Emotional Pet Support LLC. Reviews 

605
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the quick turnaround times for documents and the ease of the overall process. Many people appreciate the staff's helpfulness, understanding, and respectful approach, making the experience stress-free and positive. The user experience is frequently described as simple and easy to navigate, with many reviewers recommending the service to others. However, some people were dissatisfied with customer service, mentioning issues with inconsistent therapist support, documents not being accepted by airlines, or difficulties with changing animal information.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency and ease of use for... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease of use and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism and efficiency in... See more

Response time

Reviewers mention positive feedback about response times, with many customers receiving letters and approvals... See more

Customer service

People report ambiguous experiences with customer service, with many praising the wonderful and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more

Company replied

Rated 5 out of 5 stars

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more

Company replied

Rated 5 out of 5 stars

I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense... See more

Company replied

Rated 5 out of 5 stars

There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more

Company replied


Company details

  1. Pet shop
  2. Pharmacy

Written by the company

Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(605)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

A great experience. Prompt, responsive, easy to work with. I added one additional certificate to my request and the process was so easy. Highly recommend.

15 January 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us! Others can see and let us help them too!

Rated 5 out of 5 stars

They made my experience very easy

They made my experience very easy. Getting a letter was quick. I was able to get my pup on my flight with me as a PsD. He got compliments from the flight crew and everything!

14 January 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for expressing your experience with us!

Rated 5 out of 5 stars

Easy and great

It was a very simple easy noninvasive process it was simple and easy and the best choice

10 January 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Your review is greatly appreciated Willow! Thanks!

Rated 5 out of 5 stars

My experience was beyond amazing

My experience was beyond amazing! I was having a difficult time trying to find a credible place with all of the fake websites and such. But this place was such a blessing! It was very easy to submit my application and I heard back very quickly! I have been using This website for over three years now. You have honestly gained a loyal customer for as long as I will have my dogs. I will forever be grateful for everything that emotional support.com has done for me and my family.

4 January 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks Alondra, we're very glad you chose us to help you!

Rated 5 out of 5 stars

AMAZING experience

AMAZING experience - from start to finish, this was exactly what I needed and the turnaround was great.

4 January 2025
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're very glad you went to us, Sal!

Rated 5 out of 5 stars

got approval!

after a short quiz, I received a personalized email from a doctor and a dog's license the next day. My pet was approved by non-US airlines for the transatlantic flight. Highly recommend.

19 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing us, Daria!

Rated 5 out of 5 stars

This was such a stressful situation for…

This was such a stressful situation for me and you made it simple and successful and took the stress out of my travel. I can’t thank you enough for all of the help and communication.

26 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad we can help alleviate some of that stress, thanks for reviewing us!

Rated 5 out of 5 stars

Simple

Simple, quick, and easy. It was nice to have options for different packages; I elected for all the options to feel more comfortable about traveling and everything went smoothly.

18 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for the review Meredith!

Rated 5 out of 5 stars

“I am very satisfied and truly grateful for your help.”

“I have been looking for a service like yours for a long time. I finally found it, and I feel reassured by your excellent support. Thank you.”

“I believe there are many people facing similar situations as mine. I hope services like yours become easier to find.”

22 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're very grateful you reviewed us, Kyoko, thanks!

Rated 5 out of 5 stars

So grateful for the wonderful team…

So grateful for the wonderful team here! They made my dog's vet visit an outstanding experience. Five paws up!
My dog received exceptional care and attention!

2 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you for reviewing us, Paola! We hope to hear from you again soon.

Rated 5 out of 5 stars

They asked all the right questions

They asked all the right questions. It’s hard to explain to someone how hard it is to be in a crowd and they seem to understand how I feel

17 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

You did great and we're glad you came to us for help, Susan!

Rated 5 out of 5 stars

I've had really good experiences with…

I've had really good experiences with Emptional Pet Support LLC. They've been super quick with all my requests & I will be using them in the future!! Five stars and more ✨️

2 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

So happy you reviewed us, Janina!

Rated 5 out of 5 stars

Great experience.

I had a great time and experience working with Emotional Pet Support. They explained everything and made the whole process easy and enjoyable.

2 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Glad you reviewed us, Felipe!

Rated 5 out of 5 stars

Straight up

Great service and professionalism.

19 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Oscar, thank you for reviewing us!

Rated 5 out of 5 stars

It’s was great

It’s was great! So fast and easy experience!
My kitten is really my sunshine
I’m full of love

21 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad to help you and your kitten!

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