Enhance Medical Group Reviews 

I underwent breast augmentation with Enhance in 2022 and raised concerns very early on that my implants appeared to have bottomed out.

During my follow-up appointments, these concerns were acknowledged and revision surgery was discussed under Enhance’s further surgery policy. In addition to the standard revision option, the surgeon discussed alternative implant options, including MemoryGel Xtra implants, which were recommended as potentially more suitable to improve upper pole fullness and reduce the likelihood of the problem recurring.

At the review, I was advised that using MemoryGel Xtra implants as part of the corrective surgery would cost £1,750. I was prepared to proceed on this basis because my aim was to correct the original issue and achieve the result I had expected from the outset. At my subsequent review, however, I was informed that because the condition had not “worsened,” this option was no longer available and I would instead need to pay the full cost of another breast augmentation, which was quoted at over £5,000.

My intention was never simply to have larger implants. The discussions around different implant types arose because the surgeon advised that these implants may provide better support and help reduce the risk of bottoming out recurring.

Recently, after my concerns remained unresolved, I posted a 1-star Trustpilot review describing my experience. Following this, Enhance initially agreed to arrange a consultation with another surgeon for a second opinion. I explained that I was keen to be seen again and to work towards a fair resolution, but that I did not feel comfortable removing my review until the matter had been properly assessed.

I was then informed that management and their surgeons were unwilling to offer any further consultation while my review remained live because they felt it did not accurately reflect events. In an effort to move matters forward, I removed the review. Despite this, I was subsequently told that management had reconsidered and no longer wished to see me at all, advising that an alternative provider would be more appropriate.

As a result, despite raising concerns early, being willing to attend further consultations, and removing my review in good faith, I was ultimately left without any further assessment or corrective treatment from Enhance. The ongoing uncertainty and unresolved concerns have caused me a great deal of stress and insecurity and have had a significant impact on my confidence and wellbeing.

Very organised and efficient. Everything rant o time and my expectations were managed. I felt well looked after from the beginning to the end of the process.

4. After my rupture I used AI to translate the unreadable terms and conditions on their ‘contract’, they watch you sign, after seeing you didn’t read it . Per their terms I asked if the surgeon was registered/insured. MELISSA stated, ‘ its all on our website’. This was a lie. Their ‘top surgeon’, is reported via a story for ‘botched surgeries’, and lost a court case. He has not paid the balance and owes £100,00. Hee continues to work. Enhance are using this surgeon and not informing potential clients. No informed consent. When I asked about it? They immediately refused to treat me – They had no reasonable response for the wrong advise given by Melissa or the poor history of their best surgeon. No person should have a surgery by someone who did something poorly, failed to correct it and refused to pay a claim awarded against them. Then they blamed me – gaslighting me. Stated they wont treat me because trust is broken. Trust is broken because they gave me a consultation with a surgeon who was sued and when I found out, they couldn’t answer my questions. Gave me incorrect information. Stating he is their best surgeon. Who is the worst?

5. I asked some basic questions to their care team after leaving confused. The care team was unable to answer my questions, so I opened a complaint for clarity. Again unable to answer my questions they refused to treat me, or communicate further. They couldn’t connect the dots with their own terms – and clients following their advise. Its not just me they abandoned. Iv found many online. In the tiny print you cant read with your naked eye, in the 12 months post care, if you have an issue and they fail to help – and you need to complain, they tell you in their terms they will refuse after care. A company that has basic 12 month after care – refuses after care if you have to complain due to their inadequate service. Crazy poor service you’d expect in a third world country. You get surgery in the UK to he safe. You are not.
There is more but im saving the story rights. I will be sharing photos. These will include ultra sounds, MRI, & implants.

Things they don’t verbally tell you that I will.

