Enhance Medical Group Reviews 

3,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and supportive approach throughout their journey, from initial consultation to aftercare. Many highlight the exceptional service, noting the efficiency and seamless process, which made them feel comfortable and well-looked after. People are also very happy with their results, often describing them as amazing and precisely what they desired. However, some customers noted concerns regarding pre-operative communication, citing a lack of empathy or delayed information, and staff being unable to answer questions. A few also felt aftercare was occasionally rushed or less thorough, with some reviewers feeling dismissed or that financial aspects overshadowed clinical concerns. Additionally, some experienced unsatisfactory results or felt surgeons were dismissive or made them feel insecure during consultations.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional care, professionalism, and... See more

User experience

People report overwhelmingly positive experiences with the user experience, often describing it as... See more

Customer service

Users describe positive interactions with customer service, highlighting the kindness, support, and detailed... See more

Product

Clients share positive opinions on product, with many expressing extreme satisfaction with their results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The last few months have flown by. No question to my PCC was too much and always answered promptly. All staff at Hammersmith hospital were so kind and lovely and made the experience much less worrying... See more

Company replied

Rated 5 out of 5 stars

Uplift and Implants 345cc Great initial meeting and consultation in Manchester. The hospital/Operation staffing Birmingham A* and Dr Koda was phenomenal in explaining everything in a no nonsens... See more

Company replied

Rated 5 out of 5 stars

From the initial xontact Enhance have listened and heard what i wanted to achieve. All staff are professial and welcoming and immwdiately made me feel relaxed. Admission and surgery is beyond 5*. I... See more

Company replied

Rated 5 out of 5 stars

From my very visit for my consultation through to my after care I can not compliment Enhance enough. The helpful staff with their professionalism and care are abundant. The wonderful staff at St Josep... See more

Company replied


Company details

  1. #14 of 67 best companies in Cosmetics Industry
  2. #4 of 8 best companies in Plastic Surgeon
  3. #7 of 14 best companies in Plastic surgery clinic
  4. #6 of 16 best companies in Private hospital
  5. #3 of 9 best companies in Surgeon

Written by the company

Enhance Medical Group is the UK's leading day case surgery provider. We have 7 clinics and 2 hospitals, all based in key locations and have highly skilled surgeons to complete all cosmetic procedures. All surgery options come with a free consultation for your complete peace of mind. We ensure you are 100% happy with the procedure before it goes ahead. All of our plastic surgery procedures are available on easy to pay monthly finance. We are also happy to take payments in full if this suits your requirements.

Breast Enlargement From £4,250

Written by the company

Book Your Free Consultation Today
Please feel free to call our team on 0800 808 5630 or visit our website for more information

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,055)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mastopexy with internal bra, no implants

Had breast surgery on Monday and all I can honestly say is how happy I’m am with choosing enhance they have been amazing, I nearly changed my mind last minute on the operating table before I was sedated,but I’m so glad I had my surgery with this company, aftercare has also been amazing, will be back for surgery in the future with enhance, dr maklad is an amazing surgeon and my nurse was amazing with me, couldn’t be happier

18 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

All the staff were amazing and made me…

All the staff were amazing and made me feel so at ease. Im so grateful

18 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Ruth! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Positive review

Staff are all very kind and my surgeon Ben Khoda has done a very good job with my breast surgery.

11 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Georgia! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Everyone was very positive which really…

Everyone was very positive which really eased my nerves before and after surgery. They are easily assessable and my experience was a 10/10.

11 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Paula! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Breast re augmentation

Unfortunately my surgery had to be cancelled due to unforeseen circumstances however Enhance managed to slot me in with a surgeon 2 days post my original date which was fantastic.
Every member of staff I met along my journey, filled me with complete confidence.
I would highly recommend.

15 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Rebecca! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 1 out of 5 stars

Got my sizing wrong…

Got my sizing wrong emailed to confirm my sizing 3 days before surgery and my patient care coordinator still sent me the wrong size and on the day of surgery did not answer my calls or texts in regarding to this

17 May 2026
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Reply from Enhance Medical Group

Thank you for taking the time to leave feedback. We feel it is important to clarify the events surrounding your treatment.

The implant size used during your procedure was the correct size discussed in detail during your consultation process, agreed upon prior to surgery, and formally consented for as part of the surgical consent process on the day of surgery. We can confirm the implants used matched the agreed surgical plan, and this was discussed thoroughly with you before surgery.

