Enfields Lettings Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and supportive throughout their rental process. Many people highlighted the team's kindness and patience, making them feel at ease and secure. The service provided is excellent and smooth, with customers appreciating prompt and fast replies to their inquiries. Reviewers are particularly impressed with how easy the entire process was, often noting that the team went the extra mile to ensure a seamless experience. Many consumers highly recommend the company, expressing gratitude for the support received in finding a suitable home.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and efficient... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the overall process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a flat assisted by Annah Gee❤️ She helped me with a few viewings and worked to find what was best for my situation. Then it took a bit more time than usual to get my documents approved,... See more

Rated 5 out of 5 stars

We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with... See more

Rated 5 out of 5 stars

Enfields and more specifically Annah from the Shirley branch helped me to find my first rental property. Annah was very professional and kind during my viewing and subsequently very prompt with her re... See more

Rated 5 out of 5 stars

I had the pleasure ov having annah show me around a property that is now me and my children's home. She is amazing helpfull and supportive. I struggle with forms annah helped me focus and get what nee... See more


Company details

  1. Apartment Letting Agency
  2. Estate Agents

Written by the company

Enfields Lettings are a specialist residential lettings agency offering houses and flats for rent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(211)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enfields was very helpful when…

Enfields was very helpful when representing the seller of a property I purchased. The transaction was part of a larger chain, and the team at Enfields did an excellent job in managing all links of the chain.

16 October 2018
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Alex L! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

We have used Enfields to manage our…

We have used Enfields to manage our rental property and then to sell it. We have been very impressed with the service we received for both transactions. We have always been kept informed about letting and selling issues. The staff are friendly, approachable, professional and very knowledgeable. They are a local firm who know the market extremely well. We would always use Enfields in the future and have no hesitation in recommending them highly to others.

29 September 2018
Unprompted review
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Reply from Enfields Lettings

Hi Jean Vivian, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Enfield's were brilliant from start to…

Enfield's were brilliant from start to finish. Their agents give honest advice but also respect your privacy and aren't to intrusive. Other companies we viewed houses through force you to fill out forms after every house you visit which we found very time-consuming and extremely tedious. Enfield's only contact us when they thought they had a new property that we'd be interested in. The two people who we dealt with, Sam Binnington, and Shaun Jordan were extremely professional as well very understanding about our needs. They provide help throughout the process and were able to talk us through the jargon as first time buyers.

11 September 2018
Unprompted review
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Reply from Enfields Lettings

Sam Metcalfe, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Professional estate agent who get the job done

A very professional estate agent who know their stuff without being overly salesy. They were clear and upfront with the process and costs from the start, and used data to help me decide the right price to pitch my house at. They kept me updated with viewings and feedback. They advised well during the bidding process, so I felt I got the best possible offer. From offer to sale they kept me updated regularly, communicated well with the other estate agent in the chain and kept the solictors moving.
Overall, they did everything a good estate agent should do. Thanks to Sam and Shaun's hard work, my house was on the market for about a month before offer accepted, and about 10 weeks from offer to completion. I'd definitely recommend them again.

7 September 2018
Unprompted review
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Reply from Enfields Lettings

Aoife Doran, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent !

These guys in Enfields are absolutely excellent. Communication was really good. They were updating us with progress every week always with polite and professional manners. There was some issues with the selling process but they put lots of afford to make the property ours. 5 star company!

4 September 2018
Unprompted review
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Reply from Enfields Lettings

Hi Stasia Lipinska, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Thank you!

Thank you, Enfields, for your prompt and professional approach to assisting us with the sale of our house.

Donna

14 September 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Donna Ash, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Personal service that exceeded our expectations.

We were very impressed with everything that Enfields did for us. We took our time to decide who we were going to go with but we decided to use them because they were a smaller agency that were local to us. We started talking to Paul, the manager, but we have spoken to many of the sales team, who have all been efficient and helpful. That is something that we really liked as it was a whole team effort and we felt that we worked really well with everyone and built a great relationship with them. We were very impressed with their knowledge and the fact that they listened to what we wanted and the process was led by us and our needs. They always rang on a Tuesday to give us updates about what was happening. Thanks to all of the great service, we sold our property within days and completed more quickly than predicted.

30 August 2017
Unprompted review
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Reply from Enfields Lettings

Andrew Carr, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

"Jack was absolutely brilliant

"Jack was absolutely brilliant! He understood my situation and was there to support me and calm me down when needed. I was in a very hard situation and I was very impressed and relieved when Jack helped me and got me sorted. There is absolutely no improvements that can be made."

25 August 2017
Unprompted review
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Reply from Enfields Lettings

Mr Webb, thank you for your kind review; we are happy to pass along your comments to Jack and the team here at Enfields Southampton!

Rated 5 out of 5 stars

Quick response from support team

The turn around time for the issues raised was really good. It was a quick response from support team

18 August 2017
Unprompted review
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Reply from Enfields Lettings

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rated 5 out of 5 stars

Enfields are excellent

Enfields are excellent! They are so much better than the agency I was with before. I have both of my properties on with them and I could not be happier. They are great both ways, with us and with the tenants. Georgia and Jack are our main points of contact and they are both very good, helpful and professional.

11 August 2017
Unprompted review
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Reply from Enfields Lettings

Hi K Jones, thank you so much for your positive comments about Enfields Southampton! We can't wait to see you again, have a great day.

Rated 5 out of 5 stars

Flat sale

Communication- 10/10 Friendliness- 10/10 Professionalism- 10/10 From the valuation to the sale I cannot fault Enfields one little bit, all the staff were fantastic and it made moving much, much easier. I cannot recommend Enfields higher. First class!

13 July 2017
Unprompted review
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Reply from Enfields Lettings

Matthew Karnecki, we're happy you found our staff to be so supportive during your experience here at Enfields Southampton. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Rated 5 out of 5 stars

Enfields were very professional during …

Enfields were very professional during our house sale with excellent communication and advice throughout the process. Thanks in particular to Sam and Shaun at the Shirley branch. Recommended.

13 July 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Hi Charlie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

"Enfields are absolutely brilliant …

"Enfields are absolutely brilliant compared to other agents in Southampton. Shaun was brilliant, he kept me involved in every stage. He did loads more than he should have done which was very much appreciated. He went well and truly above and beyond. Overall the service is fast and efficient, the agents are open and honest with everything. Also their local knowledge is outstanding. "

6 July 2017
Unprompted review
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Reply from Enfields Lettings

Anna Roberts, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

Rated 5 out of 5 stars

Great experience

Great experience with Sam, Will and Sean. Professional service and gave me useful advice throughout the process.

3 July 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Nicholas Evans, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.
Best wishes,
Enfields Southampton

Rated 4 out of 5 stars

Generally speaking I have enjoyed high …

Generally speaking I have enjoyed high levels of service, including regular feedback and sound advice from a friendly and professional team.

2 July 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Excellent service with our rental …

Excellent service with our rental property. Faultless ! thank you to Jack and team at Oxford Street - can't recommend highly enough.

29 June 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Mr & Mrs Trodd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

A fantastic team!

A fantastic team, sold our flat in two days, only problem was with the property we bought from a different agent.
Brilliant team would highly recommend them.
Pat and Martin

25 June 2017
Unprompted review
Enfields Lettings logo

Reply from Enfields Lettings

Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! We hope to see you soon!

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