I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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Review summary
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Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... See more
Company replied
We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
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Contacted via chat window
Contacted via chat window.
Sam was available very quickly.
He provided the information regarding our membership card and offered a temporary solution until the card arrives.
Was very satisfied with his help.
17 August 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to leave such lovely feedback, Suzanne! We’re really pleased to hear that Sam was able to help quickly and provide a temporary solution while you wait for your membership card to arrive. We’ll be sure to pass your kind comments on to Sam.
Very helpful and quick response to my…
Very helpful and quick response to my query.
17 August 2026
Unprompted review
Reply from English Heritage
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our response quick and helpful. It’s great to know we could help with your query, and we really appreciate you taking the time to share your experience with us.
I got a very quick response
I got a very quick response. Michelle handle my enquiry extremely efficiently and was very friendly and polite
15 August 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely review, Katie. We’re delighted to hear that Michelle handled your enquiry so efficiently and provided friendly and polite service. We’ll be sure to pass your kind feedback on to her. Thank you for taking the time to share your experience with us!
Best live chat experience I’ve had
Best live chat experience I’ve had, so helpful and best of all, quick! My query was answered and dealt with within a few minutes. Thank you!
15 August 2026
Unprompted review
Reply from English Heritage
Thank you for your fantastic review, Claire! We’re thrilled to hear that you had such a positive live chat experience and that your query was resolved quickly and efficiently. Providing helpful and friendly support is really important to us, so it’s wonderful to know we got it right. Thank you for your kind words!
Michelle was excellent
I Spoke to Michelle via chat and she was friendly, professional and quick to respond. She solved my issue with speed and excellence. Thank you Michelle
15 August 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely feedback, Gilly. We’re so pleased to hear that Michelle provided friendly, professional and efficient support and was able to resolve your issue so quickly. We’ll make sure your kind comments are shared with Michelle. Thank you for supporting English Heritage!
Excellent Customer Service
I called the Customer Service number provided to enquire about my membership number this morning and my call was handled by Joshua. I explained my problems to him on not able to pre-book some of the sites that enjoy free entry for English Heritage members such Stonehenge, Old Sarum, Dover etc which we plan to visit over the next few days. And Joshua was so kind and friendly in helping us sort out my problems. He's so efficient and immediately got our entry vouchers for those few sites immediately emailed to me so I won't have problem visiting these sites. Thank you so much Joshua! Well done and keep up the great work English Heritage...
15 August 2026
Unprompted review
Reply from English Heritage
Thank you so much for your detailed and wonderful review, Kwai. Its wonderful to hear that Joshua was able to quickly resolve the issue and arrange the entry tickets you needed for your upcoming visits. It’s fantastic to know that his friendly and efficient service made things easier for you. We’ll be sure to share your kind words with Joshua. We hope you have a fantastic time exploring Stonehenge, Old Sarum, Dover and more!
My Family and I have really enjoyed our…
My Family and I have really enjoyed our English Hertiage membership. We've had some great visits to some incredible places.
15 August 2026
Unprompted review
Reply from English Heritage
Thank you for your lovely review, Karen. We’re delighted to hear how much you and your family have enjoyed your English Heritage membership and your visits to some of our incredible sites. We hope there are many more fantastic days out and discoveries ahead for you all!
Thank you to Jack
Thank you Jack for your calm patience and for helping me to get memberships for my adult children and their families so that they could use them straight away. You’re a star! Sue
14 August 2026
Unprompted review
Reply from English Heritage
Thank you for your wonderful feedback, Sue! We’re delighted to hear that Jack was able to patiently help you arrange memberships for your adult children and their families, so they could start enjoying their benefits straight away. We’ll be sure to pass your lovely comments on to Jack — we’re sure he’ll be thrilled to hear them!
Fantastic customer service from Kalen…
Fantastic customer service from Kalen sorting out a couple of queries over my new membership and a gift for my daughter !
We are hoping to visit a number of properties in the next couple of weeks and needed help with the gift membership …this was all sorted for us and nothing seemed to much trouble !
Thanks Kalen !
