Enfields Lettings Reviews 202

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, often highlighting individuals who go above and beyond. People frequently commend the excellent customer service, noting the efficiency and ease of their overall experience, with many appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the team to be very supportive and approachable. Many consumers also appreciate the company's deep knowledge of the local area and their ability to find suitable properties.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers describe the process as smooth, fast, and efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, patience, and... See more

Response time

Clients share positive opinions on response times, consistently praising the promptness and efficiency of... See more

Location

People report positive experiences with location. Customers appreciate the agents' knowledge of the local... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enfields have been my go to Letting agent since I became a landlord 10 years ago. I mainly work with Annah Gee whom I find both professional and knowledgeable. I like that she is very cheerful with an... See more

Rated 5 out of 5 stars

We were shown round a property by Annah. She was totally professional, friendly and welcoming. She answered all our questions and has responded to subsequent emails and phone calls quickly and efficie... See more

Rated 5 out of 5 stars

We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She... See more

Rated 5 out of 5 stars

I cannot speak highly enough of Annah at Enfields, Southampton. She has gone above and beyond for myself to secure a place to live in this current climate. Kept in constant contact, replied out of hou... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annah

I would highly recommend Annah for all the support and dedication she has shown throughout my rental process. This is not the first time she has helped me, and every time she has been professional, kind, patient, and genuinely supportive. She was always available to answer my questions, guide me through the process, and make everything much less stressful. Her communication and commitment truly made a difference, and I really appreciate how dedicated she is to helping people find a home. Thank you again, Annah, for all your help and support!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Anna Gee

Anna Gee , Very kind lady loads of help she helped me in all aspects of viewing properties well done Anna regards Mark Nicholas

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of Annah…

I cannot speak highly enough of Annah at Enfields, Southampton. She has gone above and beyond for myself to secure a place to live in this current climate. Kept in constant contact, replied out of hours and answered every question I have had and more. The care and attention she has taken has been more than enough and I cannot thank her nor Enfields, Southampton enough.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable service from Adrian

I recently talked with Adrian at Enfields Estate Agents as I am relocating, and I couldn’t have asked for better support. As someone unfamiliar with the area, I really appreciated how much time Adrian took to understand exactly what I was looking for. He asked thoughtful questions and genuinely listened, which made the whole process feel much more personal and tailored.

What stood out most was his knowledge of the local area. He provided clear, honest advice and helpful insights that gave me a much better understanding of where might suit my needs. Thanks to his guidance, I now feel far more confident about finding the right property.

Adrian’s professionalism, patience, and willingness to go the extra mile made a potentially stressful experience much easier. I would highly recommend him to anyone looking to rent, especially if you’re new to the area.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

First time I've come across Enfields after beginning my search for a place. It's been a long while since going through the process, but from start to finish it was a breeze.

Both Annah and James were excellent with providing assistance, especially with lengthy questions I had which I appreciate greatly, followed on with a smooth handover with Adrian come move in day (even though I was a bit late due to "trains being trains").

Thank you for the help!

2 February 2026
Unprompted review
Rated 4 out of 5 stars

First time to deal with Enfields.

First time to deal with Enfields.
Moved in to a newly renovated house
Anna Gee from Shirley office Southampton was very professional,emails replied on time. She made the whole process smooth and fast.
However when i and my family moved into the house the Gas stove was not connected to the electricals, kitchen drawers are not properly fitted. This should be properly checked during inventory.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and communication style.

We’ve been looking on the rental market for a while and I must say, Adrian’s attention to detail and finding a property that matches our specific needs had been amazing. Alongside this, provides above and beyond communication style so that clients are kept in the loop.

After a few attempts to partner with other companies and not hearing back from them - this is an incredible breath of fresh air.

He’s straight to the point with minimal fluff, which is exactly the communication style we are looking for.

Will most likely become a permanent client going forward,

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with my experience…

I am so happy with my experience throughout my moving journey with Enfields Southampton. Special thanks to Annah who made it 100 times easier and better! She really made me feel safe! Thanks to the whole team!

Sarah

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 👏

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what needed done every email I sent I always got a fast reply . I honestly cant thank her enough u have provided my self and my children a home were we feel safe and settled .. thanks annah u are amazing 👏

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The lettings team were outstanding from start to finish. Professional, responsive, and genuinely helpful, they made the whole process smooth and stress-free. Communication was excellent, and they went above and beyond to ensure everything was handled efficiently. A pleasure to deal with — I would happily recommend them to anyone looking to rent or let a property. I have used them on a number of occasions and will continue to do so in the future.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Annah's hard work and…

Thanks to Annah's hard work and dedication, we found the perfect rental property for our family. The entire process was smooth and stress-free, and we couldn't be happier with the outcome. We highly recommend Annah Gee to anyone looking for a reliable and knowledgeable real estate agent.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and friendly

I was helped by Annah who is very friendly and was able to help with any questions I had either by phone or email and helped simplify the process. She came across like she really cared rather than treating the process as a game of numbers.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional

The letting process was excellently and professionally carried out. Anna Gee exhibited professionalism, being calm and knowledgeable, she is the best. I am very satisfied with the whole process. Thanks

29 November 2025
Unprompted review
Rated 4 out of 5 stars

Very Pleaseant Experience

As a first time renter I found the process very nerve wrecking . Annah made me feel at ease throughout the process and remained prompt and honest.

I'm very glad I chose enfields and will definitely use them in the future.

11 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look