We apologise that there was a typographical error within an email communication, however this did not impact your surgical plan or the implants used during your procedure, which were the correct implants consented for and agreed upon throughout the consultation and consent process.

In relation to communication, your Patient Care Coordinator responded to your email enquiry. On another occasion whilst your coordinator was temporarily out of office, alternative cover was arranged and another member of the team attempted to contact you by telephone, however unfortunately there was no answer.

Following your surgery, we can also see that your post-operative call was completed and no concerns regarding implant sizing were raised at that time.

After receiving this review, we again arranged for your Patient Care Coordinator to contact you directly to discuss your concerns further and provide clarification.

We always welcome honest feedback, however we do feel parts of this review are not an accurate reflection of the care, communication, and consent process provided throughout your journey with us. We hope you may reconsider the wording of your review following further reflection and discussion with the team.

Rated 5 out of 5 stars

The staff are all amazing and so so…

The staff are all amazing and so so friendly they can’t do enough for you , I would highly highly recommend them .

12 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Mrs Pitcher! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Outstanding service

I was very nervous of my procedure but Dr Awad was very reassuring and all of the staff and nurses were absolutely great, all very friendly and helpful. I would definitely recommend them

1 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Caroline! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Highly satisfied

I am very happy with my experience at Enhance Medical from start to finish. Good communication, and excellent care. Thanks again 😀

14 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Kayleigh! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 4 out of 5 stars

Great service

7 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 4 star review Gg! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Sabina! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Highly recommended

Would highly recommend Enhance Medical to anyone looking for cosmetic surgery. Everyone who I spoke to was super friendly whilst remaining professional. They explained everything fully and answered all my questions. The after care was fabulous. I honestly couldn’t fault them.

The surgeon was very knowledgeable and professional. Made me feel very at ease and listened to what it was I wanted from the surgery, making the experienced tailored to me.

My breast surgery journey was made by the team at Enhance Medical. Thank you so much 🙏🏼🩷

5 January 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Alice! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 1 out of 5 stars

Lack of communication skills

I was basically told my natural boobs are medically wrong as I “didn’t develop properly as a kid”… but surgery also won’t look right either. So basically they’ve taken someone who wasn’t insecure before the consultation and wanted the surgery as more of a fun enhancement, labelled my breast as underdeveloped and triangular so I’ve walked out feeling bad about my breast which I didn’t before but now also basically told the implants will look ridiculous leaving me in a no win situation. Natural= insecure now thanks to the surgeon. Implants= will look ridiculous according to the surgeons description. So insecure it is. Wish I never went as I was happy before!

14 May 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Hi Amber,

Thank you for taking the time to share your feedback. We are genuinely sorry to read that your consultation experience left you feeling upset and uncomfortable, as this is never the intention of our team.

Our surgeons aim to provide honest and medically accurate assessments tailored to each patient’s individual anatomy, including discussing factors such as breast shape, tissue characteristics, implant positioning, and any limitations or considerations that may affect surgical outcomes. Clinical terms are sometimes used during consultations to help explain anatomy and guide appropriate treatment recommendations; however, we fully appreciate that the way information is communicated is just as important as the information itself.

We are particularly sorry to read that you left the consultation feeling negatively about yourself and unsupported. Cosmetic surgery consultations are highly personal, and while discussions are intended to ensure patients are fully informed and have realistic expectations of surgery, they should always be delivered with sensitivity, empathy, and care.

Your feedback regarding the communication and overall consultation experience has been taken seriously and will be discussed internally with the relevant team members as part of our ongoing commitment to patient care and experience. We understand your PCC also attempted to speak with you further following the consultation in the hope of addressing your concerns directly.

As every surgeon approaches surgery differently and may recommend varying techniques or treatment plans based on their own experience and clinical opinion, we would be more than happy to arrange for you to meet with an alternative surgeon should you wish to seek a second opinion regarding your suitability and potential options.

Thank you again for your feedback and for bringing your concerns to our attention.

Rated 5 out of 5 stars

Everyone was super friendly and…

Everyone was super friendly and helpful! The whole procedure went really smoothly. Couldn’t recommend Enhance Medical enough!!!

