While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the availability of real human support. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the user-friendly platform. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the company's handling of royalty payments, reporting issues with the clarity or timeliness of these payments. A few other people also felt that the release process was slowed down by unnecessary questions, leading to missed deadlines, and found the platform not user-friendly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the availability of... See more

Service

Users describe positive interactions with service, highlighting the helpful and efficient customer support,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use, with... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! I am very impressed with EmuBands. Have released albums and singles through them to various platforms (Spotify, Apple Music, Tidal etc) over the last few years and the whole experience has... See more

Rated 5 out of 5 stars

actually the only good distributor for independent artists. it may be a tad pricy, but with the introduction of their new subscription tier, (and trust me i HATE subscriptions, but every distro does t... See more

Rated 5 out of 5 stars

While looking through so many distributors and hearing so many horror stories. EmuBands has the best services BY FAR. I keep 100% of my own royalties & I've been using them for 4 years now. Its afford... See more

Rated 5 out of 5 stars

EmuBands from my experience has shown itself as a digital distributor of music service, to be highly efficient and does what it says it will do in their descriptions. I'd certainly recommend the Pro a... See more


Company details

  1. Record company
  2. Music shop

Written by the company

EmuBands is the trusted partner of thousands of artists, labels and managers across the world. With supercharged release features and expert support, we provide a low-cost solution to distribute your music, allowing you to retain control of your copyright and keep 100% of your royalties.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Probably the most hands on

Probably the most hands on, kind and helpful staff of all distributors I've tried so far. I've tried Distrokid, TuneCore, Amuse, Ditto, AvidPlay and OneRPM! So that is saying something! If you decided to release with them make sure to double check which plan you are signing up with!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

A Top Service

EmuBands from my experience has shown itself as a digital distributor of music service, to be highly efficient and does what it says it will do in their descriptions. I'd certainly recommend the Pro account upwards as the extra services can really help. Most definitely a reliable and trustworthy company I've been with for years. Also the artist management side of things is very quick to get back to any artist queries and make things good very quickly via their chat and email service included. It's also a big plus that songs can be chart registered as who knows what song might get some serious attention one day.. Looking forward to seeing how EmuBands evolves even further. Big Thumbs up, keep it up!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

As an independent artist

As an independent artist, working with EmuBands has been a truly smooth and supportive experience. I had several complicated requests around artist name changes and platform mappings, and SJ handled everything with patience, clarity, and kindness~

I genuinely appreciate the profession and attention to details — it’s rare to find a distributor that feels this personal!

Highly recommended for any artist looking for a reliable and human-centered distribution partner!

– End Chung

22 May 2025
Rated 1 out of 5 stars

Dangerous contract terms — proceed with caution

I strongly advise artists to carefully read EmuBands’ Terms of Service before using their distribution platform. One particularly concerning clause is 5.22, which allows EmuBands to withhold your royalties for up to 3 years — and even permanently, if your appeal is unsuccessful.

This kind of language raises serious concerns about transparency and the security of artist earnings. As a musician, I expect fair and clear terms — but clauses like this create uncertainty and put users in a very vulnerable position.

I urge fellow artists to do thorough research before committing to this service.

1 April 2025
Unprompted review
EmuBands logo

Reply from EmuBands

Clause 5.22 is specifically designed to address situations involving suspected artificial streaming or fraudulent activity. In such cases, EmuBands may temporarily withhold royalty payments during an investigation period of up to three years, allowing the client ample time to appeal any decisions made. If, after this period, the appeal is unsuccessful or no appeal is made, EmuBands reserves the right to utilise the withheld royalties as deemed appropriate.

It's important to note that this clause is only enacted in instances where there is reasonable suspicion of misconduct, such as copyright infringement, streaming manipulation, or other fraudulent activities as outlined in Clauses 5.14 through 5.21 - context that appears to have been overlooked in your post. For the vast majority of our clients who operate within the bounds of the law, and within standard industry practices, this clause has no impact.

EmuBands would never recommend engaging with any service/person who guarantees you streams in return for money. We would also recommend never artificially manipulating the number of streams you receive (such as through excessive looping, or repeated plays).

In order to continue playing a leading role in industry-wide efforts to tackle artificial stream manipulation and other forms of unfair behaviour, we’ve updated our Terms & Conditions to reflect stronger penalties for anyone found to be engaging in such activity.

Streaming fraud is a harmful practice that distorts the digital music market and reduces the royalty pool available to genuine, hardworking independent artists.

