I haven't received or tried the goods yet, but I have paid for extras not originally describe as add on costs. So it's a gamble that it works as described. I am concerned that despite the marketing,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Enence even though I was told it was delivered. I contacted customer service and they replied promptly. They told me they would ship out a new Enence and I wasn’t sure they would... See more
Company replied
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is... See more
Company replied
Too many add ons. Need to give information up front so you can tick a box if you required each add on. Disappointed that this does not occur as each new screen is asking for something else!
Company replied
Company details
Written by the company
Have a real time two-way communication with any person on this planet. Simply press the button, speak and get the voice translation in 1.5 seconds.
Contact info
United States
- +1 (659) 224-2131
- support@enence.com
- enence.com
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i ordered 2 translators and would never go through their scam website again
i ordered 2 translators and it took 2 weeks to get her and i was under the impression that if i was disatissfied in any way, according to their website, no risk 30 day return. Once you buy it, it's 60 days and if you opened the package you cannot return the packaging to look at it, which i did not do, 0 refund; they will offer to let you keep it at a 20% discount! this company is a marketing / ripoff online (no phone number on their website, only emeial); biggest issue, we already have translator as an app which is far superior to their product at 0 cost. stay clear however if you have to buy, go through amazon, i've never had a problem with returns and did not have to pay return shipping, this was $29...BUYER BEWARE
20 January 2026
Unprompted review
Reply from Enence
Hi Dennis,
We’re looking specifically at your case, and we can confirm that it has been successfully resolved by our customer support team. Please don't hesitate to let us know if you have any other questions, and we'll be more than happy to help.
Thank you for sharing your experience with us. Your feedback is very important to us, and we appreciate your patience while our team addressed your issue.
Thank you for helping us with our development and learning.
Best regards,
Enence Support
Purchasing was easy enough
Purchasing was easy enough. I got through it at the ripe old age of 70.
28 January 2026
Unprompted review
Reply from Enence
Hello Jan,
Thank you for your positive feedback. We're glad to hear that the purchasing process was smooth and easy for you. It's wonderful to know that our platform is user-friendly, even for our customers who embrace technology at any age.
If you have any further questions or need assistance, feel free to reach out to our customer service team at any time.
https://support.enence.com
Enence Support Team
Reply from Enence
Hello Cheryl,
Thank you for your wonderful feedback! We're delighted to hear about your excitement. We hope you love your experience with our product.
https://support.enence.com
Enence Support Team
This is a great device for quick and easy simple translation!
This is a great device for quick and accurate translation! The speech is clear and it is very user friendly. The app was easy to locate, download and navigate. Enence works best when communication is kept concise, there is a short lag time in translation if communication is longer than 3+ sentences.
28 January 2026
Unprompted review
Reply from Enence
Hello Becky,
Thank you for sharing your positive experience with our device. We are thrilled to hear that you find it useful for quick and accurate translations and appreciate the feedback about its user-friendliness and clear speech.
Regarding the lag time you mentioned, we recommend keeping communication concise for optimal performance. Your insights help us improve, and we're grateful for your support.
If you have any further questions or concerns, feel free to reach out to our customer service team at https://support.enence.com.
Thank you for choosing Enence.
Enence Support Team
I hate having to be answering the BONUS…
I hate having to be answering the BONUS offers before checking out.
28 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your feedback. We apologize for the inconvenience caused by having to answer BONUS offers before checking out. We understand this can be frustrating and are looking into the issue.
If you need further assistance, please contact our customer service team at https://support.enence.com.
Thank you for sharing your experience with us.
Enence Support Team
Great Idea but watch out for the additional add ons
Great idea but they pump the add ons once you have ordered. Why not display all these up front!!
28 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your feedback and for sharing your experience. We understand your concern about the add-ons not being displayed upfront. We appreciate your input as it helps us improve our service and the overall customer experience.
If you would like to discuss this further or require any assistance, please reach out to our customer service team at https://support.enence.com.
Thank you for your understanding.
Enence Support Team
Reply from Enence
Hello Philip Nicholls,
Thank you for your positive review. We are delighted to hear that your ordering experience was smooth and satisfactory. Your feedback is very appreciated.
Enence Support Team
Reply from Enence
Hello John,
Thank you for your review. We apologize for any frustration caused by additional offers you encountered. We strive to ensure a smooth experience for all our customers and appreciate your feedback.
For any issues, please contact our customer service team so we can assist you further by visiting our support page at https://support.enence.com
Thank you for sharing your thoughts.
Enence Support Team
Good price & good offear
27 January 2026
Unprompted review
Reply from Enence
Hello Pierre,
Thank you for your positive feedback. We're glad to hear you are satisfied with the price and offer. If you have any more questions or require assistance, feel free to reach out to our customer service team.
https://support.enence.com
Thank you,
Enence Support Team
Reply from Enence
Hello Cindy,
Thank you for your positive review. We're glad to hear that you had a safe transaction. If you have any questions or need assistance, please don't hesitate to contact our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Reply from Enence
Hello Dennis,
Thank you for your positive review. We are thrilled to hear you found the purchasing and upgrading process easy. We strive to provide our customers with a smooth and efficient experience, so your feedback is greatly appreciated.
