Empower Servers Reviews 532

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, highlighting its speed, reliability, and ease of configuration. The staff is consistently described as friendly, helpful, and responsive, often providing quick assistance and clear guidance. Reviewers also appreciate the user-friendly interface and control panel, making server management straightforward and efficient. However, some customers also noted issues with customer service, mentioning slow response times, unhelpful agents, or a lack of proactive communication during critical outages. A few other people also felt that the control center was not user-friendly and required contacting support for tasks that other providers allow users to handle independently, leading to frustration and server downtime.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the fast and efficient support,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting an easy-to-use website and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I currently own a server located in the Asia Region and everything has been a smooth ride so far. it is the cheapest and easiest to config with support on standby with the quickest response I have eve... See more

Rated 5 out of 5 stars

This is by far the best server experience I have ever had! Not only do they have the best pricing from any platform I have ever used but the staff are very friendly/Helpful. They answer any question... See more

Rated 5 out of 5 stars

At the beginning there was an issue with payment where it took the money and didn't update the invoice and requested payment again however I opened a dispute and i quickly received a response from mar... See more

Rated 5 out of 5 stars

These guys & gals have run my MC server for the past few months, prob coming close to a year, and it's been smooth sailing, with any problems there right there in the chat to help within a few minute... See more


Company details

  1. Web hosting company

Written by the company

Empower Servers focuses on providing easy to use and affordable game server hosting solutions. We aim to make the experience as fast and easy as possible by offering a variety of server types and add-ons to help speed up the setup process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute garbage

The absolute worst hosting service I have ever had. Servers constantly going down. More downtime than uptime. Support is also a joke, no one replies when you open a ticket and they blame server crashes on everyone but themselves. Don’t waste your money.
I recently changed to another service and they have been great.

3 February 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Hi Michael. Please email management@empowerservers.com. We will review and will be sure to make things right. Thanks!

Rated 1 out of 5 stars

After days of not working…

After days of not having a working server.
Support is no help, with no solution offered.
waste of money.

2 February 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Hi George. Please email management@empowerservers.com. We will review and will be sure to make things right. Thanks!

Rated 1 out of 5 stars

Palworld Server Constantly Crashing

Palworld Server Constantly Crashing

Friend has Recently gotten a palworld server through these guys and we are lucky to play half an hour (even with only 1 person on) before the server "Loses Connection" no crash logs nothing on the crashes but it takes 5-10 minutes to "Find Connection" again on the backend, definitely need to fix their stuff because right now we're paying for a server we can barely get 8 hours of usage out of a day, so much for 24/7 uptime

2 February 2024
Unprompted review
Empower Servers logo

Reply from Empower Servers

Hi Jacob. Please have your friend email management@empowerservers.com. We will review and will be sure to make things right. Thanks!

Rated 5 out of 5 stars

Rating

Rating: 10/10

Introduction:
Empower Server Hosting has truly impressed me with its exceptional Rust server hosting services. I recently delved into their offerings, and my experience has been nothing short of outstanding.

Server Performance: 10/10
The server performance exceeded my expectations, providing a seamless and lag-free Rust gaming experience. Even during peak times, the servers maintained optimal performance, ensuring an enjoyable gameplay environment.

Ease of Use: 10/10
Setting up and managing the Rust server was a breeze with Empower's intuitive user interface. The user-friendly design caters to both novices and experienced users, making the entire process smooth and hassle-free.

Server Customization Options: 10/10
Empower Server Hosting offers an impressive array of customization options. From server settings to mods and plugins, the flexibility provided allows users to tailor their gaming experience precisely to their preferences.

Customer Support: 10/10
The standout feature of Empower is its exceptional customer support. The team's responsiveness and expertise were evident as they promptly addressed my queries, showcasing a deep understanding of Rust server hosting.

Uptime and Reliability: 10/10
Empower Server Hosting maintained impeccable uptime and reliability throughout my usage. Downtime was virtually non-existent, ensuring a consistently reliable gaming environment for me and other players on the server.

Value for Money: 10/10
In terms of value for money, Empower Server Hosting stands out as a top choice. The competitive pricing, combined with the high-quality service, makes it an excellent investment for anyone seeking premium Rust server hosting.

Conclusion:
Empower Server Hosting has set a benchmark for Rust server hosting, delivering flawless performance, user-friendly interfaces, and unparalleled customer support. With a perfect 10/10 rating, it is undoubtedly a top recommendation for individuals seeking a reliable and feature-rich hosting solution.

Recommendation:
I wholeheartedly recommend Empower Server Hosting to anyone in search of a hosting provider that excels in all aspects. With a flawless 10/10 rating, it's a testament to their commitment to providing an exceptional Rust server hosting experience.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

TOP NOTCH SERVICE

Anytime there was something that seemed odd or weird with a server I have with Empower they have always answered on the spot. Even at 3 AM in the morning or 3 PM in the afternoon. Top notch customer experiences all around here!!

14 November 2023
Unprompted review
Rated 5 out of 5 stars

3+ Year User

I’ve been using empower servers for about 3 years now. I only play with a few friends, so the simpler plan works best for me, and it has always run pretty smoothly. The website makes it super easy to control your server from and add/edit any files.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Empower servers was great

Empower servers was great! Cheap and easy servers to set up as well as they were always quick and easy to work with in any problem that I had. Would recommend Empower Servers as your go to server hosting.

27 December 2023
Unprompted review
Rated 4 out of 5 stars

Good server

They have been fairly decent to us for the past couple of years that we’ve had them. We had one instance where they gave us the incorrect server IP but it was fixed in a timely manner.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Minecraft server

I have one Minecraft server, all good no lag.
Support is pretty good also, had some issue when updating the server , they help me really quick

27 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look