ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(240)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality Product & Service

I have ordered a total of 14 glasses as prizes for events at my golf club this year and I must say that I have been absolutely delighted with not just the quality of the glass and the engraving but also the speed of delivery and how the products are packaged. I would thoroughly recommend The Engravers Guild many thanks once again.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Ordered in between Xmas and new year so wasn't sure if I would receive it in time ...it came today...the neckace is absolutely stunning ..engraving perfect thank you so much.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Stunning item, excellent service.

Excellent throughout, great product, price, customer service. I could not be more thrilled with a personalised necklace ordered. It is beautiful, well presented and arrived quickly. Thank you so much, would wholeheartedly recommend.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewellery box

Wow I’m blown away by this company. I’m so pleased I find you on the web..
The service is amazing from ordering to receiving it..
I ordered a travel jewellery box for my partner to hold his watches and bracelet when we go on holiday..
Shortly after placing my order I received a email from the company thanking me for buying from them..I was then advised that my item was ready for engraving… Gold lettering which I chose beautifully done.
I had updates when item was dispatched and when I should receive it.
I received my item today and it was beautifully wrapped in a lovely bag and box with a personalised card in a small envelope sitting on top of my item.
I am absolutely delighted what a wonderful Christmas present this is and I know my partner will be delighted..
Thank you so much you deserve more than 5*

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Super pruduct and great service

I ordered a single whisky glass on line and supplied details of the engraving. This was a simple process and it arrived by royal mail within 30 hours of my order.the communication was excellent as way the product, its perfect for a present.I quite often need these type of items and I will def be using this company again )))

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Ordered an engraved pocket watch for…

Ordered an engraved pocket watch for our son's 30th birthday 2 yrs ago, so no hesitation in buying for my husband's 66th Birthday. Beautiful engraved cuff links and St Christopher necklace ❤ very reasonably priced, quality products and engraving. With the added bonus of little cards with my message on. All wrapped and presented really well. Thank you Team 😊

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Great price & efficient service

Lovely pocket watch with lovely engraving. Great price & excellent presentation. Postage was efficient. I bought it as a gift but I'm definitely going back for one for myself.
Kept up to date with a friendly service

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Engravers guild. The engraved handbag I purchased as a special gift was perfect. The handbag arrived within 2 days and was beautifully packed in a bag within a gift box with the gift note. I can’t recommend this company highly enough.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service ordered a…

Absolutely brilliant service ordered a Celtic whiskey glass with engraving, forgot to add fast service before checking out, replied to an email asking if it could be turned around sooner, had message back it will done and with me within 24 hours and it was! My friend was made up with it

28 September 2023
Unprompted review
Rated 5 out of 5 stars

I've purchased an engraved glass and…

I've purchased an engraved glass and locket, both great quality. Would highly recommend to anyone looking for a very special gift for your loved one to use this company. Exceptional service and fast delivery. Couldn't fault anything.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very happy with necklace, it is as described and exactly what I wanted.
Excellent customer service. Initially received the incorrect necklace. Initial customer service enquiry was responded to within 15 minutes and replacement was sent the same day, and received the next

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and beautiful glasses

Quick service and although there was a slight glitch over the initial engraving I was really impressed with how quickly and efficiently it was dealt with. Gilda was extremely helpful and kind - really good customer service. The glasses look absolutely wonderful and will be greatly valued by the recipient. Thank you.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful gifts&engraving

I bought two birthday presents one a pocket watch, one a necklace ,both were excellent quality, and the engraving was beautiful ,delivery was as promised within 5 working days was informed when dispatched ,I will most certainly be using engravers guild again, would recommend especially when wanting to buy that extra special gift

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality and service

We recently ordered a pair of Blenheim crystal engraved glasses as a gift.
The glasses were of wonderful quality, the engraving was beautiful and the delivery was timely.
Sadly they were completely shattered on arrival. I emailed the team , and quite expected to have to purchase a replacement set.
Not only were the team
(Gilda) most apologetic, but the glasses were replaced and arrived the next day, in perfect condition at no extra cost, in time for our presentation.
We were delighted with both the quality of the item and the service of all the team. We will be using Engravers Guild again and would most definitely recommend the company . Many Thanks
Sheila Hunt

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful engraved bracelet

It was the first time I ordered from this company. The online order process was very easy, I really enjoyed the fact that I could see a preview of the engraving. The bracelet came with Royal Mail, very well packaged and in a beautiful gift box. I’m very happy with the service and the product. I would definitely use this company again.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic !

Cannot express how pleased I am with bespoke cufflinks for my husband on our wedding anniversary ...so helpful easy communication with them ..they helped with design and we had next day delivery once design confirmed ...so grateful ...cufflinks good quality solid silver engraving beautiful and exactly as requested .Thank you so much ! Husband loves them ! 33 years married ..don't normally make a big deal of anniversaries so he was thrilled ...will definitely recommend you and will be returning customer .Thank you again .

11 August 2023
Unprompted review

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