Engage Reviews 

389
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly staff, delicious food and drinks, and the seamless organization provided across various high-profile sporting and entertainment events. People note that dedicated account managers and hosts go above and beyond to ensure that every single detail is handled with professionalism from start to finish. Some reviewers were not happy with occasional communication hurdles, mentioning persistent unwanted phone calls, unexpected automated chatbot interactions, or minor background noise issues during guest speaker presentations. Despite these specific communication and environmental drawbacks, the vast majority of visitors highlight the incredible atmosphere, wonderful seats, and overall exceptional hospitality.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff and seamless... See more

User experience

Clients share positive opinions on user experience, describing it as top-tier and well-organised from start... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing widespread appreciation for the... See more

Location

Reviewers express high satisfaction and appreciation regarding the wonderful locations and fantastic viewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icon at the Ignition Club. What a fantastic way to have a great time with friends and colleagues. Eat drink and be merry. An excellent vantage point to watch the racing. Insightful interviews in... See more

Company replied

Rated 5 out of 5 stars

We spend a fabulous day at Ascot with Engage! It couldn’t be better organised. What we had to do is to eat, to drink and enjoy. The staff was friendly and very knowledgeable about racing, we had the b... See more

Company replied

Rated 5 out of 5 stars

I spent Friday at the Spa GP through a booking with Engage . I am now spoilt for life and am enjoying telling friends about my experience. Ashley from Engage could not have been more helpful and wa... See more

Rated 5 out of 5 stars

Another really enjoyable day at Henley 2026 with Engage. Food, drink and staff were all superb. We have been going to Henley with Engage for many years, and whether we have taken a private tent for 50... See more

Company replied


Company details

  1. #12 of 22 best companies in Event management company
  2. #12 of 21 best companies in Event Planning Service
  3. #13 of 39 best companies in Event ticket seller

About Engage

Written by the company

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Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(389)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Very well organised and set up

Very well organised and set up. really made the Cheltenham festival an amazing experience.

11 March 2026
Unprompted review
Engage logo

Reply from Engage

Thanks Robert. We're happy to hear that the Cheltenham Festival was an amazing experience for you because of our organisation. Thank you for your positive feedback.

Rated 5 out of 5 stars

Great service and hospitality

Great service and hospitality. Staff dealt with things well and generally a good all round experience.

3 November 2025
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Reply from Engage

Brilliant thanks a lot for the review, we really appreciate it.

Rated 4 out of 5 stars

Service was very good

Service was very good, we were very looked after, the only advice I would give is the guest speakers could not be herd very well due to yhe noise from others but other than this great day

7 February 2026
Unprompted review
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Reply from Engage

Thanks a lot Benjamin for the review. Glad you received great service form the Engage team. Thanks for letting us know about the difficulties in hearing the guest speakers. We're continuing to review our projection of sound across the large space we hold at Twickenham and we hope to see you again at ICON with improvements.

Rated 5 out of 5 stars

The whole day was just fabulous

The whole day was just fabulous, from the welcome greeting to the brilliant hostess Tilly. Food was amazing .

7 February 2026
Unprompted review
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Reply from Engage

Thanks so much Natasha and I'll let Tilly know the feedback! Hope to see you at an event with us in ICON in the future

Rated 5 out of 5 stars

Always have a great time with engage

Always have a great time with engage. Service is unmatched.

7 February 2026
Unprompted review
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Reply from Engage

Thanks a lot Jade, we really appreciate the feedback and hope you had a great time at ICON by Engage, Allianz Stadium Twickenham.

Hope to see you soon!

Rated 5 out of 5 stars

From the instant we entered

From the instant we entered, the service quality was exceptional; every team member provided incredible table service.

9 January 2026
Unprompted review
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Reply from Engage

Thanks Eric it's great to hear that you received brilliant service from us and we hope to see you at an event soon.

Rated 5 out of 5 stars

Outstanding Event Planning – A Christmas Party to Remember!

Our Christmas party on 3rd December at Somerset House, hosted at Jimmy Garcia’s pop-up in The Chalet, was nothing short of spectacular — all thanks to our incredible event agent. From start to finish, every detail was handled with such professionalism, creativity, and care that the entire evening felt effortless and flawlessly executed.

The atmosphere was magical, the food and drinks were exceptional, and the whole experience exceeded every expectation. Our team was genuinely blown away. Communication throughout the planning process was smooth, clear, and reassuring, and on the night itself everything ran perfectly.

If you’re looking for someone who delivers unforgettable events with style and precision, look no further. I cannot recommend them highly enough — a truly outstanding service!

3 December 2025
Unprompted review
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Reply from Engage

Thanks so much Jackie for the fantastic review of the Christmas Party that we delivered for you and your guests. We love that everything met your expectations and we hope that we can create more memorable events for you in the future.

Rated 5 out of 5 stars

excellent event experience

we got a very warm welcome as we entered from all the staff and that continued through out the day. the food and drink was all delightful and served with a smile from the staff. from start to finish the whole event was brilliant.

15 November 2025
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Reply from Engage

Thank you very much for the great review of our ICON by Engage experience at the Allianz Stadium, Twickenham. Fantastic to hear you enjoyed lots of elements of the day and we hope to see you in the near future

Rated 5 out of 5 stars

An excellent day !