We fully support initiatives that ensure more money ends up in the hands of legitimate artists and creators who play by the rules.

Rated 5 out of 5 stars

Excellent

We have used EMUBands for our distribution for the past 9 months or so.

They have been brilliant - I could not recommend them more.

When we started out, still very new to the process they were always responsive to our dumb questions and guided us expertly through the "minefield"

Recently I made an error with a release and needed to pull it - they were quick to react and rejected the release so I could resubmit it.

Finally, we wanted to release a new single before Christmas. After a pleading email to our account manager, they fast tracked the pitches so they reached all distributors before the song was release.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

I'm fascinated with Emubands

I'm fascinated with Emubands. Having the possibility of a special humanized treatment through a person from the team is a dream and imagine keeping 100% of royalties. When it had a issue with the delivered to facebook/intagram i could have the solution very fast through the chat, which was a great relief for me.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

the best music distribution!

the best music distribution! I spent months searching for the right distributor, and I'm so glad I found EmuBands. The experience has been fantastic so far, and I really appreciate the support team.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Having an EMUBands Account Manager

Having an EMUBands Account Manager

Chris from EMUBands has been supporting Arcane Moon over recent weeks as we've released our first few singles and EP. He has been an awesome source of support, providing valuable advice on multiple topics. EMUBands provide a reliable, efficient and professional service for getting your music out into the world. There are also a range of neat features to help differentiate and promote your offering.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

New EmuBands Customer

Just did my first release with EmuBands and I am extremely satisfied - phenomenal service delivery. I searched around, looking at quite a few DSPs, and EmuBands felt the most transparent and straight forward. The dedicated account manager is a complete game changer, and really puts you at ease knowing you have a breathing human being on the other end of your mail who actually puts effort into resolving your problems.

Looking forward to future releases!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Great costumer service and distribution

These guys have the best and quickest costumer service, as well as a superb way of distributing to platforms while my band still has all the rights.
I've actually tried a couple different platforms, but EmuBands stands out as the best and most cost efficient!

I started out as a basic user, now these guys deserves the Pro-subscription from me.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had to reschedule a release and was very anxious over it as it was last minute. Chris and the team couldn’t have been more helpful and they were so quick to respond. They made me feel completely at ease. Would highly recommend.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Speedy Response to Issue

I created and submitted a release. However I missed a last minute change.

I asked EMUBands to reject the release so that I could resubmit. Even though distribution had already started, the team were able to do this in a matter of a couple of hours and I successfully uploaded the revised audio.

Full disclosure - we do have the Pro subscription which provides us with a dedicated account manager.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, if you have a problem or even a question there’s no way to contact them. They promised to care about artists but that was to get us to sign up and then they scam you in by taking away the right to contact them

27 August 2024
Unprompted review
Rated 1 out of 5 stars

They charged me twice for distribution…

They charged me twice for distribution and gave a false image. I spent 800 ZAR for distribution and they never provided me with a refund or response on this.

I have previously release with them with original content created as well as with royalty free samples from FL studio.

I have uploaded tracks on Soundcloud with only 3 of 53 tracks seen as AI detection that was rejected.

Why do they not release my other tracks, suggest I find another distrubutor, but also not respond to my emails or provide me with a refund and false image of the costs?

Extremely disappointed in the service. I would not recommend.

It is better to release your tracks alone in modern times

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Im a basic account user

Im a basic account user, i launched a single...Fair price!!! once and forever ! i keep 100% royalties, it took only 2 bussines days to have my song in spotify from my sumit to be a release!!!! , daily payouts , no minimum royalties amount to pay you, super fast support via email! DO YOU NEED MORE?? THIS IS THE DEAL!

Thank you emubands!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Best distributor on the market.

Best distributor on the market. Super helpful people who always try to understand issues from the artist's perspective. I really appreciate EmuBands; their prices are also very good compared to other distributors.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

My New Account Manager Rocks!

I'm so pleased with Emubands service. My emails got replied accordingly. My problem getting Artist Page in Youtube Music solved almost instantly! Ofcoz I paid for pro-subscription, nothing is free in this world. Look around no more! - Jiran Madonna

6 June 2024
Unprompted review
Rated 1 out of 5 stars

The service was ok 10 years ago but now…

The service was ok 10 years ago but now is terrible. There isn’t anyway of speaking to anybody unless you pay a pro subscription and if you email you may not get a response. I am taking down my releases with them and never using them again in the future.

30 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look