Enconvo Reviews 635

We are a small business with pretty simple requirements of our telecoms provider and therefore not a high value client for Enconvo. I called support today to sort out a problem which we had with online access. I got straight through to a human being (Sarah), sorted the issue out within seconds and then spoke to Andrew about the renewal of our contract, he came up with a suggestion to give us maximum flexibility - we are moving offices soon - while saving money on our monthly bill. Well done Sarah and Andrew, from a happy minnow in the sea of telecoms!

First Time Dealing with and a Time Sensitive Requirement
- Dealt with efficiently and politely by Joanna Russell

Joanna really listened to what we needed and provided us with great support to secure a new phone number that meets our needs as a national charity. Very grateful for her help!

Avoid at all costs. Plenty of decent reviews here which will make you feel confident, but look back at all the previous company names this bunch have operated as, which if not itself a red flag, the reviews themselves will be.

Nothing like the service sold, and to be honest a really shabby user interface of their system anyway.

Now trying to get away

Excellent communication and help throughout the installation process

The account manager Andrew has been very helpful over the last few days, providing excellent service and support.

I would have left this company a while back if it wasn't for our point of contact, Daniel Hencher. He's been fantastic during any issues we have had with Enconvo, which have been a fair few. This rating is solely for him, not the company itself. Thanks Dan.

Daniel was very helpful - made sure he understood our problem and then talked me through our problem in a very structured manner, ensuring that the problem was resolved before disconnecting.

We recently upgraded our phone system from a traditional Panasonic handset to Enconvo's Swyx system. We are extremely pleased with the new system as it is far more versatile and user friendly than our old one. Dan and the team were superb from day one right the way through to ironing out some teething problems that you always get with a new system. Very contactable and quick to respond to any tickets raised.

Have to say from first meeting Joe who was delightful and most informative with the product we were most interested in to then Sidra who processed our order from their Gurjit our installations co ordinator and Scott who came out and installed our phones and explained everything we needed to do. They were always at the end of a phone or email if needed, can't praise them enough nothing was to much trouble so very professional and equally friendly, what a fantastic company to deal with and would certainly recommend them

Thank you all again from the team at
Trade Tyre Services Midlands Ltd

Absolutely brilliant service received from Joanna who was very efficient great with communication replied to emails promptly. My contract was drawn up and signed within a day. Would recommend this company they have great cheap rates and good customer service. Thank you

Kerry made it very easy as I did not have contract details ect. but she was able to assist with my query and raise a ticket for the engineer.

Speedy solutions for issues that I have had. Friendly staff too, Kerry was fantastic and very helpful.

Kerry was very helpful, and even stayed on the phone to ensure the issue was resolved.

Superb service received from Andrew today in respect of out of office recordings. Thanks so much Andrew.

"I want to express my gratitude for the excellent service I received from your company. Simon,made resolving my office phone issue incredibly easy, and your team was super efficient in getting everything sorted out. It was a pleasure to work with such a responsive and approachable team. Thank you!"

Ben
Salop Drain Services

Brilliant service!!!! Spoke today with our customer success manager (Andrew Kendall) who always swiftly helps sort any issues, however small
when we need help.
I needed help with a handset, emailed Andrew and within minutes (George), technical, contacted me and talked me through it, with great patience, and everything was sorted within minutes! followed up with an email from Andrew straight afterwards. Excellent service and customer care! thank you.

replaced old phones and a much better system without extending the contract

Fantastic service once again ! Can't fault the attention to detail and the high standard of service .

Having been with Enreach for a number of years already there was no decision to make. The support is always there. It gives us as a business the confidence to renew our contract.