5 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Jemma! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Absolutely wonderful experience from…

Absolutely wonderful experience from start to finish, amazing staff very kind and helpful, brilliant results happy with everything. Will be coming back again. Thank you so much enhance you have change my life for the better :-)

14 February 2026
Unprompted review
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Vicky! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Surgery

Great experience from start to finish would 100% recommend and be back in the future for any further surgery

30 April 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Leah! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

What an amazing experience!

What an amazing experience from
Start to finish! Everyone was so lovely, from my consultation to the surgery! Dr Awad is amazing at what he does, he knew what would suit my frame and explained everything to me and listened to what I wanted. So so happy with my results, absolutely love my new boobs, I’d do it all again in a heartbeat! Thank you so much to everyone, all the lovely nurses at Joseph house & especially Abbie my PCC & Dr Awad! X

1 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Emma! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

When I arrived I was so so nervous but…

When I arrived I was so so nervous but all the staff made me feel so relaxed and comfortable….they couldn’t do enough for me they are all amazing….my surgery went well with the best care throughout , i highly recommend enhance
Katie pitcher

12 May 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Katie! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 3 out of 5 stars

Firstly I would like to say that the 3…

Firstly I would like to say that the 3 stars is a balance between 5 stars for the surgery itself, and 0 stars for the care received by the recovery nursing team. My surgeon performed extremely well and gave great insight into the procedure and all associated risks. Dr Ali the anaesthetist was wonderful, as were the scrub nurses Oliwia and Nibus. Unfortunately, the whole experience came crashing down when I went into recovery and was ‘looked after’ by nurse Oxana. Post-operatively I became panicky as a side effect of the anaesthetic wearing off. As a doctor, I know that this is a common side effect and should absolutely be something that recovery nurses are trained in handling sensitively and compassionately, which was not my experience on any level. As I was crying and hyperventilating, Oxana ‘shhh’ed me and told me to ‘be quiet’. This is out of order and disrespectful and I urge the team to consider providing further training to mitigate this horrible experience happening to others. This completely caused me to spiral and meant my panic attack was more severe and long lasting than it would have otherwise been. Had I been met with reassurance and kindness, I could have calmed down and been less ‘disruptive’ which was clearly all she seemed to care about. As a medical doctor I am also well aware of the ethical laws and principles underlying practice and she did not follow these when she delivered an IM injection of cyclising with no warning shot. Please re-train accordingly. Such a shame as this takes away from an otherwise 5 stars service. I had to mention this as I really do not want future clients to have to endure this mistreatment and lack of compassion.

24 April 2026
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Reply from Enhance Medical Group

Thank you for taking the time to share your experience and feedback with us NW.

We are very pleased to hear your kind comments regarding your surgeon, Anaesthetist, and the wider theatre team including Oliwia and Nibus. We will ensure your feedback is passed on to them all.

We are, however, very sorry to hear that your recovery experience left you feeling distressed. Patient comfort, reassurance and safety are extremely important to us, and we genuinely regret that you felt unsupported during what was understandably an emotional and vulnerable moment following your procedure.

We would also like to clarify that the IM injection referenced in your review was anti-sickness medication provided to help manage post-operative nausea symptoms. Our team did ask if you would like this injection and this was discussed with you and consented to prior to administration.

We understand that shortly afterwards you experienced heightened anxiety and a panic attack whilst recovering from the anaesthetic, which can be a fairly common response following surgery and one our staff are trained to support patients through. Oxana spoke with you to better understand the cause of your anxiety and attempted to help reassure and calm you during this time.

Whilst we appreciate this was not how the interaction was perceived by you at the time, we would like to reassure you that Oxana’s intention throughout was to support and reassure you during a heightened situation, rather than dismiss your concerns. We are truly sorry that this did not come across in the way intended and that you were left feeling upset by the experience.

We would also like to reassure you that our team did everything possible to ensure you felt safe and comfortable before discharge, including encouraging you to remain with us for as long as needed. We can see you stayed on the ward for approximately five hours following your procedure, which is significantly longer than the usual recovery period, to allow you additional time and support.

We always take patient feedback seriously and will reflect on your comments carefully as part of our ongoing commitment to patient care and communication. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Enhance has been absolutely fantastic…

Enhance has been absolutely fantastic from start to finish. So glad I chose to go with these lovely people. Results are 10/10 will absolutely be back for future procedures. Thankyou so very much

1 May 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Win! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

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