I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to buy
24 January 2026
Unprompted review
Reply from Enence
Hello Jillian,
Thank you for your positive feedback! We're delighted to hear that you found the buying process quick and easy. We aim to provide a smooth experience, and it's great to know we've met your expectations. If you have any further comments or questions, feel free to reach out to our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello Wayne,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by receiving too many offers after your purchase. Your experience is important to us, and we understand how these offers might be overwhelming.
If you would like further assistance, please contact our customer service team by visiting this URL: https://support.enence.com
Thank you for your patience and understanding.
Enence Support Team
I have just purchased this product.
I have just purchased this product.
23 January 2026
Unprompted review
Reply from Enence
Hello Sheryl,
Thank you for sharing your experience and for leaving a 5-star review. We are delighted to know that you have chosen our product. If you have any questions or need assistance, please feel free to reach out to our customer service team.
https://support.enence.com
Thank you for being a valued customer.
Enence Support Team
Reply from Enence
Hello Fariba Zamani,
Thank you for your positive feedback! We're thrilled to hear that you found our service clear and friendly. Your satisfaction is our top priority, and we're glad we could meet your expectations.
If you have any further questions or need assistance, feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Can’t give a review cause I haven’t…
Can’t give a review cause I haven’t received the product yet
22 January 2026
Unprompted review
Reply from Enence
Hello Bruce,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by not having received your product yet. We understand how important it is for you to receive your order, and we are investigating the details of your case. Please contact our customer service team for further assistance.
Thank you for your patience.
https://support.enence.com
Enence Support Team
DO NOT BUY FROM THESE SPAMMERS
DO NOT BUY FROM THESE SPAMMERS. Despite numerous attempts, these idiots continue to inundate me with their spam emails.
20 January 2026
Unprompted review
Reply from Enence
Hi Louise,
Thank you for taking the time to provide your feedback.
We apologize for the inconvenience this has caused you. Your request to unsubscribe may not have been registered on our system due to a technical issue, but we can manually address it.
We have already sent you a request for order details through Trustpilot, but we have not yet received a response. If you have not seen our request, please update your review or contact us via the contact form at https://enence.com/contact-2.
To manually remove you from our subscriber list, we require the following information to access and verify your order:
- Email Address used to place the order
- Order number
We appreciate your comments and are committed to resolving this issue to your satisfaction.
Best regards,
Enence Support Team
Reply from Enence
Hello Ramona,
Thank you for taking the time to leave your review. We are glad to hear that you find our service satisfactory. If you have any specific concerns or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for your feedback.
Enence Support Team
Still glad for my purchase.
I wish I could make my décision to purchase knowing the pricing options before… After adding everything, it comes out to be pretty expensive !
18 January 2026
Unprompted review
Reply from Enence
Hello Serge,
Thank you for sharing your feedback with us.
We apologize for any confusion regarding the pricing options before purchase. We understand how important transparency is and will strive to provide clearer information. If you have any further questions or concerns, please feel free to contact our customer service team for assistance.
https://support.enence.com
Thank you for your understanding.
Enence Support Team
Very easy to use the online shopping…
Very easy to use the online shopping but a lot of up selling as you finalise your payment.
19 January 2026
Unprompted review
Reply from Enence
Hello Ian,
Thank you for your feedback and for leaving a 4-star review.
We understand your concerns about the up-selling during the payment process. We strive to provide a seamless shopping experience for our customers, and will certainly take your feedback into account to improve our services.
If you have any further questions or require assistance, please reach out to our customer service team at https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Easy to understand
Seems to be a very good product
I only can’t give you an update when I have the products
17 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback about our product. We hope it meets your expectations when it arrives.
If you have any questions or need further assistance once you've received it, please feel free to contact our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Did a lot of research
Did a lot of research. Chose Enence. Easy purchase experience and trustworthy.
17 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback and for choosing Enence. We are delighted to hear that you had an easy and trustworthy purchase experience after conducting your research.
If you need any assistance in the future, feel free to reach out to our customer service team at https://support.enence.com.
Best regards,
Enence Support Team
Total trustworthy
Informative regarding product and delivery time.The product was expertly packed and very pleasing
17 January 2026
Unprompted review
Reply from Enence
Hello Elaine,
Thank you for your positive feedback! We're thrilled to hear that you found the product informative and were pleased with the delivery time and packaging. Your satisfaction is very important to us, and we appreciate your support.
Should you have any questions or need further assistance, please do not hesitate to contact our customer service team at https://support.enence.com.
Thank you once again for your kind words.
Enence Support Team
it was very easy to get through
15 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback and for rating us 4 stars! We are delighted to hear that your experience was smooth and easy. If you have any further comments or need assistance, please don't hesitate to contact our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
I thought this would make a fun gift…
I thought this would make a fun gift for a friend who often travels abroad.
25 December 2025
Unprompted review
Reply from Enence
Hello Philip,
Thank you so much for your positive review! We're delighted to hear that you think our product would make a fun gift for your friend who travels often. We aim to create versatile and enjoyable solutions for travelers, and it's wonderful to know that you see the value in it.
If you have any questions or need assistance in the future, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello,
We regret to hear about your recent experience.
Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided.
To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23).
We eagerly await your response so that we can address your concerns promptly.
You can update your review on Trustpilot or reach out to us via our contact form on https://enence.com/contact at your earliest convenience.
Thank you for your cooperation in this matter.
Best regards,
Enence Support Team
Ease of buying
14 January 2026
Unprompted review
Reply from Enence
Hello Pauline Bob Williams,
Thank you for the 5-star review! We're delighted to hear that you found the buying process easy. Your positive feedback motivates us to maintain high standards and continue improving our services.
If you need any assistance or have any questions, feel free to contact our customer service team. They can be reached at https://support.enence.com
Best regards,
Enence Support Team
Order them without any problems
13 January 2026
Unprompted review
Reply from Enence
Hello Donald,
Thank you for your positive review! We're delighted to hear that you had no problems ordering. Your satisfaction is our priority, and we're glad to have met your expectations. If you have any further feedback or need assistance, feel free to contact our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
All in all a good site
All in all a good site, many confirmation request if you don’t already got Klarna ;)
Still pretty quick, excited for the purchase!
13 January 2026
Unprompted review
Reply from Enence
Hello Petter,
Thank you for sharing your feedback. We appreciate your positive remarks about the site and your excitement for the purchase. We understand that the multiple confirmation requests might have been a bit inconvenient, especially if you're not using Klarna. Please know that we are continuously working to improve our platform for a smoother experience.
If you have any further questions or need assistance, please feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence!
Enence Support Team
Reply from Enence
Hello Greg,
Thank you for taking the time to leave a review. We appreciate your feedback regarding the purchasing process. We understand that the add-ons might seem excessive, and we are always looking for ways to improve the customer experience. If you have any further concerns, please don't hesitate to reach out to our customer service team at https://support.enence.com.
Thank you for your support.
Enence Support Team
In anticipation
Interesting product. Look forward to using it in the next trip
13 January 2026
Unprompted review
Reply from Enence
Hello Linley,
Thank you for your wonderful feedback! We're delighted to hear that you're interested in using our product for your next trip. If you have any questions or need assistance, feel free to reach out to our customer service team at https://support.enence.com
Enence Support Team
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