Empowa LondonReviews 

189
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I bought a crochet dress a couple of weeks ago; it was worn once and washed once as per the washing instructions. The straps completely frayed to the point where they most definitely couldn’t be faste... See more

Rated 5 out of 5 stars

Always a quick and easy ordering process and speedy delivery well packaged I’ve ordered multiple times from Empowa and never been disappointed Quality is great, really nice styles and choices of c... See more

Rated 5 out of 5 stars

I typed my postcode wrong when filling it out initially and they immediately flagged it as it didn’t match with the address and still delivered before the time they said they would. Customer service h... See more

Company replied

Rated 5 out of 5 stars

I ordered some outfits from Empowa and they arrived really quickly. The matching top and Layla trouser set are unbelievably great quality. I also ordered the Sofia shorts and top co-ord and I am in lo... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

We are Empowa London! Here to empower women every day through their love of looking good! We are an online fast fashion company bringing you all of your fashion needs from your vacation must haves to daywear to partying the night away attire, we have it all! We are a UK based company but ship globally to Europe, USA, Australia and most places inbetween.


Contact info

3.7

Average

TrustScore 3.5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(189)

7 reviews in the last 12 months

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Rated 2 out of 5 stars

The material on this item is not worth…

The material on this item is not worth the price that it is being sold for.

3 November 2023
Empowa London logo

Reply from Empowa London

Hi There,

We are really sorry you are unhappy with your item. You can return any items you do not like within 14 days for UK customers and 30 days for US customers. x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Great sizing

Great sizing, material and looks fab on!

29 October 2023
Empowa London logo

Reply from Empowa London

Hi There,

Thank you for your great review :) x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Very happy 😊

Ordered a few times, I love their clothes. Delivered on time!

31 October 2023
Empowa London logo

Reply from Empowa London

Hi There,

Thank you for your great review :) x

Thanks, Empowa Team x

Rated 4 out of 5 stars

Good quality stylish clothing

Good quality stylish clothing. Quick response from customer service 👍

7 October 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thank you for your review. We are super happy you are please with the quality of our clothing and our great customer service team :) x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Amazing!!!

The order came so much quicker than I was expecting! The dress came and the quality was absolutely unreal, I loved it! I would say if you are tall just check the measurements just incase.

6 October 2023
Rated 5 out of 5 stars

Amazing company would definitely order again

I placed an order the other week and honestly I was so surprised by this company. I placed my order and forgot to click express postage as I needed my order in less than 48 hours. I popped them and email asking if these was a way I can have express and pay the extra which they upgraded me and without paying extra. Honestly such a lovely company with great customer service and quality items🤍

6 September 2023
Empowa London logo

Reply from Empowa London

Hiya,

Thanks for your really lovely review. We always try to give the best service possible to our customers, so we are pleased to hear how happy you are with our customer service team :)

Thanks, Empowa Team x

Rated 3 out of 5 stars

A little deceiving

The set material is definitely not high quality, the pants are see through and outfit looks much different on me than the pictures marketed online. This set was not cheap so I am highly disappointed..

24 August 2023
Empowa London logo

Reply from Empowa London

Hi There,

We are really sorry you are unhappy with your purchase. You can return your item for a refund if you do not wish to keep it. x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Brilliant on time

20 August 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thanks for your 5 star review, we are really pleased to see you have been happy with our quick service. x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Starting to sell larger sizes yay !! 😃

I’m pleased that Empowa Clothing are selling larger sizes . I’m always loving their products.
I ordered two items and I’m pleased to say they fit so nice!!
Even the delivery time was 6 days , so really happy.
Will definitely buy from again 😊

17 August 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thank you so much for your lovely review. We are constantly working to make our range more inclusive across the board so we are super pleased you have been so happy with your order :) x

Thanks, Empowa Team x

Rated 1 out of 5 stars
Empowa London logo

Reply from Empowa London

Hi there,

We are really sorry to hear you are unhappy with your item. You have 14 days to return your item for a refund if you do not wish to keep it :)

Thanks, Empowa Team x

Rated 5 out of 5 stars

I'm satisfied with Empowa London

Hello Empowa London.
I overyoed my order from Empowa London. Material is perfect, the size fits, everything is perfect. Thank you lots.

