I bought a New Balance 2010 from END.Clothing and I’m really happy with the delivery and the time it took to arrive. I also contacted customer service, and they responded in less than 24 hours. I reco... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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My package came within a week with no issues, shout out to END.
Every other time my experience has been good but this time the shipping of the shoes I ordered has been very uncharacteristic of END and their shipping supplier. Have yet to receive product but update on shipping side has said a new day for delivery every time I check. Hopefully I get my shoes cuz END keeps a fire rotation and the kicks
Quick delivery of my Rixo jacket that I have been searching all summer
I am blown away at how poor your customer service is. The returns process is an absolute joke. I cant understand how you haven't figured out how to cover international returns - or at the BARE minimum have an automated returns process like every other online retail brand does.
I have been told multiple times to include a return slip with my package but not once was I sent the pdf or sent a link to the pdf?
I was super excited about END and all your options but this will absolutely be my last time ordering from you - and I will make sure to warn my peers about your service and platform.
Shipping was extremely fast. Ordered Monday, and received Wednesday. The Amsterdams were a little long but expected due to no half sizes. The London on the other hand were shall we say not right. The left shoe was extremely tight across the bridge of the foot. I thought damn this one needs some BREAKING IN but no my foot was asleep for most of the time I wore it trying to break it in. So I wound up giving them away to my son. He has a smaller foot.
great experience, and amazing customer service. jay helped me to find the perfect size shoe and gave me his personal feedback on the shoes themselves.
the delivery time was a as planned and the shoes were the same as the pictures and the website is easy usable
Great product excellent price very fast delivery 10/10 highly recommend
The purchase was fast and so was the delivery to Germany. I found what I was looking for at the very attractive price. Thanks!
We received our order quickly but unfortunately we didn't like the fit. The refund process was clear and we were refunded our money. Postage was high because the return was sent to the UK but we had understood that risk when we made our purchase. I would still consider END. for our clothing purchases, but recommend reading reviews for recommended sizing suggestions.

Reply from END.
Everything was great! Fast delivery, lovely product at a great price 😊
Definitely will buy from this company again !!👍

Reply from END.
the products you have are good, but this time was a wrong purchase for me as the material of the products I was looking for my mistake chose the wrong materials of the product wanted something cooler material bought more suitable for the winter

Reply from END.

Reply from END.
Fast delivery and good quality products
It’s my first time to buy a product from END. Reasonably priced and good quality products.

Reply from END.
I placed an order with END. and tried to cancel it less than one minute later. END. states that customers can cancel an order within one hour, but the cancellation option immediately failed and displayed this message:
“We’re unable to cancel your order. Please contact customer services.”
I contacted Customer Services immediately. I explained that I wanted to cancel the order because the website or basket update resulted in the wrong size being placed. I selected EU size 43, but the order was submitted in EU size 42.
I asked END. to either cancel the order or correct the size to EU 43. However, I was told that the order had already been locked by Dispatch and that no cancellation or change was possible. The only options offered were to reject the parcel or return it at my own expense.
This is not a fair solution. I acted almost immediately, well within the advertised one hour cancellation period. The website prevented me from cancelling, and the incorrect size was not what I intended to order.
I expect END. to take responsibility for this technical issue by cancelling the order or providing a prepaid return label and a full refund if it is dispatched.
Misrepresentation. I ordered an Adidas track suit from your website. The charge on my credit card said “END Inc USA, Camden, DE” & the website said I could have a full refund if I returned the item with 30 days. I received the smashed box from FedEx yesterday. The jacket turned out to be too small & the pants were too big so I went on the company’s website to look at the return process. “No free international returns service” so today I spent $49.25 out of my own pocket at the US Post Office to send this return back in the manner they requested. I just spent $50 for nothing. The company should make more of an effort for this important detail to stand out when making a purchase. I am very disappointed with my experience.
Jonny was extremely helpful and nice and he helped me pick the t shirt i bought

Reply from END.
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