ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(240)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was thrilled with the silver tankard…

I was thrilled with the silver tankard I purchased for my godson. Felt like a really special keepsake to gift him. Maddie was lovely over email and was kind enough to make sure it arrived after an initial postal hiccup! Top notch customer service.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service 👍

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super efficient.

The hip flask they supplied was beautifully presented and looked a million dollars!👏

I cannot recommend them highly enough!👍

Look no further... these guys are the best!!

Thank you!

Russ from Cheltenham.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy with my order

I’m so happy with my order, (personalised engraved whiskey glasses)
Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!
I cannot recommend them enough and am now wondering what else I can order.
I think the team have been so impressive, from communication, pricing and finished products. Thank you Maddie and all. Glen.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

I gave the wrong delivery address, totally my fault. My email was replied to promptly and very politely, my error fixed, and my beautiful solid silver cuff bracelet arrived, engraved, beautifully packaged, within days.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was exceptional

The customer service was exceptional. My package went awry and was not delivered on time and even though it was not the fault of the company, they sent a replacement item at no extra cost. It's great to see such customer service this day and age and the item was very well received.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Photoframe

My photo frame was received quickly and was beautifully packaged. The engraving was of a high standard. The gift was for my son’s birthday and he loved it. Very happy customer and would definitely use them again.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Engravers Guild was…

My experience with Engravers Guild was first rate, what really impressed me was because I purchased 2 items they refunded the postage and packaging cost of one item. That has never happened anywhere else.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful personalised gift

I purchased a birthstone pendant for my granddaughter which she chose herself from your website. As it’s a Christmas gift she has not yet seen it but I know she will be thrilled with the necklace and the engraving.
I prefer to handle jewellery before buying and find it a leap of faith ordering online! However I am so pleased not only with the necklace but also with your communication,professionalism and lovely packaging and buI’m having fun browsing your website to add to my own jewellery collection.
Congratulations on a great little company

28 November 2025
Unprompted review
Rated 4 out of 5 stars

Excellent product

Our gift tankard was of excellent quality, very well packaged and presented and within the promised time scale for delivery.

The only reason for not awarding 5 points is that EGL feels that placing an order is carte blanche for sending daily advertisements.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - purchase a personalised locker for my daughter’s 30th and it is perfect. Genuine silver with detailed engraving. I will be buying fr them again. Thank you

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

I made a mistake in the engraving but the company was willing & able to correct it, without any fuss.
I’ve received the engraved tumbler now & it is just right: very good quality glass, correctly engraved & beautifully packaged.
I’m delighted with the quality & service supplied & have no hesitation in recommending them. I’ll certainly go back for any future gifts.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A little gem!

Very easy online ordering. Extremely efficient and caring customer service. Excellent product quality and engraving. All topped by very quick delivery in first class packaging.
Would thoroughly recommend it for personalised gifts.

2 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look