The hostess was excellent, the food was excellent, and the Rugby Legends were all friendly and chatty - it was a great day (and result). Well done on the Charity fundraising too.

15 November 2025
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Reply from Engage

Thanks a lot for the excellent review Gavin, delighted to hear that you enjoyed our ICON experience at the Allianz Stadium, Twickenham. Hope to see you at an Engage event in the near future.

Rated 5 out of 5 stars

The best way to watch a game

The best way to watch a game. Well cared for with excellent service

17 November 2025
Engage logo

Reply from Engage

Thanks a lot for the review Michael, great to hear that you received an excellent service from our team at Engage. Looking forward to seeing you at an event in the near future.

Rated 1 out of 5 stars

Rugby

Rugby
On arrival it tool a long time to even find our names on the list resulting in three members of staff trying to sort it out . I would say there were too many people in the room as the noise was nearly unbearable and very difficult to navigate your way round the room as trying to squeeze between the tables were nearly impossible. The food was very poor and a strange choice of dishes . Surely parsnips mousse is not something that the majority of people would like . I only managed to eat a the chicken which was so small it looked like a taster you might get at the supermarket. Some people were still waiting for their food at 2.30. Dessert didn’t appear to after the match On returning to the suite a member of the hospitality team informed us in a rather stern tone that we shouldn’t be there yet but we might as well stay . We had been allowed in by the door staff so not sure how it was our fault . All in all a very disappointing day . Not my idea of hospitality and not the hospitality I have had from you in the past .
To clarify
I did not ask to return to the room during halftime. After the match we were allowed back into the room by the gentleman on the door . Only for a very rude lady to tell us we shouldn’t be there but she would let us stay . This should have been discussed with the people on the door . Definitely should not make guests feel they had something wrong .

.

15 November 2025
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Reply from Engage

Hi Laura,

We appreciate you taking the time to share your experience. I know our Sales Director has reached out to explain some of the concerns that you've raised here and we're excited to see you at your next event.

It's a lively atmosphere at our facility that creates a real buzz to ensure our guests are excited for the fantastic match ahead. I believe our Sales Director has discussed that some of the other facilities at the Allianz Stadium that we offer may be more suitable for yo going forward.

At the end of each line of fixtures we review the quality and deliverables with the catering team and we will highlight some of the comments you have listed here.

Due to safety regulations enforced by the stadium itself, we are unable to open up the facility at half-time, unfortunately this is out of our control. However this is highlighted in our pre-event information as well as our screens prior to the match. As soon as the match is over, guests are welcomed back to our facility for another hour.

We look forward to seeing you at an event soon and if you have any further questions, please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Best time ever

I recently attended a NFL game and had the best time ever. The experience was fantastic. Zelije Sinaj was wonderful. She made sure I had everything I needed. She was very professional and also sweet as can be. I will definitely be back next year. Francesca at Engage Hospitality is great. She answered all my questions before the event. Thanks again.

19 October 2025
Unprompted review
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Reply from Engage

Thanks so much Susan, glad you had a brilliant time at the NFL and I'll let Fran know the great news

Rated 4 out of 5 stars

Amazing event

Amazing event, very well organised, exceptional food, drink and service and good entertainment. Very expensive.

3 November 2025
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Reply from Engage

Thanks Andrew, glad you really enjoyed the event. I hope that the value was worth it for you and we look forward to seeing you at an event in the near future.

Rated 5 out of 5 stars

great speeches

great speeches, great food, great beer, great seats

3 November 2025
Engage logo

Reply from Engage

Thanks Michaela, hope to see you at an event in the near future

Rated 5 out of 5 stars

It was a great day out

It was a great day out. The food was good & the staff were very friendly & helpful. Meeting some of the old pros was a particular highlight

3 November 2025
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Reply from Engage

Thanks Matthew for the great review of our ICON by Engage Twickenham experience. It's great to hear that you had a brilliant time meeting our ICONs and we hope to see you at an Engage event in the near future.

Rated 5 out of 5 stars

Lively event with a great atmosphere…

Lively event with a great atmosphere and engagement from a number of International Stars

3 November 2025
Engage logo

Reply from Engage

Hi Stefan, thanks for the review of our ICON by Engage hospitality experience at the Allianz Stadium, Twickenham. It's a space that generates a fantastic atmosphere and I'm glad you got to speak to some of our ICON legends. Hope to see you at an Engage event in the near future.

Rated 5 out of 5 stars

The quality of service was outstanding

The quality of service was outstanding, from the moment of walking in, to table service, every member of staff was incredible.

1 November 2025
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Reply from Engage

Brilliant to hear that you receive excellent service from us Jamie, something we really pride ourselves on. Looking forward to seeing you at an Engage event in the near future.

Rated 5 out of 5 stars

Good venue and tasty food

Good venue and tasty food. Plenty of! Excellent service especially from the main girl who took drinks orders, good seats for match.

3 November 2025
Engage logo

Reply from Engage

Thanks James, fantastic to hear that you enjoyed the day. We hope to see you at an Engage event in the near future.

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