Would be 5 stars, but I received no notification that my order was processing, so had to chase. Post that, received excellent customer service…no faults with that. A message when ordering that there w... See more
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133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
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Ordered a pair of shoes in the wrong size accidentally, and realised immediately so I reached out to customer service right away, and instead of changing my order to the right size they couldn’t do anything so i had to wait for the wrong size to arrive to me then do a return and pay $60 return postage! Not very helpful
Great item at a very good sale price and fast shipping as well
Everything arrived in good conditions, my package arrived on time and the product was exactly as expected and as it was online. I’m very satisfied.
I loved the brands and quality of the store when I went into End Soho, however I made a considerable purchase at £195 to then learn that the same item, was offered online at 15% off for new customers, such as myself. When I looked at the returns policy, to return the product and order it online, I can only return for store credit or exchange, losing any new customer benefit. The customer service chat was very unhelpful and I am very disappointed by this experience. Great store but need to look after your customers
Delivery on time & packaged well no complaints at all.
Great range of products and prices. Only letdown was the courier's inability to follow instructions so delivery was delayed unnecessarily
I’m usually afraid to buy shoes online but I’m glad I was tempted this time. The fit was perfect and the shoes were comfortable and exactly as I hoped when I first viewed online.
Great product ordered at ease and promptly delivered safely
Great product and really great deal on sale. The item was in perfect condition and well packaged and quickly shipped for an overall smooth and pleasant experience. Also the sneakers were a great find and not available anywhere else.
Really good service, from order placement on the app through to delivery
Shopped with this company a number of times over the years and my recent experience is by far the worst.
Ordered 2 pairs of trainers sent both back as one pair not suitable the other pair faulty for which I asked for a replacement.Never received the replacement pair or any explanation and it was a complete nightmare getting answers via there ridiculous chatbot and even timely email responses. Finally got a refund today with help from Cait. I won’t shop again with End and I’m closing my account.
Trainers arrived well packaged and within time frame and really happy with the cost. Will use again.
END does take care of the product from purchasing to delivery. It’s happy ENDing most of the time. I would say all the time.
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