Enfields Lettings Reviews 

206
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and supportive throughout their rental process. Many people highlighted the team's kindness and patience, making them feel at ease and secure. The service provided is excellent and smooth, with customers appreciating prompt and fast replies to their inquiries. Reviewers are particularly impressed with how easy the entire process was, often noting that the team went the extra mile to ensure a seamless experience. Many consumers highly recommend the company, expressing gratitude for the support received in finding a suitable home.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and efficient... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the overall process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more

Rated 5 out of 5 stars

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her re... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

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4.8

All reviews

(206)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very happy to rent a property…

I was very happy to rent a property managed by enfields, it was very reassuring and enjoyable! Annah is my realtor, she is responsible and friendly, she is very hardworking in her job, she is very reassuring, she was the first one to think of a solution for me when I had a problem with my time, she understands all the needs of her clients, she is a very good agent, I was very lucky to meet her and get the property I wanted to rent. She is a very good agent, I am very lucky to have met her and rented the apartment I wanted.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

We have three properties being managed…

We have three properties being managed by Enfield and have had no problems from the tenants due to their conscientious vetting process. Staff always easy to get in touch with and really helpful if any issues arise. All the tenancies and legalities all taken care of and done as should be. 10/10.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

We attended a viewing with a lovely…

We attended a viewing with a lovely lettings agent. She was the very respectful not only to the viewers but to the property which is brilliant to see. She gave a very detailed and honest viewing and created a lovely atmosphere- so cheery and friendly. Highly recommend.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

By far the worst company I have dealt with. They are liars. They do not care about the tenants. And they do not listen when sending emails. Just a few things I can fit in here…. When first moved in there was confusion with my council tax I emailed them and told them twice I have been in contact with council and have sorted it but they continued to press and harass me about it even though I had told them it was all sorted. Took 3 months to find out what storage shed was mine( had to store shed items in my lounge). Took 7 months to fix my leaking boiler!!! The guy came out multiple times, they never checked to see how if it had been sorted and I emailed 4 separate occasions to tell them is still not fixed . They lied to me that my terms on my proposal for moving in was accepted when they was not(or the landlord lied they would not tell me). They extended my tenancy without asking or explaining beforehand because landlords took too long to make decisions about renewing tenancy, I asked if I had made my last payment they said yes then made me liable for the time they extended my tenancy. Now they are taking ages with giving me my deposit back, asked them to message land lord to speed stuff up they completely ignored my question. There is a few more things they have failed with also. Never using them again even if the property is amazing.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Polite, friendly and professional service …

Called into the office and was greeted by Annah, who I’m pleased to say was very polite and had really good knowledge of the area and properties on offer. I would definitely recommend if you are looking to rent in the Southampton area.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

This is our first move in 10 years and…

This is our first move in 10 years and James from Enfield Lettings Shirley has really guided us through the process with patience, kindness and professionalism. We would def recommend Enfields to anyone looking to rent again

30 April 2025
Unprompted review
Rated 5 out of 5 stars

The experience with Enfields has been great !!!

The experience with Enfields has been great during the years and the company managed always our apartment very well and with great professionalism.
In particular Emily Kelsey has been extremely supportive for any request of help and also during the process of selling of my apartment. It has been a great pleasure to have our apartment managed by Enfields

30 April 2025
Unprompted review
Rated 5 out of 5 stars

After a 13year experience with…

After a 13year experience with Enfields, there is little else to say about the reliability and quality of service I and my family have enjoyed with this Organisation. Suffice it to say, Enfields is an epitome of service at its best!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Enfields have been managing my rental property for a year now and have been excellent. All aspects of the letting is explained clearly, things are done in a prompt manner and their communication when issues arise is swift.

Sarah has been managing my property and has been thoroughly professional and personable throughout.

I’m very happy with Enfields.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I've been dealing with Enfields for sometime now.
I'm a Landlord and use their find a tenant only scheme.
Annah Gee is very helpful and a pleasure to deal with.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and knowledgeable.

For some time now I've been dealing with Sarah Hazell at Enfields. Sarah has surpassed my expectations with her diligence and attention to detail especially when dealing with a very tricky incident caused by a tenant but affecting other tenants. Sarah always returns my calls and gives helpful and good advice. I'm glad to say that the timing of Enfields rental payments has improved and trust it will stay that way. It will be interesting to see how Enfields guide Landlords through the new and oppressive legislation and review and select potential tenants, hopefully with increased scrutiny.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Sarah at Enfields has managed my…

Sarah at Enfields has managed my properties for several years. The service and advice from Enfields has always been professional, and friendly and any issues have been swiftly dealt with.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Enfields for many years. They have found excellent tenants and keep me informed when tenancies are due to be renewed. Payments are made promptly and staff are most helpful.

25 April 2025
Unprompted review

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