Empower Servers Reviews 532

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, highlighting its speed, reliability, and ease of configuration. The staff is consistently described as friendly, helpful, and responsive, often providing quick assistance and clear guidance. Reviewers also appreciate the user-friendly interface and control panel, making server management straightforward and efficient. However, some customers also noted issues with customer service, mentioning slow response times, unhelpful agents, or a lack of proactive communication during critical outages. A few other people also felt that the control center was not user-friendly and required contacting support for tasks that other providers allow users to handle independently, leading to frustration and server downtime.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the fast and efficient support,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting an easy-to-use website and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I currently own a server located in the Asia Region and everything has been a smooth ride so far. it is the cheapest and easiest to config with support on standby with the quickest response I have eve... See more

Rated 5 out of 5 stars

This is by far the best server experience I have ever had! Not only do they have the best pricing from any platform I have ever used but the staff are very friendly/Helpful. They answer any question... See more

Rated 5 out of 5 stars

At the beginning there was an issue with payment where it took the money and didn't update the invoice and requested payment again however I opened a dispute and i quickly received a response from mar... See more

Rated 5 out of 5 stars

These guys & gals have run my MC server for the past few months, prob coming close to a year, and it's been smooth sailing, with any problems there right there in the chat to help within a few minute... See more


Company details

  1. Web hosting company

Written by the company

Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Customer Service

I recently got a vintage story sever and the online chat help staff were amazing with assisting with helping fixing performance issues after I almost broke the save after adding mods myself.

(I personally don't write reviews but this experience made me want to write one from how good it was)

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Best customer support

Have not had any unseen issues so far, but the issues created by myself was handled fast & responsive by their amazing Support team!

3 April 2024
Unprompted review
Rated 5 out of 5 stars

BEST SERVER HOST IVE EVER USED

BEST SERVER HOST IVE EVER USED! Staff are sooo nice and helpful and servers are the cheapest you will get if you want to host in australia, nz or pretty much everywhere! Cant wait to use them again

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, responsive, patient, resourceful service - highly recommend!

I am father to a 10 year old who loves tech and especially Minecraft, hosting a server where he can apply custom mods and create with his friends. He knows way more than me, but sometimes we’ve run into issues understanding the service - and the Empower team has been great! Super responsive and clear in email and chat. Patient and helpful. It keeps us engaged and coming back because we can learn and expand with them (rather than getting frustrated and losing interest). Recommend!!!

24 March 2024
Unprompted review
Rated 1 out of 5 stars

Use this service if you want to spend years on a server, only for the Hosts to simply permanently delete all your data in an unrecoverable fashion.

I was with this host for a few years hosting a minecraft server for myself and many friends, spent thousands of hours together creating and building this world, then when things in life happen and get a bit quiet and we decide its time for a break, we miss 1 payment, and Empower servers simply deleted all of our data without keeping any backups, even though I personally created backups, and even paid an extra 4$ per month for them to keep daily backups. I tried liaising with the support team to come to a solution, they say theres absolutely no way to recover the data, and simply issued me with a refund of my last payment to essentially, shut me up and be done with me, even though they owe me much more, since the backups were never provided. Their business model consists of customer in, customer out. You'll pay your money, they'll do you dirty, and wont care about you leaving. They'll make no attempt in helping you or try to keep you and will happily see you go to another better provider. Save your money and years of building and creating a world, when you've decided you need a break from the game, for a provider that will hold on to your data until you're ready to come back to the game .

22 March 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Hi Themi. Situations like this are something we try to avoid at all costs. This is why we send multiple emails about unpaid servers. in this case:

02/24/2024 00:08 Second Invoice Overdue Notice
02/23/2024 00:08 Don't Lose Your Game Files!

We also keep the server files for 15 days just in case a payment is made late. In this case, the server was not deleted until March 8, 2024, including backups. We received your payment several weeks later on March 21, 2024, but at this point, the server was already deleted, including the extended server backups we maintain.

We are reviewing our processes to ensure we are doing everything we can to avoid this happening to other users, which will include storing files for a longer period of 30 days. This is an added expense which we are happy to incur to ensure this situation is not repeated. We deeply regret you losing your game files and appreciate your support as a loyal customer.

Please write to management@empowerservers.com if there is anything more we can do for you.

Take care.

Rated 5 out of 5 stars

Very Good Service

While getting everything set up took a long time, it was a pleasant experience. Brayden is the one I had for customer service and he was exceptionally nice. He was able to relate on gaming and the entire time went by pretty fast. Thank you Brayden and hopefully you get something out of this review because you deserve it.

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service

Had a small problem with the backup storage amount reaching its limit, reported the issue and they upped the limit for me within a day. Really good experience 10/10 recommend. :)

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Fast and Helpful Customer Support

Had some issues setting up my new Enshrouded server, which I wasn't able to solve myself via google searching. Used the live chat to talk to Empowers support team and had my issues sorted out in no time! Stoked with their customer service and helpful team members, will definitely continue using Empower Servers, thanks guys!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great company to get a server through

Great company to get a server through, easy as 123. Any time I have need assistance with an issue I was running into they have replied back in minutes if not seconds. Very helpful with trying to please the customer.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

great server hosting!

i went through a couple other server providers and emplower has been one of the best. when i first buged them in chat it only took a few seconds for them to reply with answers to my questions. so i signed up a new server and since then when i needed help clicked check filled out who i was and got a reply from a HUMAN with in few seconds not some AI that showed me google searchs. great server hosting will use them again for sure!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Find other servers

Spent SGD25/month to purchase a palworld server that crashes twice an hour contacted support and all they replied was they did not see anything wrong on their end.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, and easy to get, the support service was so quickly to clear my doubts 100/100

12 February 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Thanks for your review, Alexis! We have recently added new nodes worldwide and additional support staff to ensure we are offering the best service possible.

Rated 1 out of 5 stars

Support was no help at all

Support was no help at all, had no documentation for my Palworld server. After an hour of trying to set it up I just asked for a refund and they said no. Don't use this service.

7 February 2024
Unprompted review

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