Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including various champagne houses and unique offerings, often highlighting the competitive pricing and excellent quality. Many people appreciate the efficient and professional service, with staff members frequently described as knowledgeable, friendly, and helpful, going above and beyond to assist with orders and inquiries. The ordering process is generally smooth and easy to use, with prompt confirmation and efficient communication throughout the delivery process. However, some customers experienced issues with delivery, including delays, incorrect orders, or packages being sent to a post office instead of the intended recipient, causing inconvenience. A few people also mentioned problems with gift cards not being included with deliveries or receiving a different product than what was ordered online.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of champagne for every occasion... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery,... See more

Order

Customers are generally satisfied with the ordering process, often highlighting easy online ordering, quick... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, great, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been searching for a way to purchase gifts for family in Australia from the US, where I live. I was delighted to find you. I chose a 4 star review since my father has not received his champa... See more

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more


Company details

  1. Wine shop

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service

There was a small hiccup with my order and the wonderful team sorted it for me very quickly. Exceptional service and I was very happy with the whole process. My client also LOVED their champagne gift.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered online

I ordered online , received a confirmation email straight away. I was informed all through the process until my order was delivered When it had left when it would arrive , very efficient . Also quick delivery .

8 February 2026
Rated 5 out of 5 stars

The best of the best champagne…

The best of the best champagne retailers in Australia. Easy ordering, fast delivery, great prices over the widest choice. Accurate reviews and precise analyses of a huge variety of Champagnes from high end tables to the favourites the French have with their celebration Oysters. This is my fourth order and I'm considering membership.

3 February 2026
Rated 5 out of 5 stars

I had a terrific experience with…

I had a terrific experience with Emperor Champagne. They went above & beyond to facilitate delivery of my order. And also gift wrapped which was much appreciated. I will be ordering through Emperor Champagne again & have been referring them to my friends. Many thanks Yvonne

15 January 2026
Rated 5 out of 5 stars

Best price AND very fast delivery

I needed to get a specially selected Champagne delivered before an event that was about 10 days away. In order to do that I needed to be guaranteed that the delivery could be managed. Emperor Champagne not only had the best price, but negotiated a special pice for expedited delivery and I got the wine five days ahead of the event. One happy little group of people.

15 January 2026
Rated 5 out of 5 stars

Excellent experience thank you for the…

Excellent experience thank you for the discount on sign up as well as the fantastic range of champagnes.I found my favorite one after looking around and even larger retaillers did not have it.Prices are better than the bigger retaillers.Thank you for the personal note and the personal touch with my order.Will definietly be ordering more champagne.

21 January 2026
Rated 1 out of 5 stars

Order has still not been delivered…

Order has still not been delivered after two weeks. I have been told that I need to pick it up now from the warehouse as they were unable to deliver. No reason was given and I have emailed and still waiting for a response! I live overseas and this was a gift so extremely disappointed.

21 January 2026
Emperor Champagne logo

Reply from Emperor Champagne

Hi Sophie, I just spoke to Liezel in our customer service team. She said she has been in contact with you regularly and resent the parcel as your gift recipient had three failed attempts and the parcel was resent with another three failed attempts. I can see that your order was shipped again on 21 of Jan and they’ve had three attempts. The parcel is waiting at a local collection post office. I will send you an email. Kyla xx

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