I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more
Company replied
Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more
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Sophia vijayakumar Brilliant 👏 👏 I am looking to change my provider and I put it on the long finger and then Sophia came to my door she is wonderful and change over is very quick and easy and v... See more
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Company details
Written by the company
Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.
Gold Winner
UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.
Contact info
The Generali Building, Blanchardstown Retail Park, Blanchardstown, Dublin, D15 YT2H, Dublin, Ireland
- 1850300700
- info@energia.ie
- energia.ie
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Avoid, They don’t send bills in PDF via email.- 0853227341
0853227341 - said
Caution: the electricity bill is not provided after three years, and the customer support is extremely poor. They will always blame Anpost for not delivering the utility bills, worst part is that they dont have an option to send it through email.Requests are often rejected without proper assistance. I was a customer for nearly four years and felt misled because of this. When adding family members’ names, the process is unnecessarily slow, and repeated follow-ups are often required. There are also concerns that errors may be made in the customer’s existing name or date of birth, making further communication difficult. Better avoid..
6 March 2026
Unprompted review
Reply from Energia
Hi Sambhu,
Thank you for your feedback. I am sorry to hear that your experience has not met your expectations.
We understand how important it is to receive bills and account documentation promptly we appreciate that these options may not suit everyone's needs. We also take concerns regarding our customer service, account updates and personal information seriously and continually work to improve these processes.
We would welcome the opportunity to review your experience further and understand the concerns you have raised, if you would like to reach out to homeenquiries@energia.ie and add "Trustpilot" in the subject line, we can look into this for you.
Kind Regards,
Alyson
Good service - Happy customer
I have been with Energia for quite some time and have generally had a positive experience. Their prices have remained competitive, and the renewal process has always been straightforward and easy to complete online. Billing has been clear, and I have found the customer service team helpful whenever I needed assistance. The online account and app are easy to use, making it simple to track bills and manage my account. Overall, I am satisfied with the service and happy to continue as a customer.
1 June 2026
Unprompted review
Reply from Energia
Hi Borislav,
Thank you for taking the time to leave such a positive review and for being a loyal customer. I am delighted to hear that you've found our prices competitive and that the renewal process, billing, online account and app have all been straight forward and easy to use.
Its especially pleasing to know that our customer service team has been able to assist whenever needed. We truly appreciate your support and hope you continue to enjoy your time as our customer.
Kind Regards,
Alyson
No problems with them
No problems with them. Same as other suppliers though, the best offers are for new customers only so they don't encourage loyalty. I also would have preferred the option to be billed monthly instead of bi-monthly.
15 April 2026
Unprompted review
Reply from Energia
Hi,
Thank you for taking the time to leave your review. We really appreciate your feedback. I am so happy that you have not had any issues in your communications with us.
I am sorry that we were unable to offer monthly billing however, we do have different direct debit options available including a monthly direct debit, therefore if you would like to discuss these options please contact us at homeenquiries@energia.ie or call us on 0818 405 405 option 3.
Kind Regards,
Alyson
Not interested in retaining customers
Staff pleasant, but I have to flag that there are very limited ways of renewing contracts. Leads to default price-hikes and ripoff pricing.
29 May 2026
Unprompted review
Reply from Energia
Hi Kevin,
Thank you for taking the time to leave your feedback. I am sorry to hear that your renewal experience did not meet your expectations.
We always aim to provide clear renewal options and competitive pricing for our customers, and we are disappointed that you felt this wasn't the case on this occasion.
We would welcome the opportunity to review your experience further and understand the concerns you have raised regarding the renewal process and pricing, therefore please reach out to homeenquiries@energia.ie and add "Trustpilot" in the subject line, we can look into this for you.
Kind Regards,
Alyson
I had been through the wringer with…
I had been through the wringer with this crowd at the Xmas billing - had also not been very helpful as I was locked out of my account, didnt have the answers for the security question(life stressers) anyway I persevered - got myself together and maybe this should be a review for myself, by April it was all sorted, I refused to pay the bills until tariff was investigated and it seemed my 24 month contract was cut to 12month - reason for the astronomical price, I mean it was more than what stated on the website
All in all - this customer service is real people, not robotic reading of the script and its a skill that should be cherised
I have been with them most years and energia sustainble markers are on point so you also know - its a company thats in the long run benefical to energy production in Ireland.