1) If something goes wrong in your surgery you have to pay £500 minimum in the first year towards correction
2) After 12 months your implant could rupture. You would pay the same price if not more to replace them even though its been just a year. You need to have these finances ready or the rupture can impact your health
3) A lot of people get sick from implants. Some times straight away. Sometimes after 2 years or 10. Eventually lots will likely get sick. Your body has an immune response. You may not know its the implants. Body aches, brain fog or general under the weather feel. Research BII before you get them.
4) Lots of things can go wrong and are common. Capsual contraction, ruptures CAUSED by implantation, bottoming out, poor scarring, asymmetry. The list is massive. Your body can simply reject the implant. The immune response can trigger dormant auto immune diseases.
5) If you have an implant removed or replaced, they don’t tell you if its just the implant. The capsual or if its enbloc. None of this was mentioned in my consultation.
They will likely pick a few points of my review to try and sugar coat their mistakes, do not be fooled by this. Instead take note of the points they do not address. If they comment and try to manipulate my evidenced review I will leave an updated one.
They are the cheapest for a reason.
Im lucky enough to be explanting in a few weeks on the NHS who were shocked that mine were done in the uk, and the clinic reacting the way you have.
This clinic were lovely when I was paying and excited. However the second I asked a simple question, not only could they not answer but they refused to treat me. That means they only treat people uninformed. The joke? Their own terms tell you its the clients responsibility to be informed. I have their responses and their terms which are evidence. If they refuse to treat people that try and self inform, in line with their terms, that means they treat 100% of uninformed people. Take that in. Look at the negative reviews and the positive. They will align.
Its clear – their are likely lots of bad reviews. Too scared to invalidate after care etc. Enhance will get a chance to comment on the story. I loo forward to it.

Breast enlargement
Meeting with Melanie hodder from bristol was very helpful and professional felt comfortable straight away.
My surgeon Mr dr shalabi was amazing
450cc was recommended and I must say very happy with the results after 6 days post opp
Thank you all very much
Made me feel comfortable and very happy so far with the aftercare

I’m 6 days post opp and I can honestly say I couldn’t recommend enhance enough! The team is brilliant each and everyone of them has played such a big part in my surgery and recovery still got a bit to go with my recovery but honestly they have made it such a lovely experience , if your thinking off booking with them do it ❤️

Friendly staff, great communication, would defo recommend, great surgeon DR Hamza, did exactly as I wanted and explained everything clearly and didn't mind answering all my questions I had alot!

Couldn’t fault them best you get

I’m only two days post op, but I have to say all of the staff and my PCC have been amazing throughout
My surgeon Mrs Mudera made me feel comfortable and was honest from the very first consultation - so far couldn’t fault Enhance Medical at all

It has taken me sometime to write this review, but I finally feel ready.
I had a rhinoplasty procedure in October 2024; this was not an easy decision and had been deliberating for several years but decided it was time.

I completed extensive research and decided to book the surgery wit Enhance. I was impressed by their customer service and customer reviews of the company.

Firstly, the customer service was really good; and I have no complaint in relation to the sales team.

However the actual result of the surgery is poor. I specifically asked the surgeon (Doctor Seno) during my consultation for a smaller nose specially in the tip. I provided images of the desired nose, and was told that it was achievable. It was explained that it would not be possible to copy the image of the nose completely as every face shape is different, which I completely understood.
I specifically asked for a smaller nose, specifically a smaller tip, with lift and definition.

The surgery went as planned and the post care was fine.

After having the cast removed I could not see a massive difference, but understood there would be substantial swelling, and was advised to be patient and trust the process.

After 6 months the shape of my nose had hardly changed at all; I went for my review, to be told to massage the tip daily, as it may still be swollen. I followed these instructions but it made little difference.

Again I was patient, hoping that the lack of shape change was due to swelling. However 12 months later the shape had not changed at all. I contacted the customer services who advised discussing the matter during my 12 month review.

During my 12 month review I explained I was not happy with the result and showed images of the before and after to show there was minimal difference. I found Doctor Seno incredibly rude and dismissive. He stated that if I wanted the tip smaller it would look too pinched and that was that. I asked if there was anything else I could do but he was again dismissive, my 12 month review lasted all of 5 minutes.

This has really upset me, having waited for years to build the courage to have the procedure, I am now no further forward and several thousands of pounds down.
I did express my views and asked for help from the customer services, but they did help with my concerns.

I am now 18 months post op and have finally sought further advice, to be told saying the nose would look too pinched is a common defensive response, and revision surgery would be able to refine the tip, increase definition rather than shrinking and slightly rotate (lift) the tip while keeping it natural.

This is exactly what I asked for during my first consultation but was clearly no listened to.

The irony is Doctor Seno told me one size does not fit all, but this is exactly what he has done. Rather than listening to my requests, he has completed a generic ‘nose job’, resulting in minimal change.

The change is so minor my own mother did not notice I had had the surgery!

I feel that Enhance specialise in breast augmentation, and this is why their social media is predominately advertising these results.
Therefore I would not recommend using enhance for rhinoplasty especially Doctor Seno.






L

From my original consultation to my surgery and my after care appointment, I cannot fault my treatment. I have to give my review five stars particularly to all the staff who have been part of my treatment. I elected to have my surgery in Hammersmith - I was admitted around lunchtime and I was in my hotel late afternoon. I’m just on the train heading back home from Leeds after attending my first checkup. I can 100% recommend Enhance Medical for Breast enhancement surgery.

