Enhance Medical Group Reviews 

3,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and supportive approach throughout their journey, from initial consultation to aftercare. Many highlight the exceptional service, noting the efficiency and seamless process, which made them feel comfortable and well-looked after. People are also very happy with their results, often describing them as amazing and precisely what they desired. However, some customers noted concerns regarding pre-operative communication, citing a lack of empathy or delayed information, and staff being unable to answer questions. A few also felt aftercare was occasionally rushed or less thorough, with some reviewers feeling dismissed or that financial aspects overshadowed clinical concerns. Additionally, some experienced unsatisfactory results or felt surgeons were dismissive or made them feel insecure during consultations.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional care, professionalism, and... See more

User experience

People report overwhelmingly positive experiences with the user experience, often describing it as... See more

Customer service

Users describe positive interactions with customer service, highlighting the kindness, support, and detailed... See more

Product

Clients share positive opinions on product, with many expressing extreme satisfaction with their results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The last few months have flown by. No question to my PCC was too much and always answered promptly. All staff at Hammersmith hospital were so kind and lovely and made the experience much less worrying... See more

Company replied

Rated 5 out of 5 stars

Uplift and Implants 345cc Great initial meeting and consultation in Manchester. The hospital/Operation staffing Birmingham A* and Dr Koda was phenomenal in explaining everything in a no nonsens... See more

Company replied

Rated 5 out of 5 stars

From the initial xontact Enhance have listened and heard what i wanted to achieve. All staff are professial and welcoming and immwdiately made me feel relaxed. Admission and surgery is beyond 5*. I... See more

Company replied

Rated 5 out of 5 stars

From my very visit for my consultation through to my after care I can not compliment Enhance enough. The helpful staff with their professionalism and care are abundant. The wonderful staff at St Josep... See more

Company replied


Company details

  1. #14 of 67 best companies in Cosmetics Industry
  2. #4 of 8 best companies in Plastic Surgeon
  3. #7 of 14 best companies in Plastic surgery clinic
  4. #6 of 16 best companies in Private hospital
  5. #3 of 9 best companies in Surgeon

Written by the company

Enhance Medical Group is the UK's leading day case surgery provider. We have 7 clinics and 2 hospitals, all based in key locations and have highly skilled surgeons to complete all cosmetic procedures. All surgery options come with a free consultation for your complete peace of mind. We ensure you are 100% happy with the procedure before it goes ahead. All of our plastic surgery procedures are available on easy to pay monthly finance. We are also happy to take payments in full if this suits your requirements.

Breast Enlargement From £4,250

Written by the company

Book Your Free Consultation Today
Please feel free to call our team on 0800 808 5630 or visit our website for more information

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,055)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoyed my experience with…

I really enjoyed my experience with enhanced Medical. From the minute I got there to the minute I left it was run smoothly! All of the nurses and
Doctors were amazing and made
Me feel very comfortable!

28 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Jodie! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Top end service

From start to finish the service exceeded my expectations. All the staff at Joseph House were caring and professional and I was very well looked after. The team at Bristol are also of a high standard and very approachable. I would recommend Enhance highly

28 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Tasmin! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Mr Awad and the surgery team

Mr Awad and the surgery/recovery team were amazing. He made me feel safe and reassured from the very first appointment and I am so pleased with my results. I was looked after post surgery by some great recovery nurses at the Birmingham location that made sure I had everything I needed and got me on my way swiftly! My patient care coordinator Abbie was also great, I honestly have no complaints. I couldn’t recommend Mr Awad enough, he has changed my life. 😊

2 April 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Georgia! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

Lovely friendly people very efficient

Lovely friendly people very efficient.
From start to finish on the day of operation definitely earn 5 stars and more.
Brilliant service.

3 April 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Michelle! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Amazing company

Amazing company. So supportive and friendly. From my consultation to day of surgery amd after care to remove my old inplants to then have an uplift. I would 10000% would recommend to anyone. They was so patient and friendly Anytime I had questions they where available straight away on the phone or responded quickly via email. I am delighted with my surgery

21 February 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Laura! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

London

I am extremely satisfied with the service I received. The staff were not only friendly and welcoming, but also highly professional throughout my entire experience. Everything was handled efficiently and with great attention to detail, which made me feel comfortable and well taken care of.

