They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year , gas prices have gone up buy not doubled , rath... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found ve... See more
Company replied
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered with Telephone Preference Service. Keeps asking for information which would allow th... See more
I went into the Energywise email. Put in details of current energy provider and usage per year plus postcode. They suggested relevant tariffs. You simply clicked on the one you wanted then confirm, ad... See more
Company replied
Company details
Written by the company
A quick and easy energy price comparison service, look no further than energyhelpline! We compare all major UK energy companies, process your switch swiftly and ensure there is no interruption to your supply for maximum peace of mind. Switch with us by phone or online, and save up to £461 on your energy bills! We don't just do electricity and gas, we also have a team of experts who can get you a new meter.
Energy Helpline
Written by the company
- Save up to £461 on your energy bills!
Contact info
Comparison Technologies Ltd, Ground & Lower Ground, One Valentine Place , SE1 8QH, London, United Kingdom
- energyhelpline.com
3.3
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Energy Helpline
Hello ive197,
We would like to thank you for your feedback and the 5 star review!
We are very pleased to read that you found our website informative and easy to use, as we do aim to make the switching process as easy as possible for customers.
Kind regards,
The Energy Helpline Customer Services Team
I still haven't received my sign up…
I still haven't received my sign up email confirmation and its now 2 hours later
28 August 2021
Reply from Energy Helpline
Hello Virginia,
We are sorry to read that you have not received your sign up email.
Please contact our friendly customer services team on 0800 634 3868 and one of the customer services advisors would be able to check on your application status for you.
Kind regards,
The Energy Helpline Customer Services Team
I have used them for a few years and…
I have used them for a few years and they always come up with the best deals.
27 August 2021
Reply from Energy Helpline
Dear Christopher Gray,
Thank you for your lovely feedback and we are very happy to read that you use our service every year to find the best deal!
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Service Team
Ash from Energy Helpline in Maidstone…
Ash from Energy Helpline in Maidstone was super helpful - and bent over backwards to explain the current tariffs - excellent customer service and a really positive attitude...thanks for helping me switch energy tariffs...
27 August 2021
Unprompted review
Reply from Energy Helpline
Dear Jim McCarthy,
We would like to thank you for this fantastic feedback! We will pass this onto the advisor that you spoke to as they will be delighted to read this!
We do hope that we can assist you with switching suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Thank you a great choice of suppliers
27 August 2021
Reply from Energy Helpline
Dear Mrs ED,
Thank you for your feedback and the 5 star review.
We are pleased to read that you were happy with the choice of suppliers available.
Kind regards,
The Energy Helpline Customer Services Team
Pretty straight forward doin it online…
Pretty straight forward doin it online few questions and they take over from ther so no hassle...
26 August 2021
Reply from Energy Helpline
Hello Tracy,
Thank you for your feedback! We are happy to read that you found our website straight forward to use to submit your application.
We hope to help you switch your energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Pandora Jones,
Thank you for your lovely feedback and the 5 star review! We are very pleased to read that you found our website clear and easy to use, we do aim to make the switching process as quick and easy as possible for customers.
We do hope to help you switch your energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Wasted our time
After confirming the switch we were told that the deal was no longer available. Waste of time.
26 August 2021
Reply from Energy Helpline
Dear Peter,
We are sorry to read of your experience. We do work from a live market, so unfortunately tariffs can be removed from the market at any point.
If you wish to discuss this further, please contact our friendly customer services team on 0800 634 3868.
Kind regards,
The Energy Helpline Customer Services Team
So far so good
26 August 2021
Reply from Energy Helpline
Hello Mark Preece,
We are happy to read that you are pleased with our service so far.
If you have any questions throughout the switch process, please do not hesitate to contact our customer services team on 0800 634 3868 and one of our friendly customer service advisors will be happy to assist you.
Kind regards,
The Energy Helpline Customer Services Team
very easy switching process thank you
26 August 2021
Reply from Energy Helpline
Dear Mrs Juliet Barnes,
We would like to thank you for your wonderful feedback and are pleased to see that you found our service quick and easy to use!
We hope to help you switch again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Dear Mr Sharpe,
We would like to thank you for the 5 star review and for your lovely feedback, it is really appreciated!
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Tried to look for best rate per month…
Tried to look for best rate per month but using estimated figures from Edf was like looking in the dark, I put down my highest figure,let’s hope it’s near .
Recently spoke to your help line but, it took to long.
All estimates are never anywhere near what you pay.
25 August 2021
Reply from Energy Helpline
Hello Ronald,
We are sorry to read of your recent experience.
If you still wish to go through a comparison then we would advise you contacting our energy sales team to speak with one of our friendly energy advisors on 0800 074 0745, their opening hours are Monday to Friday 9am till 8pm and Saturday to Sunday 9am till 5pm.
Kind regards,
The Energy Helpline Customer Services Team
Easy and quick to use
25 August 2021
Reply from Energy Helpline
Hello Edward,
We would like to thank you for your feedback and are pleased to see that you found our service quick and easy to use!
We hope to help you switch again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Edward Troth,
Thank you for using our service to switch your energy supplier and for the 4 star review!
We are happy to read that you found the best price for your energy as well!
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Clear and concise application pattern
Clear and concise application pattern. No problem with language or projected benefit.
25 August 2021
Reply from Energy Helpline
Hello Brian Smith,
Thank you for your feedback, we do try and make the switching process as clear and easy as possible.
We do hope that we can help you switch your energy supplier again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Stuart,
We would like to thank you for the 5 star review and for your lovely feedback, it is really appreciated!
We hope to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Excellent service and very easy
24 August 2021
Reply from Energy Helpline
Hello Stephen Moore,
Thank you for your feedback and for the 5 star review!
We are pleased that you found our service easy to use and do hope you will consider using us again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Simple
Simple, quick, well laid out and done quicker than you expect. Just be sure to have your payment details to hand. The only slow down is the 14 day cool off period. Once complete it's simple to set up the app to manage Pure Planet energy for future, with loads of information if you want to keep track of usage. Highly recommended.
24 August 2021
Reply from Energy Helpline
Hello Joyce,
We are happy to read that you found the process simple and quick, as we aim to make switching your energy suppliers as easy as possible.
It is lovely to see that you are pleased with your new chosen energy supplier as well.
We do hope that we can assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Timothy,
Thank you for the 5 star review and wonderful feedback, we really appreciate it!
We do hope that you would consider using our service again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Simple!
Really easy to research better energy prices and a simple press of a button to switch.
24 August 2021
Reply from Energy Helpline
Hello Emma Peard,
Thank you for your lovely feedback and the 5 star review!
We are pleased to read that you found a suitable tariff for you and found the process easy.
We would love to help you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.