​I am writing to share my deepest gratitude and provide feedback on my recent surgical journey with Enhance. From start to finish, the level of care, professionalism, and genuine human kindness I experienced was nothing short of extraordinary.
​My journey to this surgery wasn't the easiest due to some health complexities beforehand. I want to give a special, massive thank you to Rebecca. She was my rock throughout the entire pre-op process. Without her incredible support, persistence, and help with my medical situation, I don’t know if I would have made it to the operating table. She went above and beyond, and I will never forget how she advocated for me.
​The day of the surgery was a wonderful experience. Every single member of the team – from the nurses who comforted me, to the anesthesiologists who made me feel safe and calm, and of course, my surgeon, whose expertise and bedside manner were world-class – made me feel like I was in the best possible hands. Their attention to detail and care for my well-being was evident at every stage.
​What touched me the most was the aftercare. Receiving a call the following day just to check in on me and see how I was recovering shows that Enhance truly cares about their patients as people, not just "cases."
​This has been a life-changing experience for me, and I am so grateful to the entire team for making a stressful situation feel so positive and smooth. Thank you for your dedication, your kindness, and for looking after me so beautifully. I couldn’t have asked for a better team.
​With sincere thanks and best regards,
Ksenia Magiera

The staff was really nice and kind and hospital services were very good.

It’s very good service

From the very first phone call I have had nothing but an amazing experience, everyone has been incredible! Enhance really look after you at every step. I had a FDL tummy tuck and lipo suction and I had to stay over night after my surgery this was honestly the best hospital experience I’ve ever had from the nurses who looked after me before theatre to when I went in to theatre everyone was amazing and made me feel so calm and relaxed, my care team after surgery was absolutely amazing and so kind and nothing was too much. My surgeon dr Ben khoda has been amazing and has changed my life I’m only 12 days post op but already my results are amazing. I literally cannot sing enhances praises any louder every person and every step has been amazing.

I’m now a week post-op after my breast augmentation at the Birmingham clinic with Mr Maklad, and I honestly couldn’t be happier with my experience.

From start to finish, I couldn’t fault Enhance at all. The pre-op care was incredibly thorough, and my treatment coordinator, Steve, was amazing. He made me feel like no question was too much trouble and was always kind, patient, and understanding throughout the entire process.

On the day of surgery, I was very nervous, but my anaesthetist was so lovely. He kept me calm by chatting with me and really helped take my mind off everything, which made such a difference. My nurse, Wendy, was also incredible—so attentive and caring. She stayed by my side and made waking up from surgery feel so much easier and more comfortable than I expected.

Mr Maklad was equally reassuring on the day. He took the time to calm my nerves and made me feel completely confident that I was in safe hands—which I absolutely was. Even though I’m only one week post-op, I’m already so happy with my results. Any questions I’ve had since have been answered quickly and thoroughly.

I’m so grateful to everyone at Enhance—I’m really glad I chose them.

Supported through out the whole process experience with enhance was amazing on day of my surgery the staff was outstanding I guess they have a lot of people going in nervous but you don’t have time to feel anything like that they never leave you sat around waiting hours on your own always coming in the room to check on you and have a conversation keeping you up to date on where you are on the list going in to theatre staff was outstanding have you laughing before you know it your waking up I would highly recommend any one going with them if I ever had anything again I would definitely choose going with them again absolutely amazing from staff to experience can’t thank them enough

Very happy with the service from Enhance, I’ve had 3 surgeries with them now and each time I have been very well looked after by the theatre team, surgeons, nurses and other staff at enhance. Everyone is so very friendly and professional. I would go back to them again but I may stop now 😅 thank you Enhance team🩷

I would like to express my sincere gratitude for the experience I had during my breast augmentation surgery.

From the very first moment, I felt safe and confident. The nurses were exceptional—always by my side with care, kindness, and professionalism. They made me feel comfortable at every stage of the process, and their support was truly invaluable.

A big thank you goes to my surgeon Mohamed Maklad the outstanding work and the beautiful result. The attention to detail and expertise are clearly reflected in the final outcome, which has left me extremely satisfied.

I would also like to warmly thank my patient care coordinator Steve Ashworth for the excellent service, kindness, and prompt responses to all my questions.

Overall, my experience was excellent, and I feel truly grateful to have been in such good hands. I highly recommend them!

Great care from start to finish. Fully informed throughout the process.

Professional and reassuring from start to end.
Couldn't have asked for better. Thank you ❤️