If you have any further questions or need assistance, please feel free to contact our customer service team at https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
Buyer BEWARE
Buyer BEWARE It is impossible to get a refund from this company. I returned the products the day i received them. They confirm this but 23 days later they still have not issued me a refund.
I have emailed support numerous times and when i get someone on their phone it turns out to be a robot who says they will transfer me to the correct department and then disconnects the phone call.
3 January 2026
Unprompted review
Reply from Enence
Hi Kim,
We have reviewed your case and can confirm that it has been successfully resolved by our customer support team. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for taking the time to share your experience. Your feedback is sincerely appreciated, and we value the patience you have shown throughout the resolution process.
We remain committed to providing you with the best possible support.
Best regards,
Enence Support Team
Reply from Enence
Hello Fern,
Thank you for taking the time to leave your feedback. We apologize for any inconvenience caused by the extras requested. Rest assured, we are investigating the details of your case and will get back to you as soon as possible.
If you need further assistance, please reach out to our customer service team at https://support.enence.com.
Thank you for your patience.
Enence Support Team
Reply from Enence
Hello Lise,
Thank you for your 5-star review. We are delighted to hear that you find our product easy to maneuver. Your satisfaction is important to us, and we appreciate your feedback.
Best regards,
Enence Support Team
LAWSUIT AGAINST ENENCE FOR FRAUD
#CON-20251225-2414 order
We tried several times to contact Enence and to get proper information why my shipment wasn’t delivered and why nobody knows where it is at the moment but we didn’t received any reply.
We contacted stone3pl (company mentioned as provider )to clarify whether they have our shippment or ENENCE simply send fake informations.
As i said several times i submit request for information but nobody wants to reply.
This is last time that i am trying to solve this amicably.’
I request my funds paid for 2 ENENCE translators to be returned immediately (I don’t want this product anymore) otherwise as we already contacted Legal Office in Lithuania to investigate about this company we are ready to open legal lawsuit for this fraud.
All requested by ENENCE was provided already:
Order number,my contact number,email address.
If this is not going to be solved in line with good business practice i have no other choice but to publish this story all over internet.
Message for ENENCE: Do not reply with copy paste idiotic nonsense emails,answer exactly as requested ,
you have all details already.
16 January 2026
Unprompted review
Reply from Enence
Hello Simeon,
We apologize if this has inconvenienced you in any way.
We'll make sure to do our hardest to remedy this problem as soon as we can.
We have already sent you a request for order details through Trustpilot, but we have not yet received a response. If you have not received it, please update your review or contact us via the contact form at https://enence.com/contact-2.
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number
Thank you for helping us grow and learn.
Best regards,
Enence Support Team
Very easy ok
25 January 2026
Unprompted review
Reply from Enence
Hello Shane Dodson,
Thank you for taking the time to leave us a review. We are glad to hear that you found the process very easy. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
If you have any further comments or questions, please feel free to contact our customer service team at https://support.enence.com.
Thank you again for your support.
Enence Support Team
Site is easy to move around
Site is easy to move around and make a decision quickly
25 January 2026
Unprompted review
Reply from Enence
Hello Maureen,
Thank you for your positive feedback. We're delighted to hear that you find our site easy to navigate and that it helps you make decisions quickly.
If you have any further comments or questions, please feel free to reach out to our customer service team.
https://support.enence.com
Enence Support Team
Great I appreciate this very very very muchry much for sure!
Because I am actually in Japan right now and travel to other countries where I don't speak the languages
25 January 2026
Unprompted review
Reply from Enence
Hello Matt,
Thank you for leaving a review. We're pleased to hear that our product is helping you during your travels. If you have any questions or need assistance, please feel free to reach out to our customer service team.
https://support.enence.com
Thank you for choosing Enence.
Enence Support Team
It was easy.
25 January 2026
Unprompted review
Reply from Enence
Hello,
Thank you for your positive feedback. We're thrilled to hear that you found the process easy. Your satisfaction is very important to us, and we hope to continue serving you with excellence.
If you have any further questions or need assistance, please reach out to our customer service team at https://support.enence.com.
Enence Support Team
Merci c’est super j’attebd mon produit…
Merci c’est super j’attend mon produit aussitot que possible
24 January 2026
Unprompted review
Reply from Enence
Bonjour,
Merci pour votre commentaire positif. Nous comprenons que vous attendez votre produit et nous vous assurons que nous faisons tout notre possible pour vous livrer dans les meilleurs délais. Si vous avez des questions ou des préoccupations supplémentaires, veuillez contacter notre équipe de service client à l'adresse suivante : https://support.enence.com
Merci pour votre compréhension.
Enence Support Team
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