The atmosphere was pleasant, and it was clear that customer satisfaction is a top priority. I truly appreciate the kindness, patience, and professionalism shown, and I would gladly recommend this place to others. Thank you for such a wonderful experience!

23 March 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Paulina! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

Rated 5 out of 5 stars

honest surgeon

honest surgeon, great results. professional, high standard hospitals and reception areas.
lots of pre and post op support.

22 March 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Stephanie! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Great experience

Such good care from the moment of arranging a consultation. Everyone was so kind, supportive and helpful.

26 March 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Elisha! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

The whole experience from the start to…

The whole experience from the start to now has been amazing! Couldn’t fault enhance medical , communication has been spot on, the care during surgery and after has been outstanding.

18 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Natasha! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 4 out of 5 stars

Brest augmentation

My breast augmentation surgery was on March 18th. I was very warmly welcomed at the clinic. Unfortunately, I don't know the names of the people caring for me because none of them introduced themselves, but everyone was very nice, including the anastiologist and Dr. Fallico. Unfortunately, my PCC Melissa wasn't helpful; she didn't respond to my messages, and when she did, it was only after a few days. After the surgery, I felt like I was in an NHS facility, not a private clinic. I was told to get well quickly, even though I was feeling very dizzy. No one informed my husband to pick me up, and I was told to go to the waiting room, still feeling dizzy and uncomfortable sitting among the people who came for the consultation. My husband picked me up after 40 minutes, and no one even said goodbye when we were leaving, and no one asked how I was feeling?I also had two post-op bras in my backpack before the surgery because I didn't know which color to choose first. The nurse advised me to wear a black one, so the beige one stayed in the my backpack. A few hours later, at home, I noticed that only an empty box remained. Someone had taken out the bra – I don't understand why anyone was rummaging through my things. Of course, I asked my PCC Melisse about it, and as always, she wasn't helpful. She replied that she had checked and that I hadn't left anything anywhere, and I'm 100% sure that the bra was in the backpack. Apart from that, I'm very happy with the results of the surgery – my breasts are exactly what I expected.Thank you!

18 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for taking the time to share your feedback Katarzyna. We’re really pleased to hear that you are happy with the results of your breast augmentation, as this is always our main priority.

We’re also glad that you felt warmly welcomed on arrival and that your experience with the clinical team and Dr. Fallico was positive.

We have carefully reviewed your case with the team involved. Your clinical notes confirm that you were stable, comfortable, and met all discharge criteria following surgery, which was also signed and agreed by you at the time. As part of our standard process, patients are advised of their discharge timing so they can contact their chaperone directly when ready for collection.

While some mild dizziness can occur following anaesthesia, patients are only discharged once it is clinically safe to do so. Our team are always available on the ward, and patients are encouraged to inform staff at any point if they require additional assistance.

In relation to your belongings, patients go into theatre with one selected post-operative bra, while any additional items are stored either in their personal luggage or Enhance bag alongside aftercare items. There is no requirement or reason for staff to access personal belongings outside of the patient’s presence unless specifically requested. We understand you had asked for the empty box to be retained, which may explain why this remained in your bag, and it is possible the additional bra was placed separately within your belongings.

With regards to communication, all messages are responded to as promptly as possible within working hours, and support remains available throughout the patient journey.

All members of the clinical team follow standard protocol of introducing themselves to patients upon arrival and throughout their care.

We take all feedback seriously and continuously review our processes to maintain a high standard of care. Following your review we arranged for your PCC to contact you to go through any questions or concerns you may have had. If you would like us to look into anything further, please feel free to contact your PCC directly and they will be happy to help.

Thank you again, and we wish you a very speedy recovery and we look forward to caring for you during your aftercare.

Rated 5 out of 5 stars

I had my breast augmentation surgery on…

I had my breast augmentation surgery on the 13th March at Enhance Solihull, I am now 11 days post op and feeling great! My surgeon was Mr Seno and I couldn’t fault my experience so far (375cc & 400cc High profile, smooth, round dual plane). My admission time was 7am, and I was out from my surgery at around 9:15 am, and discharged at 11:30! The process was so smooth and everyone there was very kind and helpful. I was also worried as I had never been under anaesthetic before and was nervous about being sick post surgery, I explained this to the anaesthetist and he made sure to give me anti sickness. I had no nausea coming round from surgery!