29 May 2026
Unprompted review
Reply from Energia
Hi Robin,
Thank you for taking the time to leave your thoughtful review. I am sorry to hear about the stress you experienced whilst trying to access your online account and issues around your tariff, however we really appreciate your positive feedback on our great customer service.
It means a lot to hear that our team came across as genuine and supportive and not scripted as we pride ourselves on our great customer service. We also appreciate your long standing loyalty and your recognition of our sustainability efforts. Thank you again for your honesty and kind words.
Kind Regards,
Alyson
Priya patha very good girl and did a…
Priya patha very good girl and did a very good savings and best person
29 May 2026
Unprompted review
Reply from Energia
Hi Ray,
Thank you for taking the time to leave your positive review! I am so happy that you were happy with the customer service provided by Priya. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
Reply from Energia
Hi Antoinette,
Thank you for taking the time to leave your review. I am so happy that you found your switch to Energia very efficient. I hope you continue to enjoy your time as our customer.
Kind Regards,
Alyson
Great customer service
Great customer service. Business retention team were very helpful and offered me a very attractive discount to stay with them for another year. My call was answered quickly by a very friendly and competent representative. Very happy with the service overall.
25 May 2026
Unprompted review
Reply from Energia
Hi Damien,
Thank you for taking the time to leave your review. It’s great to hear that we were able to assist you with your query and that our agent was very friendly. I hope you continue to enjoy your time as our customer.
Kind Regards,
Alyson
my bill doubled
my bill doubled when debit hit bank account in end of May.
Advised my contract was up in March with no proactive contact to advise.
Full rates applied since March, and only response was contract expiry on my online statement .
CPC issue in my view.
Over 65 customer,
21 May 2026
Unprompted review
Reply from Energia
Hi Tommy,
Thank you for taking the time to leave your review and providing us with your feedback. We always appreciate this and want to celebrate our successes but also learn from any instances that our customer service falls below expectations.
In regards to contracts expiring this will be highlighted on the first page of every bill a customer receives whilst in contract to ensure visibility of this and this is in line with regulations. I am sorry that you have received a bill out of contract resulting in no discount.
You are welcome to reach out to homeenquiries@energia.ie with your name and account number/MPRN, and I will look into this for you.
To assist us with investigating this matter, could you please put "Trust Pilot" in the subject bar to allow our team to prioritise this for you.
Kind Regards,
Alyson
Just another power company
Just another power company really. No better or worse than the others. Nothing much in a name, except the number of letters
27 May 2026
Unprompted review
Reply from Energia
Hi Eoghan,
I am sorry to hear that you found your experience with Energia unsatisfactory.
If there is anything that you would like to discuss with us or any future queries on your account please reach out to us at homeenquiries@energia.ie.
We appreciate all feedback, so thank you for taking the time to leave your review.
Kind Regards,
Alyson
Never will I ever be an ENergia customer
A salesperson came to my door to get me to switch. He spent about 40 minutes with me going through prices and calculating costs against my current supplier. It wored out cheaperr so I signed up. About 3 weeks later, I got my welcome pack, and the prices stated inside were not the prices I was given at the point of signup, which was very frustrating. The support number I was given does not seem to work, so I had to get an alternative number online with a lot of digging. I spoke to a service agent and asked for the switch to be cancelled because the prices were not what I was given at the door. I was told that the pewrson calling to my door was incorrectly trained and was using outdated information and that the switch out be reverted to my previous supplier. Several weeks later I recieved another welcome pack, so once again I called support to ask why the cancellation had not been actioned. I was advised the cancellation was actioned, but that automated latters went out, and take several weeks to arrive to the Republic from northern Ireland, but to be assure the cancellation had been actioned. A month later (so about 10 weeks after the initial signup) I recieved a bill! So I called again about the cancellation and was once again reassured that the bill was sent out in error, and that the cancellation had been processed - I asked for written confirmation of this this time. So I called by existing supplier, and found out htat the cancellation had not been properly placed, and that they were not able to access any of my usage data. They needed to contact the network provider to reactivate this, in order to recommence billing. Had I not called my provider on thids occassion my supply would have been cut off. A complete and utter shambles!
