ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(240)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

5+ stars!

The communication received throughout the order process was excellent and personable.
My order arrived quickly and I was notified on the progress of delivery at each step of the way.
Packaged well, item is as shown / described. A quality, bespoke necklace, ordered as a gift for my son - I'm sure he'll love it!
Exceptional service from start to finish.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolute perfection

I ordered a personalised pocket watch for my son's 40th birthday - it arrived today, it is perfect - absolutely beautiful. Thank you so much. I strongly recommend Engravers Guild.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful gift for my granddaughter she…

Beautiful gift for my granddaughter she loved it it was in a lovely gift box all wrapped Beautiful and a special written gift card I would recommend this small company to all my friends and family 5 star service and the delivery took a matter of days 😀 😊

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Such quality

Such quality. Delighted with the engraved glass I ordered. Excellent communication, speedy secure delivery and beautiful packaging making it a special gift.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Communication

I initially reached out to ask about custom engraved beer glasses for a hen do and received a response in minutes. I exchanged a few emails with the lovely Gilda who was able to very quickly provide me with a mock up of the design I wanted. I was very impressed with the swiftness of the responses and clarity of communication. I will definitely be coming back for any future custom glassware.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Silver photograph frame for my Granddaughters Christening…

Silver photograph frame for my Granddaughters Christening. It was also engraved free of charge to my own specifications. Beautifully packed and presented and arrived when it was scheduled.
Everything about the purchase was easy and streamlined even for an old codger like me.
Very impressed with everything to do with this company and will definitely buy from them again.
Thank You So Much for a wonderful service.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Once again, outstanding service. I’ve ordered two gifts from Engraver’s Guild. A wine glass and a silver plated photograph frame. Both had engraving.
My two friends were both thrilled with their gifts. The packaging was great; delivery well within the time and the gifts up to a high standard.
I had a difficulty (my fault) and emailed whilst I was still on the website and received a reply almost immediately. I highly recommend this company for their beautiful gifts.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Stunning quality tankard!!!…

Ordered an engraved tankard which arrived today. It is absolutely stunning and beautiful quality. It comes in an elegant presentation box which is perfect as this is for a special anniversary present. Highly recommend this company!!!!.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience!

Incredible experience!

I had a specific idea of what I wanted to be engraved onto a set of pewter tankards for a friends’ housewarming gift, but it wasn’t quite fitting into any of the standard forms on the website. I contacted the customer service team, and within a matter of hours, they’d mocked up a design image of EXACTLY what I had in mind, including a special font that wasn’t on the site! Even better, they’re able to ship it the same day, arriving the following, so it’ll be here well in time for the housewarming party on Friday. Honestly, completely beyond any expectations I had - possibly the best service experience I’ve ever had. Thank you, Gilda - you’re a star!

9 April 2024
Unprompted review
Rated 4 out of 5 stars

I purchased a pewter hip flask and had…

I purchased a pewter hip flask and had some initials put on for my nephew's 18th.

The hip flask was of lovely quality, however, I was very disappointed in the drink funnel which came with it - very cheap and nasty. In fact, I went and bought one from somewhere else to replace it so that the whole present was of decent quality and I am so glad that I did!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Pocket watch for my best man!!

The quality of the pocket watch I received is outstanding. The engraving is perfect to the smallest measurable detail. I'm already looking for my next item from Engravers Guild. Thanks so much.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Engravers…

I had a great experience with Engravers Guild. They replied quickly to my first enquiry and sent through images of how my design would look when engraved. The glass arrived quickly and well packaged. The glass is absolutely beautiful and exactly as expected. A beautiful and well appreciated gift. Thank you so much!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Ruby wedding anniversary present

I wanted a gift for my husband that he could have as a keepsake for our Ruby wedding anniversary. I ordered a pocket watch with a personal engraved message on it. It wasn't the most expensive watch but was of good quality and the engraving was excellent and arrived quickly in a lovely presentation box. I would use them again.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service nd quality

There was a small mistake in the wording on the engraving of a gin glass I orderd. I contacted the team, and they promptly offered to replace it with a new correct version. This arrived only one day after I contacted them. Very impressed with the service provided and the glass was of high quality.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Would 💯 rate

Would 💯 rate, use, recommend this company, Placed order on line easy and simple to do, arrived at earliest delivery, beautiful locket, beautiful engraving definitely be recommended and useing again myself

31 January 2024
Unprompted review
Rated 5 out of 5 stars

The service from Engravers Guild of…

The service from Engravers Guild of London I had was absolutely tremendous. I placed an order about 12.30ish am (7/01/24), arrived before due date. Unfortunately there was a small fault so message
about 10pm on the
11/01/24, to which I had a reply before 9 am the next day and a replacement arrived on Saturday 13/01/24. Would certainly recommend this company for prompt, polite service, and by the way the pocket watch with engraving was lovely too

7 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with this company!

Fantastic experience with this company!
Great quality products, the engraving is beautifully done.
Exactly as expected if not better, the packaging also beautiful.
I did have a small mishap which I contacted customer services for and they were very polite and resolved the issue immediately and were extremely quick!

Very impressed and will be returning and recommending to others
Thank you

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service!

Really happy I found Engravers Guild! I ordered a mixture of personalised items for gifts and all are excellent quality. The premium packaging is worth the extra cost to present the gifts in that extra special way. Just received my second order from them and will definitely continue to use them in the future as my go-to whenever I want a personalised gift. Superb customer service from Gilda! Really felt like a valued customer when I contacted them with a query about one of my orders. Highly recommended!

10 January 2024
Unprompted review

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