EnjoyTravel.com Reviews 

11,744
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,890 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward booking process, mentioning that finding affordable and competitive prices online is very easy and convenient. People also find the website simple to navigate, which makes the overall reservation experience smooth, fast, and completely reliable. Some reviewers were not happy with various issues encountered at the local rental desks upon arrival. Some customers noted facing unexpected long waiting times or troublesome experiences with desk staff regarding extra insurance demands and vehicle collection. These occasional difficulties led to frustrating moments when trying to pick up their reserved cars.

What people talk about most

Booking process

People report positive experiences with the booking process, finding it quick, intuitive, and very easy to... See more

Price

Customers had positive experiences with price, highlighting that the rates are outstanding, competitive, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark division in customer experiences. While... See more

Website

Reviewers mention positive feedback about website, highlighting that the platform is easy to navigate, simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall straightforward and intuitive booking process for my Marseille car hire but let down slightly in one area. The terms and conditions state that any driving license endorsements have to be highl... See more

Company replied

Rated 4 out of 5 stars

All fine except for trying to sell insurance when it was already provided by the car rental firm itself. Very much made to look like one won't be covered unless purchasing from Enjoy.

Company replied

Rated 4 out of 5 stars

It was a genuine discount as I had checked the company website beforehand and got slightly more discount with Groupon. Fairly easy to redeem and book. No hidden fees

Company replied

Rated 4 out of 5 stars

I had a failed payment whilst I had all information filled in correctly. I copied and pasted the same info and filled in again, and then it worked. Otherwise worked fine.

Company replied


Company details

  1. #20 of 24 best companies in Car rental company
  2. #32 of 40 best companies in Price comparison site
  3. #74 of 100 best companies in Travel deals

Written by the company

EnjoyTravel.com is a global travel comparison platform that helps customers compare car hire, hotels, airport parking, airport lounges and travel extras in one convenient place. With a leading edge against other travel comparison brands, we focus on comparing the widest range of big brands and local ones too, offering the biggest choice and best prices. We enable you, our customer to search and compare prices, rental terms and key conditions from a wide network of trusted international and local providers, making it easy to compare options side by side and choose the best value for each trip. Our focus is on transparency and simplicity. We aim to clearly present pricing, inclusions, exclusions and important rental information upfront, so travellers can make informed decisions before they book. By bringing multiple suppliers together into one comparison experience, with a slick express payment checkout built using the latest technology, we help customers save time and money while increasing choice and flexibility. We support customers before, during and after travel, working closely with our partners to maintain high standards and resolve issues efficiently. Whether travelling for business or leisure, EnjoyTravel.com is designed to make comparing and booking travel straightforward, competitive and reliable worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.4

All reviews

(11,744)

5,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward great deal

Straight forward great deal

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

luke conlon,

We're delighted to hear that you found our deal to be straightforward and great. Thank you for your positive feedback!

EnjoyTravel.com

Rated 5 out of 5 stars

very good!!

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

ok ok

ok simple enough

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

Quick cheapest

Cheapest quick

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

Easy to book

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Chris,

We're delighted to hear that you found our service simple to use and that the cost was excellent. Thank you for your positive feedback; we truly appreciate it!

EnjoyTravel.com

Rated 1 out of 5 stars

I would never book with enjoy travel…

I would never book with enjoy travel again. If you just want a company that takes your money but provides no service then go with enjoy travel.
I booked a car through Enjoy Travel in Antalya.
My booking confirmation clearly states that the supplier accepts Visa credit cards for both the rental payment and the required €1,000 security deposit. It also states that purchasing additional insurance does not remove the requirement for the security deposit.
However, when I arrived to collect the vehicle, I was told by the representative from Famous Rent A Car that my Visa credit card could not be accepted and that the only way I could collect the vehicle was to purchase their additional insurance.
As it was late in the evening, I was travelling with my family, and I had no realistic alternative transport, I felt I had no choice but to agree.
What happened next demonstrates why I believe I was deliberately misled. Immediately after I agreed to purchase the insurance, the representative successfully charged the cost of that insurance to the very same Visa credit card that they had just claimed could not be accepted.
I complained to Enjoy Travel about this and they said that this isn't their responsibility and that i have to deal with the local supplier.

20 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy booking..

Easy booking

6 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 1 out of 5 stars

URGENT: Stranded at Cagliari Airport with a child – Local agent claims no payment received from Enjoy Travel (Booking: ENJ-34628315

We booked a rental vehicle through Enjoy Travel for Cagliari Airport, Sardinia (Booking Reference: ENJ-34628315) and paid the required deposit. Upon our arrival, we experienced a highly unprofessional and unacceptable situation with the local car rental agent.First, the local staff refused our standard, physical DKB Visa Credit Card (with chip), claiming cards from online banks were not allowed. During the dispute, the agent even claimed that Enjoy Travel had not forwarded our deposit to them. Moments later, the staff completely contradicted themselves, stating that we could take the vehicle with the exact same DKB card, but only if we agreed to pay double the original price (1,300 Euros).When we declined this extortionate demand and requested to speak with the manager, we were insulted and forced to leave the premises. As a result, we were left stranded on the street at 20:30 with our 6-year-old child without any means of transportation.**We explicitly refuse a simple cancellation or refund of our deposit. Booking a last-minute replacement vehicle on short notice here in Sardinia is extremely expensive and causes immense financial damage that we did not cause.** We demand that Enjoy Travel fulfills its contractual obligations, intervenes immediately with the local supplier to clarify the payment status, and provides us with an immediate replacement vehicle in Cagliari at the originally agreed rate. We expect a prompt solution from your escalation team.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Simple site to navigate

Simple site to navigate, great value for money. Second time I’ve used you guys.

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Philip Newman,

We're so pleased to hear that you found our site simple to navigate and that you consider our service to be great value for money. Thank you for choosing us a second time!

EnjoyTravel.com

Rated 5 out of 5 stars

Easy so far.

Easy so far.

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 4 out of 5 stars

It really was ok

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Martin Reid,

We appreciate your feedback. We are always working to improve our services and your input helps us do that.

EnjoyTravel.com

Rated 5 out of 5 stars

Reasonable and competitive prices

Reasonable and competitive prices. Good choice of vehicles.

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Neil,

We are delighted to hear that you found our prices reasonable and competitive. We also appreciate you highlighting our good selection of vehicles. Thank you for your positive feedback!

EnjoyTravel.com

Rated 3 out of 5 stars

car hire

Clear costs

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

Super fast transaction

Rental process online super easy

5 August 2026
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Reply from EnjoyTravel.com

AP,

We're delighted to hear that you found our online rental process super easy. Thank you for sharing your positive feedback with us!

EnjoyTravel.com

Rated 5 out of 5 stars

quick & easy

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

Good price!

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Thank you for taking the time to leave a review. We are delighted to hear that your booking experience with us was quick and easy.

EnjoyTravel.com

Rated 5 out of 5 stars

It a nice place to hire a car.

It a nice to use to hire a car.

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

Destiny Okoebor,

We're delighted to hear that you found our car rental service easy and convenient to use. Thank you for sharing your positive feedback!

EnjoyTravel.com

Rated 5 out of 5 stars

fast and good

Very easy to use and fast to reserve

5 August 2026
EnjoyTravel.com logo

Reply from EnjoyTravel.com

roberto calugi,

We're delighted to hear that you found our service simple to use and that the reservation process was quick. Thank you for your positive feedback; we truly appreciate it!

EnjoyTravel.com

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