Empire Physiotherapy Reviews 293

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease during treatments. Many highlight the exceptional service and the personalized approach to understanding individual needs and creating effective treatment plans. The user experience is frequently described as positive, with many appreciating the clear explanations and the tangible improvements in their conditions. However, some people were dissatisfied with the assessment process, noting a lack of physical examination and an absence of explanation or apology when a physiotherapist was not present for a session.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and caring... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Customers consistently mention feeling comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Haris made me feel comfortable from our first meeting. When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for t... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Warm friendly welcome

Warm friendly welcome, very knowledgeable about your treatment. I highly recommend this company and definitely use again

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Physiotherapy Care with Outstanding Results with Haris

I had an excellent experience at Empire Physiotherapy. From the moment I walked in, I was welcomed by a professional and friendly physio Haris who made me feel at ease. He is highly skilled, knowledgeable, and truly committed to helping me recover and improve their well-being.

The treatment plan was personalised to my needs,- acupuncture, manipulation and pysiotherapy and I saw significant improvements in my mobility and pain levels within just a few sessions. The clinic is well-equipped, and the attention to detail in both treatment and customer care is outstanding.

I highly recommend Empire Physiotherapy to anyone looking for expert physiotherapy services in a professional and welcoming environment.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to receive treatment from Ruch

I attended 3 session for my writer with Ruchi Sagar who was amazing. She thoroughly explained the issue to was having and their causes. I was taught the physio exercises step by step which was helpful and also received ultrasounds for my hand each session. It was a pleasure to receive treatment from Ruchi.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Great clinic.

Ruchi was really helpful and has excellent knowledge of the body. She made me feel really comfortable throughout my experience. She also sent me multiple options of excersises for home. I really felt that she put a lot of care into my session. Also, she answered lots of questions and gave me great advice.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

The physio who attended to me Ruchi…

The physio who attended to me Ruchi Sagar was really awesome. I have been having this chronic knee pain for a year now. She recommended some exercises to do and I have recovered really well from this knee injury. Ruchi was really nice and patient.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Hi I feel really relax after these session thanks Ruchi sagar

Hi
Today I was really great experience. This session is really helpful for me. My leg is really hunting. I can't able to walk but now my feeling is relax. Thanks you so much Ruchi sagar. For these sessions. Ruchi sagar has good services. How to deal patients. She has great experience.
Thanks
Regarding
Sania

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Haris at Empire…

I was referred to Haris at Empire Physiotherapy by the NHS for a shoulder injury that was affecting my quality of life in so many ways. He has supported me with face to face sessions and an exercise programme that has worked wonders. I have had sessions paid for by the NHS but will probably pay for another few to eradicate the pain completely. He was quite honest and said that the journey would be months not weeks so am happy to pay for the benefit of his treatment. I would highly recommend him.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Somewhat unsettling , uncomfortable experience

First visit made me feel quite uncomfortable. As a lone woman you are taken to a single office right at the back of a Regus building down several empty corridors where there is no one else around. Infact I’m not sure I saw anyone else on the same floor. The lack of conversation from the physio only added to the uncomfortable and somewhat unsettling atmosphere. It is not somewhere I would let my daughter go on her own. Second visit I got the time wrong. Thinking i’d arrived early (when in fact I was late) I sat outside for 25 minutes. Had the physio bothered to ring to see if I was coming I could have gone in and had at least half the session. Instead I turned up at the time I thought my appointment was to find a smirking physio telling me I’d got the appointment time wrong. I own that but the manner in which he handled it only reinforced my understanding of why I had found the last session so uncomfortable. I have a third session but will not be going back.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy

I am very pleased with the level of care & treatment I received from Haris. My appointments were always on time . I would definitely recommend Haris if you need physio.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I was seeing Barhar for problems with my legs and feet.

I was seeing Barhar for problems with my legs and feet and found her incredibly knowledgeable and friendly. Also extremely helpful with regards to things I might want to get to help with the pain I was in ,would definitely recommend seeing her should you have any problems regarding any pain or discomfort.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

First class Physiotherapy service

First class Physiotherapy service. Haris, my assigned physiotherapist listened carefully to me with good questioning to ensure an accurate diagnosis. My treatment over five sessions was very effective, supported by a carefully planned programme of exercises. The Administration team were also very supportive.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Very Pleased

First, the treatment was successful - a great relief for me.
Second, the therapist, Haris, was most personable and professional.

24 October 2024
Unprompted review
Rated 4 out of 5 stars

Whip lash pain recovery

After my recent car accident I was in a log of pain which is still ongoing. However after 5 weeks of long waiting I was finally given a physio plan with session and was booked in with Ridhi. She was amazing. I felt so comfortable after our initial consultation where are assessed where I was in pain. She tread carefully and looked after me well. She was courteous and friendly making the whole experience so easy for me as I had never been in this position before. I do not think I would have continued if I was with a male member of staff. Her attitude knowledge and experience was phenomenal. Highly recommend being treated by Ridhi.

1 October 2024
Unprompted review

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