Enigma Horsehair Jewellery Reviews 

170
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning quality of the jewelry and the exceptional craftsmanship poured into every single custom piece. Many consumers highlight the helpful, caring, and patient service provided by the team throughout the entire ordering process. Some people also felt that the turnaround time for receiving their cherished keepsakes was remarkably fast and efficient. Reviewers frequently mention the excellent communication and guidance received when designing these deeply meaningful and precious memorials. People express deep gratitude for being able to comfortably carry such wonderful physical reminders of their beloved pets.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting exceptional craftsmanship and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, describing it as exceptional and caring during emotional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my ho... See more

Company replied

Rated 5 out of 5 stars

My wifes much loved old horse passed away, she wanted something to remember her by so decided a ring would be best. We chose Enigma and were delighted with the whole process from start to finish. The... See more

Company replied

Rated 5 out of 5 stars

So happy with my beautiful necklace. It is absolutely stunning. Sarah has done an amazing job. Was quick to respond to my email queries prior to me placing the order. My horses tail hair was originall... See more

Company replied

Rated 5 out of 5 stars

Super communication, very accurate descriptions, very responsive to emails. Great service from start to finish & now I have my gorgeous silver ring complete with my horse’s hair to keep forever. Tha... See more

Company replied


Company details

  1. Jewellery Designer

Written by the company

Luxury, bespoke, horsehair, cremation ash and memorial jewellery. I make most of my jewellery myself by hand using traditional goldsmithing and stone setting techniques, and attempt to imbue each and every one with personality. My range has been developed following customers' requests since 2014 and continues to develop as I am the only jeweller to offer so many truly bespoke options. You can’t get something so personal, so unique to you, anywhere else. Most of my items are my own designs, handcrafted by me, so they are not available anywhere else. I love working with precious metals, gemstones and of course - horse hair! Most of all I love creating something special and unique that will be treasured. My aim is to create a piece of art entwined in memories, not a simple accessory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(170)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Horse hair memorial ring

I have just received my horse hair memorial ring and I absolutely love it. Sarah helped me design the perfect ring and the end result is a beautiful reminder of my best friend Sampson, I will treasure it forever. Thank you so much Sarah!

3 September 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much Sarah! Its been my priviledge to work with Sampsons hair.

Rated 5 out of 5 stars

Had a ring made for my daughter to…

Had a ring made for my daughter to remember her horse who she owned for over 20 years. The ring was exactly what she wanted, excellent workmanship and means so much to her

30 June 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thats really great to hear Gillian thank you!

Rated 5 out of 5 stars

Exceptional product

Exceptional product, communication and service - couldn’t be happier with my very unique and special ring.
Thank you

30 June 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

That is really lovely to hear thank you!

Rated 1 out of 5 stars

I wanted to purchase a gift for an 18th…

I wanted to purchase a gift for an 18th Birthday gift, supposed to be a surprise, it was far from simple, there is no basket on the website like every other website has, being someone who’s life has been in IT for many years I took screen shots to show her what was happening, eventually she explained that if I clicked on 3 lines at top which I had previously tried it would be fine, after the 5th attempt it finally worked, the owner was most rude and I would NOT recommend EVER!

6 January 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you for your feedback. I am sorry to hear you experienced difficulties navigating the standard Squarespace platform layout.
The 'three lines' menu icon is an industry-standard mobile navigation tool used by millions of websites globally to keep layouts clean, and our basket system functions seamlessly for hundreds of successful orders.
As a sole artisan, I strive to provide helpful customer service, but I also maintain a clear policy of mutual respect during the ordering process. Due to the hostile nature of your communications, I made the professional decision to decline this order before any payment was taken. I take great pride in handcrafting high-quality memorial pieces for our customers and wish you the best in finding the right gift elsewhere."

Rated 5 out of 5 stars

Fantastic service

Fantastic service during such an emotional time loosing a loved horse. Everything is done with the most care and attention to detail. My ring is so beautiful

15 June 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

thank you so much it was my pleasure!

Rated 5 out of 5 stars

My ring is beautiful

My ring is beautiful, just what I hoped for. I was very emotional sending my Horses tail hair through the post. I didn’t have very much of it and was worried about it being lost. Sarah kindly emailed to let me know it had arrived and even sent me back the hair that wasn’t used. Really caring service, I’m so glad I used Enigma.

