Encompass Reviews 4,506

The Samsung Representative I spoke to her name is CRISTELYN PACLIPAN and she was very helpful and very attentive. I couldn't figure out the name of the part I had trouble she took the time and sent me a photo of the schematic part through my email to make sure It was the part i was looking for. I just wanted to know if she knew what part I was trying to replace and we figured it out and the name of the part. I ordered the part right away as soon as she said they had the replacement part. I definitely call back if I need replacement parts.

Today, I received excellent customer service when i needed to cancel my order and reorder the correct item. The representative made the process easy and efficient.

June Lohman

Teresa was able to identify and locate the exact replacement part which I need. This was not an easy or obvious part to find, but she kept troubleshooting and searching for it with me on the line until it was located. Two prior representatives were unable to go the extra mile to ensure the correct part was ordered (which resulted in me receiving the wrong part ). She was patient and kind and a pleasure to work with. Thank you!

Toni Abad was excellent. She handled my issue with courtesy, professionalism and expertise.

Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, walking me thru visual exam of related parts, etc. Part ordered is due for delivery today!! Thank you, Lily!

Derek Gaither
it was a pleasure specking with you today. best customer service I've ever had very pleasant smooth transaction. very quick and knowledgeable. Thank You!!

Derrick was very patient and respectful of my questions and needs. He went above and beyond and gave a phone number to Bertazzoni to help me.

I was on the Samsungparts.com trying and failing to find the correct part # replacement water filter for my refrigerator. YURI came on the chat and quickly gave me the correct part number. I noticed my refrigerator model # was not listed with the part. YURI double-checked and verified it was correct. Very courteous and professional.

To Whom It May Concern: I want to inform you of the great service I just received with Donny Abon, Donny assisted me with ordering some installation parts for my microwave. Donny was very professional and efficient. I Thank You Very Much!

Phone Representative Toni Abad offered me another option to my present problem with remote delays. I'm grateful because I cannot wait till Back Orders Restore. I need a remote control now & Toni Abad was happy to help.Thank u!

Toni, was the rep who helped me today. Toni, was very helpful in correcting the issue with my initial order and helped me quickly place the order for the correct part needed for my repair.

I tried using the online chat options but was unable to chat with anyone. Called the direct phone number, Toni Abad answered and within minutes I had the part ordered.

Kris was so helpful! She found the parts I needed and even called me back when we had issues hearing one another. Thanks Kris!!

Donny was the best, Thank you!

It's very frustrating when commercial equipment is in disrepair. Sherwin made this as easy as possible - quickly and efficiently taking my order and reassuring us what was in stock and what would take a little time. Honestly is everything with us.

Amazing service!! The service was exceptionally helpful and the representative provided a lot of useful information.

Sherwin helped me with my remote issue easily! Thank you

Spenetta Taylor made the transaction very smooth. It was great talking to him

The LG company rep, Kris Belle, deftly handled my problem and even texted me a photo of the shelf that I needed for my LG refrigerator. I had just gone through a disappointing exchange with a "on line assistant" on a related website, so I was delighted that Kris was a live person able to immediately solve my issue. I was also grateful that she pointed out I would need only the plastic frame for the shelf, and not the glass insert. She was top notch.

I had the pleasure of working with Teresa from Encompass Parts when I called in to inquire about parts for a Midea Due portable AC. Teresa was extremely helpful and went above and beyond to ensure I received the correct part. She even ran across the warehouse to check on the availability and accuracy of the part I needed, demonstrating outstanding dedication and customer service. Her thoroughness and commitment to getting it right made a huge difference in my experience.

It's rare to encounter such attentive service, and I truly appreciate Teresa's efforts. She is a credit to Encompass Parts, and I am grateful for her assistance! Highly recommended for anyone needing parts or expert advice.