop…
#323987 fab experience with my emop cleaner Iqra Sajjad. I think this sort of service can be hit or miss but really this time was great. Will be rebooking
28 June 2024
Unprompted review
Reply from eMop
We're so happy to hear you had a fantastic experience with Iqra! It can be a gamble sometimes, so we truly appreciate you recognizing how great Iqra did. We'll be sure to pass on your kind words and we look forward to your next booking!
Reply from eMop
Thanks for letting us know. We're happy to hear booking was a breeze and you're pleased with the service!
Gabriel did an amazing job
#321891 Gabriel did an amazing job! Super professional! Thank you!
20 June 2024
Unprompted review
Reply from eMop
Absolutely! We'll be sure to pass on your kind words to Gabriel. Thank you for choosing our service!
Absolutely fantastic service
I wasn’t sure what to expect never having used this service before but it was absolutely fantastic! The cleaner arrived early, was friendly, efficient and thorough - and left with everything looking immaculate. Thank you so much!
22 June 2024
Unprompted review
Reply from eMop
We're thrilled to hear you had a fantastic experience! Thank you for trusting us with your cleaning. We appreciate you sharing the details about your cleaner - it sounds like they did a wonderful job!
Disgusting!!
Disgusting!!
Cleaners were late, the job was half done.
I paid extra to have the windows cleaned and all windows were not cleaned properly. External side was not touched despite the fact that the windows fully open. I was charged 8h for a 4h clean which is absolutely ridiculous. I have proof that it did not take that long. Almost 180£ for a poor job that i will have to get redone!!
Also customer service is not helpful and you have to rely on email communication
Sounds sketchy!!
22 June 2024
Unprompted review
Reply from eMop
Dear Mirella. We are sorry to hear about your experience. We have responded via email with a proposed resolution. You can also contact us at 02045382373 best regards eMop.
She was amazing
She was amazing, early and very thorough. Will definitely recommend this company!!
14 June 2024
Unprompted review
Reply from eMop
Thank you for your feedback and your recommendation.
#315082 - very happy :)
#315082, overall, very happy, cleaner asked several times for me to check condition and then corrected (e.g., some further mopping in the kitchen). This is my fourth time with this particular apartment.
Edit: Response, no need to speak to the cleaner. The checks were appreciated.... I'm saying this is a positive!
18 May 2024
Unprompted review
Reply from eMop
Thanks for the feedback! We're glad you're happy overall. We appreciate you letting us know about the extra checks. We'll address it with the cleaner to ensure a smoother experience next time.
Lateness of arrival
The cleaner pleaded for more arrival time after 1.15 lateness. Time to me is golden but this singular experience, not sure I can recommend their service.
8 June 2024
Unprompted review
Reply from eMop
Dear Dipo,
We sincerely apologize for the late arrival of the cleaner. There's no excuse for their tardiness, especially after they were already 1 hour and 15 minutes behind schedule. We understand that your time is valuable, and a delayed cleaning disrupts your day.
We've addressed this issue with the cleaner and are taking steps to ensure punctuality in the future.
We value your business and want to regain your trust. We've sent an email with a resolution offer to your inbox. Please check it out and let us know if you have any questions.
We appreciate your understanding.
Cleaner arrived 45 minutes late
Cleaner arrived 45 minutes late, was only meant to do a reclean as another agency already cleaned the place ( after end of tenancy and my baby has compromised lungs and there was dust on blinds and bathrooms not properly cleaned). However, the cleaner didn't even do what I asked her, I had to go look after my son whilst my partner collected a hoover for her to vacuum. When she was left unattended she was busy sitting down eating. Absolutely appalling! Or perhaps cleaner was homophobic when they released we were a same sex couple.
16 June 2024
Reply from eMop
We're incredibly sorry! The late arrival and incomplete reclean, especially with your baby's compromised lungs, were unacceptable. We've resolved the matter, and to further show our regret, we'll be contacting you with additional compensation. Expect an email soon.
Absolutely shockingly awful.
Absolutely shockingly awful.
If I could rate this below 1 star I would.
Over £200 paid and the house looks to be in the same condition as it was before the clean.
Bathroom not touched, floors not hoovered, cobwebs still in the corners of every room, oven appears to have had a cursory wipe down. Several rooms not even entered as far as I can tell, let alone cleaned.
To top it off the back door was left open despite there being no need for it to be unlocked in the first place.
This apparently took the two people masquerading as cleaners 5 hours.
14 June 2024
Unprompted review
Reply from eMop
We are sorry to hear about your experience. Customer satisfaction is our number one priority. Please send us an email with the details of this booking to support@emop.world. Once we have this, we will get back to you with a proposed solution. Best regards, eMop.
Swift cleaning on short notice
Great, friendly service from the cleaners on such a short notice. Only minor complaint was that the final price was a bit more expensive and automatic than expected, as the cleaners stayed for a bit of additional time, and I believe they took a break midway that I was charged for, but it is what it is.
8 June 2024
Unprompted review
Reply from eMop
Thank you so much for your review! We're glad to hear that our cleaners were friendly and accommodated your short notice request.
We understand your point about the final price being higher than anticipated. Our cleaning rates are typically based on the estimated time for the job, but sometimes unforeseen circumstances can lead to extra time spent. We appreciate you bringing it to our attention.
To improve our service, we're looking into ways to provide more upfront clarity on potential price adjustments due to extended cleaning time. Additionally, we can review our break policy to ensure it's communicated to both cleaners and customers.
In the meantime, if you'd like to discuss your recent cleaning experience further, please don't hesitate to reach out to us directly. We'd be happy to hear your suggestions and see if we can find a solution that better meets your expectations.
Thanks again for your feedback!
Overpriced and didn't even finish the job.
Overpriced and didn't even finish the job.
Don't bother with this company and go elsewhere.
I've just paid £100 for an incomplete clean.
9 May 2024
Unprompted review
Reply from eMop
We are sorry to hear about your experience. Customer satisfaction is our number one priority. Please send us an email with the details of this booking to support@emop.world. Once we have this, we will get back to you with a proposed solution. Best regards, eMop.
Good value cleaning service
Good value cleaning service, cleaners were punctual and very thorough
10 June 2024
Unprompted review
Reply from eMop
Thank you for your feedback. We highly appreciate it.
Great service
Order No:##3114196
Booked a clean through eMop. The cleaner was on time, cleaned everything as requested and ensured I was happy with the job. Will be using again. Happy customer, hoping the service continues to be just as good.
6 June 2024
Unprompted review
Reply from eMop
"Thanks for the review! Glad to hear your eMopper was on time, thorough, and ensured your satisfaction. We'll keep working hard to deliver top-notch service. See you again soon!"
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