10 March 2026
Unprompted review
Reply from Energia
Hi,
I'm sorry to hear about your experience, and that the rates you initially agreed to with our door to door agent weren't reflected on your tariff letter. I'm sorry that the initial cancellation request wasn't processed successfully. Again, I would like to apologise for the several process failures and the number of times you had to contact us. This is not the level of service we strive to provide and I would love the opportunity to investigate this issue further for you. You are welcome to reach out to homeenquiries@energia.ie with your name and account number/MPRN, and I will look into this for you.
To assist us with investigating this matter, could you please put "Trust Pilot" in the subject bar to allow our team to prioritise this for you.
Kind regards,
Rachel
Reply from Energia
Hi Robert,
Thank you for taking the time to leave your review. I am so happy to hear that you were happy with our service. I hope that you enjoy your time as our customer.
Kind Regards,
Alyson
Priya patha ,she good
Priya patha ,she good, good experience at the door
26 May 2026
Unprompted review
Reply from Energia
Hi Crispin,
Thank you for taking the time to leave your positive review! I am so happy that you were happy with the customer service provided by Priya. I hope you enjoy your time as our customer.
Kind Regards,
Alyson
Reply from Energia
Hi Jan,
Thank you for taking the time to leave your review! I am so happy to hear that Priya was able to assist you, and that you are happy with the service you received.
Kind Regards,
Alyson
Reply from Energia
Hi Peter,
Thanks so much for taking the time to leave your review. I'm so glad you found our switching process easy! I hope you continue to enjoy your time as our customer.
Kind Regards,
Rachel
Priya patha was very pleasant and was…
Priya patha was very pleasant and was very helpful in explaining everything to me and didn't pressure us into anything thanks
25 May 2026
Unprompted review
Reply from Energia
Hi Ray,
Thank you for taking the time to leave your review. It’s great to hear that Priya was able to assist you with your queries. We really appreciate your feedback!
Kind Regards,
Rachel
Poor customer service
Poor customer service as it is difficult to hear and understand strong foreign accents. It was left to me to follow up on the installation of an ev charger as both cercet and Energia failed to.
19 May 2026
Unprompted review
Reply from Energia
Hi Alan,
I am sorry to hear that you found your experience with Energia unsatisfactory.
We appreciate your feedback and so that we may look into how we may be able to assist you & improve our services, can you please send your details (AccNo/MPRN/GPRN and full name & address as listed on your Energia Account) to homeenquiries@energia.ie
Please include a brief summary of your experience and include 'Trustpilot' in the subject line of your email.
Kind Regards,
Alyson
Priya Patha came to us and she was…
Priya Patha came to us and she was super kind and attentive. Gave us the chance to join the company and pay less.
Thanks for your time. It was nice to meet you.
20 May 2026
Unprompted review
Reply from Energia
Hi Carol,
Thank you so much for leaving your review. It's great to hear of your positive experience with our agent Priya, and your feedback is much appreciated. We hope you continue to enjoy your time as our customer!
Kind Regards,
Rachel
Priya patha All Good
Priya patha All Good , good experience and good person who said everything transparency with rates can be a good trainer
7 May 2026
Unprompted review
Reply from Energia
Hi Shah,
Thank you for taking the time to leave your review. It’s great to hear that Priya was able to assist you in choosing the right tariff. We really appreciate your feedback!
Kind Regards,
Rachel
Priya Patha delivered a very good…
Priya Patha delivered a very good service and made sure everything was understood clearly she was very nice and bubbly and am very pleased with her service
20 May 2026
Unprompted review
Reply from Energia
Hi Raiyan,
Thank you for taking the time to leave your review! I am delighted to hear that Priya was able to assist you, and that you are happy with the service you received.
Kind Regards,
Rachel
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