ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(240)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Appreciated responding to feedback re ashes locket

We paid £139 for a gold pebble necklace to hold ashes. This arrived in good time but with no kit to fill it. Not huge problem but would rather not had to chase it. However once reported kit hadn’t arrived it was sent quickly and necklace is beautiful. They also took on board feedback regarding something extra in that kit for putting ashes in funnel which is appreciated.

26 November 2025
Unprompted review
ENGRAVERS GUILD LIMITED logo

Reply from ENGRAVERS GUILD LIMITED

Dear Charlotte. Thank you for your order and for taking the time to leave a reply. We are very sorry for the distress you experienced in identifying an appropriate implement to transfer the ashes. In all the time we have been selling memorial jewellery, this has never been raised as an issue before so we apologise for not having anticipated this earlier. Following your feedback, we have added a small spatula to all of our Ashes Kits. Hopefully this will not pose a problem for any of our customers again in the future. Should there be anything else we can do, please don't hesitate to let us know and we'll be happy to do all we can.

Rated 2 out of 5 stars

Great product last year but massive…

Great product last year but massive amounts of spam emails in the run up to xmas. Had to block their emails

26 November 2025
Unprompted review
ENGRAVERS GUILD LIMITED logo

Reply from ENGRAVERS GUILD LIMITED

Dear Paul. Thank you for your order and for taking the time to leave a review. We are very pleased to hear you had a positive experience with us last year but are sorry for any unwanted emails. As a small family business, we do send a few emails to remind our customers to think of us again. Apologies for this - there is an 'Unsubscribe' option on every email we send should you not want anymore. If there is anything else we can do, please don't hesitate to let us know and we will be very happy to help.

Rated 5 out of 5 stars

Good Company

I ordered 2 photo frames. They are lovely. Beautiful writing. Fast delivery. Well packaged. I ordered 1 special box for a present. It is well worth the extra money

25 November 2025
Unprompted review
Rated 5 out of 5 stars

I can’t thank you enough for the…

I can’t thank you enough for the personalised necklace containing my Nan and Grandad’s ashes. It’s a Christmas gift for my mum, and I know it will mean the world to her. The necklace itself is absolutely beautiful. The pack you sent to gather the ashes was so empathetic, personal and caring — it truly made a difficult process feel supported and handled with such respect. Thank you from the bottom of my heart.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I am so very impressed with Engravers…

I am so very impressed with Engravers Guild of London
Very quick response to any issue and immediately resolved
Delighted with Quality and service
Highly recommend
Genuine buyer for our silver wedding anniversary
5 star

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Engraved Oak Photo Frame

Beautiful engraved solid oak frame, very pleased with my purchase.
Very good value for money.
Highly recommend the optional presentation box to make the gift even more special.
Excellent communication with sellar who did everything they said they would do. Will not hesitate to order again.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and communicative team

Very helpful and communicative team, the pocket watch is beautiful and worth every penny, it feels well made and a gift worth giving (not like if you would order of amazon or etsy and pay under £50). We purchased as a very sentimental gift, and we are so glad we did! Thank you again!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

1st class service all round.

What a great experience and service. Ordered a whisky glass with an engraving in Greek.
Result is perfection together with an prompt delivery. Would recommend them to anyone and use them again.
Big thank you.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

100% for quality and 100% for customer service.

I order a personalised whisky glass in copper for my husband on our anniversary. It arrived very quickly but unfortunately was the incorrect item, I contacted them and Maddie got in touch, she was very helpful and sorted it straight away. 2 days later and correct item arrived in time for our day without me worrying.
I would absolutely shop with them again purely on Maddies professionalism and kindness.

My item is beautiful and just perfect. Looked exactly as advertised and a quality item.

100% for customer service and
100% for quality.

I would not hesitate to recommend.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Christening gift

Fantastic personalised gift for a Christening - a beautifully packaged high quality item arrived quicker than expected. A great customer experience - thank you Engravers Guild.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to the team at Engravers Guild

Thanks to the team at Engravers Guild. Their website, communication and products are all fantastic!
I was worried that I had left an engraved gift a little too late to buy, so I quickly ordered what I thought was perfect but forgot to include a line of engraving. I sent an email on the same day of ordering and my order was efficiently amended to the correct wording, and I was pleasantly surprised how quickly it was delivered (within 2 days) so in plenty of time for wrapping and presenting the gift on time, PHEW!!! Well done, would buy again

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I was made up with the locket I ordered and when I had a slight issue a few months on, Engravers Guild went above and beyond to resolve it super swiftly. Couldn’t ask for more from them.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful gold locket bought in commemoration of my husband.

I purchased a beautiful locket from Lovelox in commemoration of my wonderful husband. I chose the gold locket with the birthday flower inscribed on the front. I was able to attach two photographs of my husband to my order and I had a meaningful inscription on the back. The photographs were inserted into the locket for me. The locket is just perfect and far exceeded my expectations. Thank you very much Lovelox.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

just wanted to say how happy I am with…

just wanted to say how happy I am with the necklace I recieved today. I had it done for my daughters birthday in Oct. She had a daughter in Feb and wanted something nice but simple to mark her birth and wear daily.
Very impressed with the presentation the engraving but especially the ease of ordering and delivery.
Thank you!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful team & amazing product

Really helpful team, responded really quickly with the ideal solution, they went to lots of effort to investigate how they could help and then come up with a solution. My order was delivered on time if not early thanks to the team sorting the delivery out. A great experience and the product was beautiful!

10 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look