EF English Live Reviews 14,341

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

It is a good experience, because many reasons. First : variety of lessons and you have level grow up step by step. Second: good teachers that gives you the information through easy way. Third: goo... See more

Rated 4 out of 5 stars

All time studying is great, private classes are fantastic teachers are well understanding. Group classes are every 15 minutes which is very good. I couldn´t get in group classes because of my lapto... See more

Rated 5 out of 5 stars

EF English is amazing! Great teachers, always trustworthy and professional people, love the way they connect with students and also their support is simply awesome! Thx for everything!! I’ll continue... See more

Company replied

Rated 1 out of 5 stars

Its a scam, app not working good, quality is super low and they want only your money they tryed to charge me 6 times today xD i have sent like 15 emails regarding cancelation nothing helped. I need to... See more

Company details

  1. #7 of 7 best companies in Language course provider
  2. #3 of 3 best companies in English Language Instructor
  3. #4 of 5 best companies in English language school

About EF English Live

Written by the company

EF English Live online learning school logo powered by efekta

The world's #1 online English courses

Find your voice in English. Faster.

Our interactive learning experience simulates real-life scenarios that keep you motivated and help you learn faster.

Join classes 24/7 from anywhere and progress faster with the method that works.

Our award-winning Efekta Method™ has taught 20 million people English

A method developed for faster progress

Based on 59 years of experience, our award-winning Efekta Method™ combines expert teachers, our one-of-a-kind Hyperclass, and AI technology. We will not only teach you words and phrases, but speaking confidence, too.

Learn by speaking in Hyperclass.

Efekta Hyperclass™ uses a conversation-based and interactive virtual learning environment to get you speaking from day one. We will immerse you in real-life scenarios that are just like learning in an English-speaking country.

Triple-certified Efekta Teachers™

Achieve your unique learning goals in private classes and group classes with our certified teachers. Our teachers work with AI to give you hyper-personalized feedback for faster progress.

English courses that match your goals

Business English

Improve your communication in the workplace, deliver presentations, draft persuasive emails, and engage more in meetings with our Business English Course.

General English

Whether you have tried learning English before, are a complete beginner, or have a big trip planned, our General English Course will help you get there faster. We can also help with TOEFL and TOEIC preparations. No dream is too big!


Contact info

4.1

Great

TrustScore 4 out of 5

14k reviews

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Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(14,341)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Careful with the snake oil seller

I got a call from a guy named Patricio and he did a great job pushing me away of getting their services, this is a company with dark practices so be aware, they want to give you all the pricing over the phone and lie about sending it by email. they also are the kind of company looking to sign you the same day with little to no details of what to expect. Taking my business elsewhere where they have transparent practices :)

28 May 2025
Unprompted review
Rated 5 out of 5 stars

I love it..

I love it... Jennifer Mejia gave me a very good service.

26 May 2025
Unprompted review
EF English Live logo

Reply from EF English Live

Thanks for leaving a review! We're so glad Jennifer was able to help you 🤝 We're always here if you need anything 🥰

Best,
The EF English Live team

Rated 5 out of 5 stars

Over the top

That’s the way, how English learning works and brings fun in addition. The combination of self-study supported by AI, private lessons and group classes 24/7 is the key to success.

25 May 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Martina! We hope you continue to enjoy our online school 🫶

Best,
The EF English Live team

Rated 5 out of 5 stars

Nice web environment

Nice web environment, the classroom options ( group and private ) are great

22 May 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Joseph! 🤝 Keep it up!

Best,
The EF English Live team

Rated 1 out of 5 stars

Not good

Not goog, so bad

18 May 2025
EF English Live logo

Reply from EF English Live

Hello,
We greatly appreciate your feedback! We are sorry to hear about it and want to understand how we can improve your experience in the future. Our dedicated Customer Success team will reach out to you shortly to address your concerns. Thank you once again for sharing your thoughts with us.
Kind regards, Your EF English Live Team

Rated 5 out of 5 stars

Good choice.

When I started my way with English it was difficult but for now I want more. This school give me opportunity to meet people from whole world and I can speak with them. Yesterday was first anniversary with EF.

14 May 2025
EF English Live logo

Reply from EF English Live

Happy 1-year anniversary, Grzegorz! 🎉🥳 What an achievement! Keep up the amazing work 💪

Best regards,
The EF English Live team

Rated 5 out of 5 stars

I really like the new hyper class in…

I really like the new hyper class in this platform. It is so immersive that you can really learn and practice the authentic English in work and life. I recommend this course to you.