My recovery has also been smooth and have had no issues and minimal pain or discomfort, it’s definitely not been as bad as I thought!

At my first post op appointment the nurse Chloe looked at my incisions, which are so tiny, and informed me they were healing well enough for me to be able to shower 1 week post op!

Currently I’m happy with my surgery. I understand it’s a long process to see final results as they are still sitting high, but so far so good!

I would definitely recommend enhance medical Solihull and Mr Seno.

13 March 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Poppy! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & reccomendations!

Rated 5 out of 5 stars

blephostophy

I had blepharoplasty march 9th 2026 with Mr Sano (enhance medical group)
Perfect throughout,staff were kind ,friendly and supportive and Mr Sano was extremely kind ,thorough and his work on me was immaculate.would highly recommend and would certainly go back .ny 1st experience and I’m so glad I chose Enhance medical group

9 March 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Amazing staff

The staff were so amazing and kind, helped me with everything I needed no matter what it was, kept me calm the entire time, couldn’t have asked for a more smooth and relaxed experience

18 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Sammi! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

If you’re looking for a review to decide on the positive and negative ones on whether or not to go ahead with your surgery, keep reading!

If you’re looking for a review to decide on the positive and negative ones on whether or not to go ahead with your surgery, keep reading!

I had my surgery at the start of March and I cannot fault Enhance on my experience, the only issue I had was the first evening after having my surgery done was getting ahold of someone on the emergency line, but other than that I would give a 9.8/10 on my experience with the hospital.

I had my surgery done by Dr Ottaviani and the lovely nurse Oliwa and my recovery team was nurse Tony and Ron who helped me to recovery after coming round.

It was a very inviting and helpful team, clean and friendly environment

5 March 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Shanae! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for your feedback and for choosing Enhance as your trusted surgery providers. Thank you for your very kind words!

Rated 5 out of 5 stars

Amazing

Amazing.
From start to finish it was a professional experience. All made me feel in safe hands

16 March 2026
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Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Sarah! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

If you are looking for a skilled…

If you are looking for a skilled surgeon, I highly recommend Dr Mudera . She was very professional and patient with my questions regarding implant placement. The staff made me feel comfortable and secure throughout the process.They really care about their patients.

7 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Patryk! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & reccomendations!

Rated 5 out of 5 stars

I had surgery yesterday uplift with…

I had surgery yesterday uplift with implants and I couldn’t have asked for better care. Enhanced medical staff are professional, kind and caring. My surgeon Mohamed shalabi was amazing. So thorough with everything from the consultation to seeing me before surgery on the day for more measurements and confirming I was happy with our decisions. He comes through after surgery to check how you are and lets you know how surgery went. The nurses/HCA are just wonderful and so kind. I’m so happy with the service.

15 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Leanne! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Couldn’t be more pleased with the care…

Couldn’t be more pleased with the care and efficiency at enhance Hammersmith. Shoutouts to Melissa L PCC, Benjamin who checked me in on day of surgery, the pleasant anaesthetist, Dr Ottaviani and Oxana for her care post surgery day… I was put at ease and greeted beautifully by reception when I arrived at 7am and from then on it was a pleasant efficient experience. I can’t wait for my check up next week to see how I’m looking. Thank you Enhance. Superb team ❤️

15 March 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Jenna Louise! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

8 weeks post op from breast…

8 weeks post op from breast augmentation, love my results and the after care has been great. My surgeon was Dr Bilal Rafique, he was great I would definitely recommend him! Big thank you to Tony on the day of my surgery who calmed me down a lot! Been a positive experience for me. Thank you to all at enhanced medical group

18 January 2026
Unprompted review
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review Michaela! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!

Rated 5 out of 5 stars

Really good experience and aftercare…

Really good experience and aftercare was good. Heard mixed reviews about enhance but I can assure you this was such a good experience, professional, good aftercare. Highly recommend.

9 March 2026
Enhance Medical Group logo

Reply from Enhance Medical Group

Thank you for your wonderful 5 star review M.S! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!

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