14 August 2026
Unprompted review
Reply from English Heritage
Thank you for your fantastic review! We’re delighted to hear that Kalen was able to help with your membership and arrange the gift membership for your daughter. It’s great to know that everything was sorted for you and that you’re looking forward to visiting our properties. We’ll be sure to share your kind feedback with Kalen!
I contacted EH by email with a question…
I contacted EH by email with a question about my temporary membership card and I received a prompt reply with an email confirming our membership until next year. Thank you
14 August 2026
Unprompted review
Reply from English Heritage
Thank you for taking the time to leave a review. We’re pleased to hear that our team was able to respond promptly and confirm your membership details. We hope you have a fantastic year exploring our sites!
Cuatomer Service …
English Heritage have been very helpful with an issue i had recently and I would recommend visiting any of their sites.
7 August 2026
Unprompted review
Reply from English Heritage
Thank you for your kind words, Dinah. We’re so pleased our team was able to help resolve your issue and provide the support you needed. It’s wonderful to hear that you’d recommend visiting English Heritage sites. We hope you enjoy many more memorable visits!
Reply from English Heritage
Thank you for your lovely review, Kim. We’re delighted to hear that Vicki was able to assist you and provide great service. We’ll be sure to pass your kind comments on to her. Thank you for supporting English Heritage!
I contacted customer services by email
I contacted customer services by email, reference my membership. Basically I was paying too much. It was amended without any problems, email sent to inform me it had been changed. Many Thanks English Heritage.
13 August 2026
Unprompted review
Reply from English Heritage
Thanks for your review. We’re glad we were able to look into your membership payments and get everything corrected for you without any fuss. It’s important to us that things like this are sorted as quickly and smoothly as possible. We hope you continue to enjoy your English Heritage membership.
I contacted Customer Services regarding…
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if they could to be transferred to the day before. Without any hesitation they have been transferred so my grandson doesn’t have to miss out. Thank you Chelsea x
13 August 2026
Unprompted review
Reply from English Heritage
Thank you for sharing this, and we’re so pleased we could help make sure your grandson didn’t miss out on his surprise trip to Bolsover Castle! Plans can change, and we were happy to move the tickets so you could still enjoy the day together. We hope you both have a wonderful visit!
Got a prompt response to my question on…
Got a prompt response to my question on how to make bookings for our planned trips to various sires, thanks, this worked perfectly.
11 August 2026
Unprompted review
Reply from English Heritage
Thanks for getting in touch and for taking the time to leave a review. We’re pleased we could point you in the right direction for booking your upcoming visits and, even better, that the information worked perfectly for you. We hope you have a fantastic time exploring the sites you’re planning to visit!
excellent service agent was very…
excellent service agent was very helpfull
13 August 2026
Unprompted review
Reply from English Heritage
Thank you, Raymond. It’s lovely to hear that you received such helpful service from our team. I’ll make sure your kind comments are passed on! Feedback like this is always appreciated by our team.
very helpful help
13 August 2026
Unprompted review
Reply from English Heritage
Thanks, Derwyn! We’re really glad our team were able to help you. We appreciate you taking the time to share your experience.
Rapid response
Rapid response , with clear information and thoughtful additional details.
11 August 2026
Unprompted review
Reply from English Heritage
Thanks for your lovely feedback, Francis. It’s good to hear that the information provided was clear and that the additional details were useful. We always want to make things as straightforward as possible, so it’s great to know we were able to help.
EXCELLENT AND PROMPT RESOLUTION TO…
EXCELLENT AND PROMPT RESOLUTION TO PROBLEM
13 August 2026
Unprompted review
Reply from English Heritage
Thank you, Graham, for taking the time to leave a review. We’re pleased we could get things sorted for you quickly and provide a resolution that worked. It’s great to know you were happy with the service you received.
Visited Peveril castle in Castleton
Visited Peveril castle in Castleton. Just over £20 for a family.
6 August 2026
Unprompted review
Reply from English Heritage
It’s great to hear you enjoyed your visit to Peveril Castle! We hope you had a fantastic day exploring the site. Thanks for taking the time to leave us a review!
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