25 July 2024
EF English Live logo

Reply from EF English Live

Thanks Yuan! We're so glad you're enjoying Hyperclass 🙌

Best regards,
The EF English Live team

Rated 4 out of 5 stars

great services

6 May 2025
EF English Live logo

Reply from EF English Live

Thank you Carlos! We hope you enjoy your course ☺️

Best,
The EF English Live team

Rated 5 out of 5 stars

Good afternoon

Good afternoon, for several years with EF live I have been able to enhance more and more. This platform is convenient, efficient. I am delighted to come back with you.

Kind regards,

Dorian Cheneby.

7 May 2025
EF English Live logo

Reply from EF English Live

We love hearing from our long-term learners! 🥰 Thanks for sharing your feedback, Dorian 🙌

Best regards,
The EF English Live team

Rated 1 out of 5 stars

Watch Out, it's a 12-month automatic subscription

Turns out that in all the buying process they failed to inform me that I was signing up for a 12-month automatic subscription, even though I chose a monthly payment, it was attached to a 1 year subscription. No wonder they are so eager to give you discounts and put so much pressure to get you to register within the same day to get the discount. All the pressure turns out is just a system to get you stuck in a contract that you can't get out of.
I was able to argue my way out of the contract because they never informed me that I was singing up to a 12-month subscription, so they "very kindly" let me go without a penalty. Lesson learnt, don't give in to all the pressure, not worth it.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The best platform and team

The best platform and team for learning and practicing English. Keep being an innovative company. Many thanks to Jennifer Mejía; she perfectly represents the level of the company, the empathy, and the support we need!

2 May 2025
Unprompted review
EF English Live logo

Reply from EF English Live

Hi Vanessa! 👋 Thank you for sharing your feedback with us - we're glad Jennifer was able to help! Keep up the hard work 💪

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

It was a very kind consultant who makes…

It was a very kind consultant who makes me a good offer.

23 April 2025
EF English Live logo

Reply from EF English Live

Welcome to EF English Live, Dilo! 🙌 We hope you enjoy your English course.

Kind regards,
The EF English Live team

Rated 1 out of 5 stars

I am currently experiencing an issue…

I am currently experiencing an issue where my portal page only displays my account page. I can't see other pages. My credit card is no problem. I attempted to log in EF using Safari,Chrome (PC) and my iPhone, but I got the same result. This has been happening since yesterday (18th Friday).

Could you please resolve it as soon as possible? I have already contacted your customer support team, but I haven’t received any response yet.

I couldn't take my private classes and group classes about this problem.

The area is Japan.

Update: a message was showing "Another device has logged in my account."

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent learning system

Excellent teachers and excellent learning platform

5 April 2025
EF English Live logo

Reply from EF English Live

Thanks for your positive feedback, Juan! We hope you keep enjoying your classes with our expert teachers 🧑‍🏫

Best regards,
The EF English Live team

Rated 5 out of 5 stars

Private and group classes

Private and group classes

10 April 2025
EF English Live logo

Reply from EF English Live

We're so happy to hear that you're enjoying your private and group classes, Janet! Keep it up! 💪

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

Excellent method of teaching

Excellent method of teaching

10 April 2025
EF English Live logo

Reply from EF English Live

Thank you for your kind words, Aissam! We hope you enjoy the rest of your course 🙌

Best regards,
The EF English Live team

Rated 5 out of 5 stars

The best experience

The best experience, The service is excellent and very fast, I recommend it 100% and Advisor Gisele Gutiérrez provided excellent customer service and attention. I highly recommend her because she made being at EF much easier and more comfortable.

8 April 2025
Unprompted review
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback! 🥰 It's great that you had a positive experience getting started. Wishing you luck with your English learning journey! 🙌

Best,
The EF English Live team

Rated 5 out of 5 stars

For me the study found easier and It’s…

For me the study found easier and It’s very exciting.
I have just one note and the system could be more improved, for example we have sometimes to open dialogue where I can not drag it up or down. Just I can zoom it in or out.
To see all dialogue box I should zoom it in then the font becomes very small which is hard to read.

7 April 2025
EF English Live logo

Reply from EF English Live

Hi Osama, thank you for sharing this useful feedback 🤝 If you have any issues in future, please contact us at contact.meast@ef.com and someone will be able to help you 🥰

Best,
The EF English Live team

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