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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the availability of real human support. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the user-friendly platform. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the company's handling of royalty payments, reporting issues with the clarity or timeliness of these payments. A few other people also felt that the release process was slowed down by unnecessary questions, leading to missed deadlines, and found the platform not user-friendly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the availability of... See more

Service

Users describe positive interactions with service, highlighting the helpful and efficient customer support,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I am very impressed with EmuBands. Have released albums and singles through them to various platforms (Spotify, Apple Music, Tidal etc) over the last few years and the whole experience has... See more

Rated 5 out of 5 stars

actually the only good distributor for independent artists. it may be a tad pricy, but with the introduction of their new subscription tier, (and trust me i HATE subscriptions, but every distro does t... See more

Rated 5 out of 5 stars

While looking through so many distributors and hearing so many horror stories. EmuBands has the best services BY FAR. I keep 100% of my own royalties & I've been using them for 4 years now. Its afford... See more

Rated 5 out of 5 stars

EmuBands from my experience has shown itself as a digital distributor of music service, to be highly efficient and does what it says it will do in their descriptions. I'd certainly recommend the Pro a... See more


Company details

  1. Record company
  2. Music shop

Written by the company

EmuBands is the trusted partner of thousands of artists, labels and managers across the world. With supercharged release features and expert support, we provide a low-cost solution to distribute your music, allowing you to retain control of your copyright and keep 100% of your royalties.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Blocked my first release without any clear reason

I tried to release my first track release through Emubands and they rejected it for "Artificial Manipulation of Streams," stating "your release fits the profile for one that we think may be susceptible to such activity."

The song hadn't even been released yet and I have zero followers or listeners. I wouldn't begin to know how to do that.

The email was extremely unhelpful and accessing their support contacts is nebulous to say the least (it seems that their support page is simply FAQs unless you are a pro subscriber).

They still haven't given me a clear reason after multiple emails, just copy paste responses. Going to have to find a new service now.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

first song never released account got a strike

I sent my first song to be released it was in the pending stage then disappeared when I asked about it my subscription was canceled and they gave me a strike for "artificially inflated streams" how can a stream be manipulated when it never existed?

21 July 2025
Unprompted review
Rated 5 out of 5 stars

5* customer service

Can't fault the customer service, had an issue regarding a release, jumped on a chat and was helped by someone a minute later and everything was resolved.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Good good

excellent company
they are very professional
I have been with you for years
and I won't change the company
I am happy here and I will always be happy with you as long as I have life...congratulations to my manager Saúl, very good professional and thank you all now I just need to give the boom hahaha 😂
sincerely. mibb the flow 🔥

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great distributer

Great distributer! No frills or gimmicks being thrown at you, just a solid well implemented service.
The process and is easy and someone's always there to help out if needs be.

I have the premium plan which now gives unlimited free distribution which is a great feature. This also gives me direct access to SJ my account manager who has been awesome helping out with any questions I have and always sorts out any issues quickly.

You keep 100% of the royalties and for the price of premium its so worth it. Definitely one of the most cost effective distributers as well as the most professional.

I'll likely stay with emubands for life

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great team support

As soon as we’ve got in touch with Saul and the team, they’ve have helped us on every issue and solved every question he had (and we had a lot).
All the releases have gone smooth and if we faced any minor problem, Saul solved it quick and in a very supportive way.
I highly recommend to join Emuband’s team and even more to get the Pro version with the team’s support.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

The services they provide are effective…

The services they provide are effective and helpful which I really appreciated. The pro membership will have a personal account manager that I can ask questions via live chat or email. The extra features available are saving my time with worry free. They have recently introduced unlimited distribution which is an attractive package as well. Highly recommend this distributor

2 July 2025
Rated 5 out of 5 stars

As a professional musician with over 20…

As a professional musician with over 20 years of composing, recording, producing, and performing, I highly recommend Emuband as a trusted digital distributor.

Since I started working with them, I've distributed all my music recordings successfully, with clear and transparent management and administration, and with an extraordinary support team always ready to answer and help with any questions or projects.

I am extremely grateful to Emuband for this excellent work.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

fast response

all good, fast response if you pay premium, reliable if you want fast answers on things!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Brilliant! Despite a small hold up due to a formatting issue, the support at EmuBands were wonderfully swift and supportive and everything was sorted in no time.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Emu Bands are by far the best music…

Emu Bands are by far the best music distribution service I've used.

You get guidance throughout the whole process & all the normally complicated stuff is simplified.
Staff are really helpful & give the feeling they are on the side of artists.

No hesitation recommending Emu Bands for bands, songwriters & indie labels.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Been using EmuBands since my first…

Been using EmuBands since my first release and highly recommend them! Reliable, fair and transparent pricing, excellent support and quick to answer any questions. Chris and the team really know what they're doing and they've helped me get my songs onto several Spotify editorial playlists thanks to their pitching service - something they offer as part of their pro accounts, which I'd also definitely recommend if you release regularly. 10/10 👍

22 August 2024
Unprompted review

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