Enconvo Reviews 635

Many thanks for the support - very quick and efficient.

On the odd occasion we have a technical issue, normally same day solutions are provided. Today, the support team demonstrated how to pick up internal calls from other user phones, but this was a little tedious using the softphone approach, so we had Andre, an Enreach engineer call me & set up the phone with the necessary one touch 'pick-up' key. Top job. Then spoke to Angel in customer service to discuss our future contract and other technical issues, which is now in hand with the Enreach team. Thank you everyone involved, a great friendly approach to cutomer service.

Needed urgent help with pulling call logs and raised a ticket and Andre came to the rescue... he even logged onto my PC and downloaded software and helped install then talked me through it, absolute first class service, really nice chap who has helped when i was in a sticky situation. highly recommend Andre and Enreach.

Andre from Enreach was very helpful and supportive

Andre was a great help! After sending an email to the support page, Andre called the office to talk through the email and to discuss the needs and requirements of the business. Within 2 hours, all the questions had been answered, phone line and extensions amended and access to call logs!

Andre sorted my issue out without me doing anything. Took control of my system and work through it quickly.
Took the stress out of a frustrating app that didn't want to play.
Many thanks.

9 months ago enreach were contracted to install the broadband telephony to a new gate entry system. Due to poor planning, shoddy workmanship and poor management myself and my neighbours are left with a system that fails due to constant outages and technical faults. Laughably enreach claim that we are out of time for remedial work as the installation took place more than 6 months ago. And yet during the whole sorry episode the problems have been regularly reported with no action or follow up from endeach. In the words of the great Leslie Philips “a complete shower”

Andre was really patient sorting out our issues.
Grateful for his professionalism and help

We were originally customers of PACE and transferred to Enreach, investing in a new phone system.
The transfer over to the new system was not straightforward but Daniel Hencher, our account manager, was always very obliging in helping us with any problems, and arranging training with Jake Trubridge and Josh Polden.

Andre was super fast and helpful

Beware. Sales promise everything, contract is signed and then nothing….not even tumbleweed.

Sharp sales techniques and ignorance to the new customer once they sign.

I wish I had never heard of Enreach.

Update - I sent the details requested on here as per requested by you through Trustpilot. I am not wasting any more time sending other emails to your business.

Excellent service today. I completed an online form for assistance and Andre called me back within minutes and sorted my issue straight away. Really pleased with their tech support.

Andre was so helpful today with setting things up, he explained things clearly and slowly for me to understand. He should get a Christmas bonus for his amazing help

Andrew Kendall called me last week to let me know that he would be our new account manager and I mentioned that I would like to add an extra phone to our system. He went through it all with me and he had the new phone set up and shipped out in the space of a week. Excellent service.

When our phone system broke down, Enreach, and our account manager, Daniel Hencher, were fast to suggest an upgrade at a cheaper price. Installation was quick and painless and the new system and phone app works great.

Clear instructions over the phone allowed us to get the Internet coverage back to 100% without requiring a site visit

Great customer service from Kerry, she is very professional and handled my quires with ease.

So, after the last debacle (which I never got a response for) we needed to move offices - same location but the other side of the warehouse and where we originally was. Booked an engineer to come out and check everything would be OK - This was mid January 2024. We were given the all clear. Booked the phone lines to be moved but they couldn't do it until we had the internet moved by BT - which was done by 13th Feb. We gave notice on our marketing suite we hired for the office. After chasing, and chasing, and chasing, and waiting, waiting we could not be given an installation date. We were given a quote of almost £1000, just to move the new system (BT moved the internet free of charge). 2 months later, they advised that they couldnt move our phone system because BT were phasing out the copper wires, we would need to go onto the cloud system (why did the site visit not reveal that?). My monthly contract would be more expensive than what we currently pay. Then on 6th March I was advised that this still fell below their minimum contract! (Well over £200 per month for 2 telephones plus phone calls) So we moved to BT, paid the early exit fee and it still works our thousands cheaper than remaining with them for the rest of the contract. They also wanted £35 for an engineer to export our phone book but I did it myself - they then offered to do it for free. By now, it was early April - from requesting this on 19th January. The move to BT went incredibly smoothly mid April compared to the Enreach debacle. Im SO happy to be rid of Enreach. We are still running the Grenke lease because the fee for exiting that was huge. BUT - Grenke have told me they wont want the equipment back as its obsolete - so why the heck are we still having to pay the lease? The delay cost us another 3 months rental on the marketing suite and many other expenses - I reckon well in excess of £1500. Go with Enreach/Grenke at your peril.
***EDIT** Well early June they told me that Enreach would be in touch very soon - surprise surprise, they have yet to contact me.

Swift and helpful advice from Daniel throughout

Ported to this company 2 years ago started of at a reasonable price of £28 per month , then for some reason rose to £36 per month then to the daylight robbery of £78 per month . For a call divert landline for my business now I’ve left them for a company offering the same service works better actually for £9.50 they want an additional £560 as I’ve left before the 3 years is up . DO NOT waste your money with this company - they are very deceitful when it comes to there contracts & pricing be careful .