DragonPass Reviews 462

No previous mention that you pay to stay 2 hours when you clearly booked for 5. You are told that you can re-enter for another 2 hours based on availability but, of course, the system refuses you. Inside, USB sockets don't work and it's noisy - children screaming, people arriving and leaving, staff knocking to get people out. Spend your money elsewhere- it's a rip off!

I have been a Barclays member of dragon pass for many years, I had no problem getting into the vip lounge until 3 years ago. It used to be possible to pay extra £5 to book in before you fly, not anymore. Bristol last year we had a problem, we tried to get into the lounge in Cardiff airport on the 8th June ( 4 ladies) the first question was are we with dragon pass, I said yes and was told they were full, we went back and asked if we could use the lounge,was told to come back in 10 minutes ( the receptionist didn’t ask if we were dragon pass) when we returned the lounge was empty, my daughter asked for a coffee and a gin and tonic , the waitress ( short woman looked as if she was chewing a wasp) said she could only take her order for one thing, so we all ordered gin and tonics, about 15 minutes later she came back for our food order, once again my daughter ordered potato skins and a quiche, she said she could only order one thing at a time, so we ordered the potato skins and then had to wait to order 4 quiches , we had 2 further round of drinks , but the food didn’t come on time ,they gave it to us in bags to take on the plane. If you booked and paid full price you could order what you wanted all together, this is a complete disgrace, ( we knew people in the lounge and they were laughing in disbelief) if these lounges don’t want dragon pass customers there should be a notice up NO DRAGON PASS. There was one lovely young girl there long blond hair she was the only one that gave us respect, all of the others should not be working in hospitality they were a disgrace

Worthless - increasingly Lounges exclude Dragonpass for most of the Day (i.e you can't even book, and they won'y let you in unless you've booked) - Bristol, Toronto and many others.

I travel frequently and this is SO frustrating. I contacted them but the DragonPass agent seemed too thick to understand the situation. All they say is that they do not set the policy and it's the lounges' fault.

Well, I shall spell it out. If you sell a service and a promise of the benefit of that service, then when the lounges refuse your members - the service you are selling is worthless, disingenuous, and possibly bordering on fraudulent

Hi I purchased 3 Dragon passes via Revolute app on the 18th of April 2025 to use at London Luton AirPort on the 09/06/2025, when I got to the lounge the passes wouldn’t open so I couldn’t use them!

I contacted Revolute and requested a refund as I couldn’t access the passes and was told I couldn’t have a refund as their policy doesn’t allow for refunds after 14day following purchase. I stated the under UK law that as the passes wouldn’t open so I could use these they where clearly not of Merchantable Quality and that I was entitled to a full refund!

No response from Revolute disgusting I’ve been a metal account holder for many years but I don’t think for much longer!

DragonPass are a self-serving bunch of charlatans.
How they are allowed to continue operating is a mystery.
Why Barclays are still using them confounds me.
Don’t even consider using D pass. Go to a reputable company (see other reviews).

Most of the lounges are full or over crowded so they don't let you in or they let you in but there is no sitting places available and the queue for the toilet is insane

Piece of shit
5 hours in chile international airport and not a single lounge accepts this excuse of a card

Mastercard benefit is worthless. It is supposed to provide free access but I get charged anyway, in USD! The DragonPass lounges are open to everyone now, so “access” is worthless as a benefit. Food is a joke, free drinks OK i guess but the whole experience is depressing. I’ll head to one of the overpriced airport restaurants instead, so I don’t have to eat stale bread and warmed over cheese macaroni.

Probably the worst customer service of any company I have dealt with. They just don’t listen!! Deducted 4 passes from my allowance but when you complain they don’t listen and try to gaslight you.

Tried using it three times. First time was told that unless I was flying with that Airline I could not use the lounge.
Second and third time i was told that i was unable to use it because it was lunch time and only those with that airline could use it even though that app showed availability. Wasted an hour walking to the terminal.
I don't mind paying more if it actually worked!

I’ve used Dragonpass 5 times now and had no issues. Easy to use and lounges are nice

As with most other reviews on here bought a dragon pass access to Bristol airport. Went on the site to book and apprently it was full. Yet go onto escape lounges and there is availability if you pay full price. I pay extra to Revolut specifically for the lounge access which is now a pointless benefit.

Pointless , can never pre book the lounge . Always booked months and months ahead ! However I’ve seen first hand standing in the queue people who want to pay full price just walking on in , so always space for that .


Benefit I’m paying for with Barclays and a waste of time . Just a con .

Used to be good , is now a pointless benefit. Lounges only take booking from full fee paying customers and keep spaces for them and reject Dragonpass customers face to face and when booking in advance . As a Dragonpass customer, I have been unable to book non busy times 6 months in advance . What used to work well as a benefit, it really doesn’t anymore as clearly Dragonpass customer mix % have dropped in these lounges . When you complain , they also now hide behind the small print now rather than the big bold statements they make up front .

I was 25 minutes early for my booking and wasn’t allowed in. Appalling. There was nobody else around and the lounge was nowhere near full as the receptionist agreed.

Wouldn’t even give 1 star ! Had a booking for 3 people, flight was cancelled, passes not used, they know this, lounge confirmed they haven’t charged dragonpass however dragonpass will not reimburse the 3 passes, they are a bunch of ignorant staff who reply to emails, rude and obnoxious and not at all accommodating

Useless. Lounges are not accessible: AUH - get in a queue and wait (one-out, one-in); LHR T4 Plaza Prem - no room, we'll call in 2 hrs if any room becomes available; LHR T4 Blush - no access until after 15.30. This scam company needs to be shut down.

Absolutely disgusting at Heathrow Terminal 3 and 5 this was No1 lounge
Food at dinner doesn’t look edible thank god they had crackers and cheese
Other lounges wouldn’t except dragon pass

Used my Dragonpass at both Heathrow and Calgary. App is simple to use, shows which lounges are available, scanned the QR code and in we went!

My wife and I both have Dragon Pass through our bank. The cards have been used many times, sometime pre-booking, often not. We always take them with us to airport lounges. What is really annoying is to later find that our bank account is charged for a lounge guest (£24), even though both of us have shown our cards and the details have been taken. There has been no one else travelling with us. Our complaint is that this is done either by the lounge provider and or Dragon Pass without us being informed of their intention to make a charge. It should be compulsory for the lounge to have evidence that a guest charge has been agreed, as without it this practice seems like a form of attempted theft. Check your bank statements! The money has been refunded but only after making a complaint. This has happened on at least 3 occasions.