14 August 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thank you for your great review! We are soo happy to hear how happy you have been with your purchase :)

Thanks, Empowa Team x

Rated 5 out of 5 stars

Brilliant customer experience

I typed my postcode wrong when filling it out initially and they immediately flagged it as it didn’t match with the address and still delivered before the time they said they would. Customer service has been brilliant and the clothes are unreal quality I get so many compliments on the cargo trousers especially. Will deffo be using these more

13 August 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thank you for your lovely review. We are really pleased to hear how good your experience with us has been! x

Thanks, Empowa Team x

Rated 5 out of 5 stars

Amazing customer care

I panicked that my order wouldn’t arrive in time for my holiday so I messaged and emailed quite late in the evening and they responded almost immediately being so helpful. Honestly the customer service is so good- better than most big company’s. Thank you Empowa!

19 July 2023
Unprompted review
Empowa London logo

Reply from Empowa London

Hi There,

Thank you so much for your great review. We are super pleased our customer service team were soo helpful. We hope you had a great holiday!

Thanks, Empowa Team x

Rated 5 out of 5 stars

Great quality

Actually shocked had how good the quality of my item is considering how reasonable the prices are. Will definitely be shopping here again!

3 July 2023
Empowa London logo

Reply from Empowa London

Hi there,

Thank you for your lovely review. We are super pleased to hear how happy you are with your purchase :) x

Thanks, Empowa Team x

Rated 2 out of 5 stars

Love their clothes - poor customer journey

Love their clothes, I would have ordered so much stuff for my upcoming holidays this year but it’s so off putting the amount of clothes on their website that isn’t refundable but you get store credit instead. I work in marketing and customer retention and this is an extremely poor customer journey/business model.

10 July 2023
Unprompted review
Empowa London logo

Reply from Empowa London

Hi There, all of the items on our website that are store credit only, are sale items. We are having a huge summer sale at the moment which is why there are soo many sale items available. All of our non-sale items are fully refundable :) x

Thanks, Empowa Team x

Rated 1 out of 5 stars

Not Value for Money and not Worth the money.

The clothing would be fine if it had been cheaper, but £70 for a dress that cost probably £10 in india and the making is cheap, I mean the making was so cheap that I was actually disappointed, the round silver shiny paper that looks like it’s small mirrors is misleading, it’s actually silver shiny paper material stitched in, and the clothing has a very distinct smell. It’s definitely not value for money. These dresses are worth no more than £20

7 July 2023
Unprompted review
Empowa London logo

Reply from Empowa London

Hi There,

I'm really sorry to hear you are unhappy with your purchase. You can always return your item to us, within 14 days, for a refund :)

Thanks, Empowa Team x

Rated 5 out of 5 stars

Amazing Customer service and quality clothes!

I recently bought some things from here and I’m so happy with the quality and service I received. I normally struggle to buy my wife clothes because I can never get it quite right. Empowa is perfect because of how good it fits curvy women. I will defo be back!

24 June 2023
Unprompted review
Empowa London logo

Reply from Empowa London

Hi there, thank you for your lovely review! We are soo pleased your wife has been so happy with all of the clothes you have bought for her :)

Thanks, Empowa Team x

Rated 5 out of 5 stars

Great customer service and quick delivery

Always reply back to emails quickly with the information you have enquired about.
Delivery is always quick too

13 June 2023
Empowa London logo

Reply from Empowa London

Hi There,

Thank you for your great review. Our customer service team always aim to please, so we are super happy to hear you have been happy with our service. x

Thanks, Empowa Team x

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