15 June 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

That is really great to hear thank you!

Rated 5 out of 5 stars

Fantastic

After having a really bad experience with another company I was dubious about sending any of my previous boys tail off anywhere to be made into a ring! Sarah has been fantastic - communicates and turns items around quickly and the finish is super. So much so, I’m thinking of ordering another more expensive version to keep for special occasions. Thank you so much.

6 June 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you so much! that is really lovely to hear :)

Rated 5 out of 5 stars

Beautiful silver bangle

Sarah made me a silver bangle, with my pony's hair braided and inset. It is absolutely stunning. I have now had three pieces of customised jewellery and they are all faultless. I totally recommend Enigma and Sarah Fox. Thank you very much

21 May 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

It was my pleasure Sarah thank you so much!

Rated 5 out of 5 stars

A great experience

A great experience, Sarah was so helpful and professional.

Sarah made me the most wonderful Silver bracelet made from three of my horses tail hair and nicely engraved.

It was ready before time and I recommend this company highly.

27 March 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

That is so lovely to hear Amanda thank you!

Rated 5 out of 5 stars

Beautiful bracelet and excellent service

A great experience from start to finish. Sarah was happy to help me add extras to my bracelet made from tail hair and the wolf tooth of a young horse that I lost recently. Clear instructions on where and how to send precious hair etc. Turn around was much faster than expected and the end result is fabulous. Can't recommend highly enough.

10 April 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

I am so pleased to hear that thank you!

Rated 5 out of 5 stars

Horse hair ring

Sarah was so patient and accomodating. My ring arrived today and its stunning. I am so pleased. Highly recommend.

9 April 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

thank you so much Karen !

Rated 5 out of 5 stars

Perfect!

Sarah made a beautiful ring for me and she has also made a couple of pieces for my wife. Excellent craftsmanship with great materials and a quick turnaround.
The correspondence could not have been any better. There have been a number of emails back and forward to
make sure everything is perfect!

2 April 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thank you for being such lovely customers :)

Rated 5 out of 5 stars

I received everything I asked for very…

I received everything I asked for very happy with my ring. I liked that a ring sizer was sent in advance. Lovely communication via email throughout.

2 April 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

I am so pleased to read that thank you Nikki!

Rated 5 out of 5 stars

Sarah has made me a beautiful ring in…

Sarah has made me a beautiful ring in memory of my horse that sadly passed. Sarah stays in contact with you throughout the process. I’m over the moon with the end result.

5 March 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks so much Samantha :)

Rated 5 out of 5 stars

Repeat customer, fabulous jewellery

I have three memorial rings from Sarah, two with ashes and one with horse hair. Each piece is beautifully made, and Sarah communicates clearly about the ordering process. When I needed to resize my horse hair ring Sarah gave several options and was really helpful. All three pieces of jewellery are very precious reminders of my pets and my return to Sarah each time should be testament to how fantastic her work is. Thank you Sarah x

10 February 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Its my pleasure Jayne, thank you for being such a lovely customer !

Rated 5 out of 5 stars

Professional service

I had some ancient and very special tail hair I wanted incorporated into the ring. Sarah was great to communicate with and kept me up to date with lead and delivery times. I had an additional request which Sarah went out of her way to accommodate.

I love my ring - it is just as I'd hoped.

23 January 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks so much Anthea, you have been a real pleasure to work with :)

Rated 5 out of 5 stars

Love my ring. Highly recommended

Sarah made sure I was happy with my ring which I love - it’s perfect. Highly recommended, I look forward to wearing my ring daily so I’m able to carry a part of my much missed mare with me.

2 January 2026
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks so much Charlotte! I am so pleased! :)

Rated 5 out of 5 stars

Beautiful

Beautiful, high quality jewellery and excellent customer service. Had our horse's tail made into 2 lovely bracelets, one for me, one for my husband (so more 'masculine' looking). Gorgeous keepsakes and quick turnaround.

20 August 2025
Unprompted review
Enigma Horsehair Jewellery logo

Reply from Enigma Horsehair Jewellery

Thanks so much Lauren! it was my pleasure.

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